Bought gobs of good furniture here. Good staff. I sold some…read moretoo, glad to have someone help. Consignment is a great recycle effort!

they're really rude over the phone. wouldn't just put me on hold and walk their lazy buns to find…read morethe price. gave me en estimate with a range of 200 dollars difference as a GUESS. im not driving over an hour with a trailer for a guess. that put a bad taste in my mouth. I was intending to give them my business cause they had an item I really wanted. If that's how they talk to their customers. I'll pass.

We had promises made, heard excuse after excuse. had delays, wrong items delivered, delivery…read moreissues, etc. It really boggles the mind! Retail needs sales yet the Lufkin store motto seems to be give no customer service, lie, do not respond, just move on to the next person. I do not know if it is just this location or it's the plan of upper management in all the stores. if you buy from Conn's do it online! Pass on Lufkin unless you love frustration! Debbie... waiting on your call!

Bought a dryer the other day and set it up and it just flat out doesn't work. They are scamming…read morepeople as they go out of business. you might as well have sold me a boulder and drew a picture of a dryer on it. I'm glad you are going out of business!

I purchased a battery for our loveseat that we also purchased from Ashley Furniture. They are…read moreunder new ownership and new management. My wife and I needed a battery due to health problems making it difficult to get out of the chair at those times when the power goes out. The new manager Drex sold my wife and me a defective Enouvation battery that Enouvation sold Ashley Furniture back in 2001. I had to call the manufacturer because I tried to get a refund after two failed attempts with two different batteries and was told that the batteries were sold as-is. Of course, the paperwork said that there was a 5 year service agreement. In any event, I would love to speak directly to the owner. He or she should know how the new manager treats long time customers. If Drex was my employee, he would have a short time to get his act together or he would be gone. I highly recommend the Better Business Bureau and the Texas Attorney General's office for this business when it comes to complaints because management doesn't listen.

We bought 4 Sommerford Dining Chairs. When we put them together 3 out of the 4 were not level. We…read morecontacted the company and thought the legs were drilled wrong so after sending them pictures to confirm our complaint new legs were ordered for the chairs. After receiving the legs and replacing the legs it was determined that was not the problem but the base of the chairs were drilled wrong and the new legs were still not level. Now a few weeks have passed and again contacting the company explaining the problem, the chairs have been discontinued. They won't refund my money but if I donate the chairs and prove it to them they will then and only then, refund my money.

If you want exceptional antiques, then definitely stop in and give this place a look over…read more You will find a good mix of antiques, modern gifts, and local crafts. Huge store with large selection of merchandise, but you can call ahead and make an appointment to see the warehouse, to browse a ton more antiques. Perfect place to stop and pick up some holiday decorations as well.

I thought it was okay. They have a decent variety of vintage products on sale, including some…read morerather nice furniture, but I thought that the prices they had on most items were a little egregious. The old couple that own the place were very friendly, though.

BEAUTIFUL!! Very high end pieces, many one of a kind custom pieces. I could buy everything in…read morethis store but extremely pricey. Nice selection of accessories as well. Very knowledgeable friendly staff.

From the owner: Gray's Home Fashion Gallery, located in Tyler, TX, at 2301 S Broadway Ave, is a premier destination…read morefor home furnishings and decor. We have over 30 years of experience in curating the finest selection of furniture, lighting, rugs, and accessories, making your dream home a reality. What sets us apart is our commitment to exceptional quality and personalized service. We offer a wide range of products, from modern to traditional styles, catering to diverse tastes and preferences. Our primary offerings include high-end furniture, designer lighting, luxurious rugs, and custom home accessories. We target discerning homeowners and design enthusiasts in the Tyler area and its surroundings. Our expert team assists in selecting products that elevate your living spaces, creating a harmonious and stylish environment. By providing top-quality, elegantly designed furniture and decor, we help transform homes into inviting, comfortable sanctuaries. We also offer custom design services, ensuring that each piece perfectly suits your home's aesthetic and functional needs. Our customers benefit from a seamless shopping experience, from initial consultation to final delivery and installation, ensuring complete satisfaction with every purchase. At Gray's Home Fashion Gallery, your home vision comes to life with grace and elegance.