I'd purchased a Gemini CDMP 7000 controller from the store. The controller was defective and would not play majority of tracks loaded from a USB, instead the device would output static. On top of that the left side of the device would often freeze up requiring the reboot of the whole unit in order to restore function. Along with that when plugged in so it can be used with VirtualDJ Pro Unlimited, the unit would register on the software, however even with the correct mappings of the device, no input from the CD players or mixer would register on the software. Finally, the unit took over 30 seconds to display BPM and other track info, majority of times this information would not display at all.
When I contacted the store about returning the unit and getting a refund as I had an urgent gig to play that weekend, they told me to bring it into the store when the store manager was present. I took the unit back to the Smithfield store and demonstrated the defects to the store manager, Pete. Pete very quickly noticed that the were defects with the unit and offered me a refund. He tried to process the refund through the EFTPOS machine, didnt work, and he said he couldnt give me a cash refund, but instead he'd contact head office to have me refunded via bank transfer. He ensured me that I'd get a call back from him later that day to update me on the situation, I never got a call back. Infact I never got a call back until I went back into the store the following weekend, which is when he told me I was NOT going to get a refund, when I asked why he told me head office had told him that I would NOT get a refund but instead store credit. I contacted "head office" which is infact the Dandenong store, and I was again told by all team members that I would not get a refund, when I asked to speak to the store manager or anyone of higher power, each team member I spoke to claimed they were the store manager. I kept on being told that I'd get callbacks etc. but I never got a single callback, not even an email.
2 weeks later I decided to take the matter up with Fair Trading NSW, I did not hear from them for two weeks until today when I was contacted by them. They basically told me theyd spoken to Timothy from the Dandenong store, and that he had ensured them that the faults Pete and I had uncovered and confirmed, were infact not "major defects" and that they could easily be fixed by a simple repair. At this point they said they could not assist me in getting a refund and for me to take the matter up with NCAT (which I very much intend to do). I contacted Timothy from the Dandenong store straight after and he refused to issue me a refund, repeating the same lines over and over again "the unit did not have major defects and we are willing to repair the unit or replace the unit for you". I'd already spent $1300 on a DDJ SX2 the week I returned the unit so I want neither of those options. When I asked him to define what a major defect was, he dodged the question and repeated those same lines over until he finally hung up the phone on me.
DO NOT BUY FROM THIS STORE, THEY ARE SCAMMERS WITH TERRIBLE CUSTOMER SERVICE read more
