I was at the DMOS because of back issues. I was impressed with the interest the whole staff had (that I had contact with) in getting you better. Very professional staff that helped me immensely.......John read more

The place was the filthiest medical facility I have ever been in. Dr. Lee wasn't the friendliest.

The Dr. is fine. The rest is far from fine. I had to reschedule more than 1 appointment, due to them, not me. They called wanting me to reschedule surgery. I have called 3 times, twice I left a message, no one ever calls back. They were supposed to call to set up a pre-op surgery pt, no one ever called. I was left to call my personal doctor to set up a pre-op screening. When my personal doctor asked me for the paperwork on where to send it I was going to have to call someone from DMOS for that info., that was going to take forever I'm sure. I have been waiting to have someone call me back about that surgery to tell them to go ahead and cancel, when God throws this many obstacles in the way I better listen. They need some serious office help; maybe one dedicated person to take phone calls, set appointments, and answer questions. read more

I have been waiting almost 2 months to be assessed by a surgeon and be scheduled for surgery. I ran out of pain meds and I called in at 11am and 3pm and was assured a nurse would call be back to discuss my options - when what I need is a refill on meds. These people are negligent and don't care about your pain and I was left in the gutter. When I call the on call nurse on weekends they're condescending and rude. This is so unhelpful being dead would be better than this. Fuck DMOS. read more

Nice digs. With COVID, it is in one door and out another, temperature at the door, social distancing in place and enforced. The parking lot is a bit confusing the first time. read more

This place seems like a well oiled machine! Brought a friend here who was bitten by a cat and got a bad infection and needed shots and physical therapy. I hardly got to check the place out cause, they got him right in and right out! I saw others going right into docs office too! I love a waiting room that takes the wait out of the equation. read more

DMOS Orthopaedic Centers - West Des Moines - Sports Medicine Near Me - West Des Moines, Iowa

Ok don't get me wrong the staff is so so so amazing. Everyone was so kind, however the wait time is insane. Any day of the week, you wait here 45 mins before your actual appointment. So plan ahead. Doesn't matter if it's early morning, middle of the day on a weekday, you'll be waiting here. read more

went in because my feet and ankles were swollen to the point that I couldn't walk. DR Evans was the person I saw. they basically told me that they have no idea what's going on and did no further testing. zero stars, would not recommend, will not return. Dont waste your time and money. DMOS doesn't care about the customer of their well being. just that the bill is paid. This company is a joke. read more

I went to DMOS because I had a degenerative disc cutting off my nerves to my right leg. My surgeon was Dr. Mitchell Hughes and he is a total professional. He didn't want to just cut me open but try everything possible so surgery was the last step. Dr.Hughes is extremely intelligent but also has a BIG heart. His whole staff are amazing and I just wanted to say thank you. Because of you all I'm getting back to a pain free life at 50! read more

I have had limited use of my arm for over two months, and was hopeful that a referral to an ostensibly professional orthopedic practice would mean that I would be able to regain full use of my arm because I'd be seeing a professional who specializes in shoulder injuries. He began by asking me, twice, if my injury was a workman's compensation case. I don't know why he asked twice, but I said no both times. Then he said, "And you're at peace with that?", which I wasn't sure how to respond to. I told him that, yes, I was, and he moved on to a cursory examination of my shoulder and range of motion. He scrolled through my MRI images, and then said that my examination symptoms were "more severe than my MRI suggested." I remember the words because the phrasing was so strange. He said that he didn't think surgery was necessary, told me he was going to give me an injection, and get me in for physical therapy. The entire conversation took less than two minutes. Dr. Sullivan left. My MRI images stayed on the screens, and someone else's medical notes were overlaid on the scans. I could see clearly from the patient bench by the wall the patient notes for a "67-year old man with arm pain" - someone who was definitely not me. After a short time, Dr. Sullivan and the PA (I didn't know their name until I saw my clinical notes online later) returned. He had an ultrasound cart, for what purpose I wasn't sure (again, until I later read my notes), and a large needle. Dr. Sullivan did not offer any numbing agent for my shoulder, and the process of having the injection made me both nauseous and light-headed. He departed and left me to the PA, who was kind enough to bring me a glass of water and pass me a damp paper towel. She left after providing those things. When I felt more like myself, I was able to sit up. It became clear after several minutes that no one was returning to the room to show me out or check on me, so I shuffled to the lobby. I learned at the check-out desk that Dr. Sullivan wants me to return in six weeks for follow-up, which was not clearly communicated to me during my abbreviated conversation with him, and that I had orders for physical therapy, which the desk person indicated should be on a piece of paper I was given by the doctor. She ultimately told me that "Someone would be in touch" to schedule PT and this follow-up appointment. It's been a week, and I have heard nothing from DMOS except a request to fill out their patient satisfaction survey. Later, I went looking in the patient portal to see if I could find out what I had been injected with, so that I could see if there were any possible side effects. I was also curious to see if there was some reason that Dr. Sullivan wouldn't offer some kind of numbing agent prior to placing the injection, which my doctor had done in September. To find out what I was given, I had to pick through the clinical notes section on the portal, because I never received a check-out sheet, and there was no information under the "Care Plan" section of the portal. This is where I received the final surprise of this experience - in those notes, Dr. Sullivan deemed me as "extremely irritable", which completely blows my mind. I had two opportunities to speak during this appointment: the first to explain, twice, that I was not there as part of a workman's compensation claim, and the second when I said I was light-headed and nauseous. Two. That's it. During neither of which was I unpleasant, inappropriate, or anything but desirous to, as this clinic has posted all over, "get back to living." How he could ascertain "extreme irritation" from those minuscule interactions astonishes me, and is, quite simply, just a final slap in the face after an already unpleasant medical experience. I was not extremely irritable that day, but I most certainly am now. I cannot recommend Dr. Sullivan, or DMOS, to anyone. I have no confidence that my health information would be kept private, and would not feel comfortable subjecting myself or anyone I love to their standard of "care". read more

This place truly practices everything safe! They take your temperature upon arrival. Require social distancing from other clients and you are in and out in no time at all. So clean and nice. Felt very safe there! read more

Apparently, x-rays are ordered automatically before even seeing or discussing symptons with the patient, assessing severity, and without regard for cost to the patient - all for the conveience of the doctor. I do NOT recommend seeing any doctor that works here. read more

Just had my (2nd) hip replaced, and I went from constant pain to virtually no pain! Was treated with respect and kindness throughout, as well. I love DMOS! Kris F. read more

Their customer service is horrible! We waited almost 2 weeks for an MRI to be scheduled for my daughter's hamstring pull. Every time we would call, we would get a different answer as to why. Each time (4 to be exact) they said they would have someone give us a call back. We never received a single phone call. When I finally got through to someone almost 2 weeks after the fact, and requested that the MRI be cancelled because it was obviously no longer necessary since my daughter is back to normal, the receptionist laughed at me. We will never go to DMOS again. There are much better options out there and I would strongly recommend others research those before giving this place any sort of consideration. read more

I had an excellent experience. Everyone was friendly - from my check in experience with Kathy, to the nurses, to Devon the anesthesiologist and Dr. Gaffey. I arrived at 6 am and was home by 8:15! Easy Peasy! read more

Dr. Gehrke took extra X-rays of my foot when I arrived. He did not charge me as I had already had 2 sets done. He wanted a different angle to ensure he gave me the right treatment. He met with me and suggested surgery and an MRI. After the MRI showed more details he was hesitant to do surgery and wanted to meet with staff to ensure it was the right decision. I appreciate it when a doctor wants to do what is best and isn't just looking to do another surgery and charge you. He was hoping to not do surgery but in the ended we opted to do surgery to mitigate future issues. He was very polite and kind and truly cared about my situation. So much so that he missed his flight one day and knew that I was still coming in for an appt. and although he wasn't supposed to work he showed up to meet me and talk with me. read more

Had a very bad accident on my bike. Broke my radial head in half with displacement and sprained everything really badly from my wrist to my shoulder. No pain meds. No physical therapy. No help at all even though I was in a ton of pain and discomfort even at the 5 week mark. 10 months later and I can't even use my arm to drive or hold my phone. It is STANDARD to give physical therapy for elbow breaks because there's so many moving parts. Stay far far away from this place. I could have had most of my mobility back if they would have addressed the muscles and sprain at the beginning. Now it will never be as good as it could have been, and I'll deal with this for the rest of my life. I told the doctor I was at a 10 for pain the first day. He wrote in his notes that "patient shows no discomfort." I told him that it was dislocated the night before but had popped back in since then. He said I was lying. I had a picture of it and had 2 other doctors confirm the dislocation. He gave me 2 basic exercises, took 2 more xrays at week 2 and 5, and told me I don't need to come back. This was all the "care" he gave me. I told him on all 3 visits that my arm was really messed up beyond the break. The muscles were completely locked up and incredibly painful. He told me, "Well yeah, you injured it." instead of offering me help or suggestions to make it better. It's been 10 months since the break. I have less than half the strength left in my arm. I can't grip the steering wheel on my car hard enough to drive with it. I can't hold my phone in my hand. The muscles are still incredibly tight and painful. I made a follow up appointment at dmos because of the issues around 9 months after the injury. They said they would send me to hand therapy. Hand therapy told me to put heat on it....I've been doing this daily for 10 months with no results. When I told the therapist that this hasn't been helping in the past, he told me, "well I'm following the doctor's orders" read more

I went to the DMOS Urgent Care Clinic for severe back pain. They took many many x-rays. The assessment was that I was fine and go seek some PT. In the end this rushed reading was entirely incorrect. After seeking another opinion and viewing these x-rays an MRI was ordered and now surgery is on the books. I am so disappointed in the lack of ability to correctly read the x-rays, make a referral and care at all. In the past DMOS has done several surgeries on my shoulder but this time it was a poor experience. I do not recommend their Urgent Care clinic. read more

Have hip pain, still, referred to this place saw a doctor that succinctly told me "I don't do hips". Why set me up an appointment with him? They said I had "stress fractures" I asked how many, don't know but one is really bad??? should have stopped there - that was in July. Trying to get into see doctors and they kept sending me different places and I saw 5 people 5 diagnosis. I am actually reporting one person to the medical board for review after the lies and malpractice. They truly need to understand that being kind and and honest to patience as well as listening to them (had I done what this one person said I would have had an allergic reaction) and not taking 6 months to actually see a hip doctor in your business is ridiculous. read more

Husband was in major back pain accompanied with numbness in his arm, called our local urgent care clinic and they advised that we should see a back specialist or go to the ER. Since my husband has a Doctor at Capital Orthopaedic we called there for advice. They can't fit in emergency clients (it was 4pm on a Friday) so they told us to go to DMOS Urgent Care since they don't need appointments and have equipment (MRI) that regular Urgent Care doesn't have. Called over to DMOS and the switch board lady said they were open to 5. Drove 30 min to DMOS and begun the check in process only to be told that they CANNOT see my husband because he already has a back specialist!! We went to their Urgent Care clinic because he was in such horrible pain! He couldn't wait until Monday to see his doctor! They flat out refused to see my husband. What's the point of the Urgent Care then? Why not call it "we only treat our drs clients" care. So frustrating to be turned away and have to drive another 30 min in rush hour to an ER to get relief! Especially when our existing doctor told us to go to DMOS - they didn't care that a competing facility's doctor would be helping him if it brought him relief over the weekend. This is what's wrong with America's Heath Care! read more

I went to Des Moines orthopedic surgeons in December, they insisted on taking another X-ray of my right shoulder even though my pcp had done that. Why couldn't they they just use the old film. Got charged again for an X-ray!! read more

I had surgery yesterday and I want to complement each and every employee I encountered. My surgeon was Dr. Jason Sullivan and he was very personable and professional and most of all compassionate. Each of the nurses that help me feel comfortable throughout the procedure was amazing. Des Moines orthopedic surgery center was an amazing experience and I highly recommend. A special mention to nurse Mary and nurse Joy who went above and beyond. Thank you very much read more

Dr. Gaffey was fabulous. I am 69 and have seen many doctors including multiple appointments at the Mayo Clinic which is great. Dr. Gaffey has the best bed-side manner of any doctor I have ever encountered. I would highly recommend him to family, friends and others. A+++++++ read more

I can't say enough good things regarding this place. Was referred to Dr. Paul Butler about my bad ankles from Dr. Devon Goetz. Let me tell you one thing. If you have a chance to go here for any of your ailments, I would highly suggest it. Dr. Butler really took the time to discuss all my options in a very conservative fashion, which was exactly what I was looking for. Had been to 3 different orthos in KC and they all wanted to start off with surgery (either fusion or replacement). Dr. Paul wanted to go the progression route and started on with a steroid injection and see how that does. So far so good, but I know down the road, that fusion or replacement for both ankles will happen. This is just letting medicine catch up, so I won't have to do revisions or something other in 6-10 years. Fingers are crossed. Anyways, Dr. Goetz and Dr. Paul are two of the top-notch doctors in the entire midwest and well worth the trip from Kansas City to Des Moines. read more

In May in the middle of COVID 19 right before driving home from the winter in FL I fell and broke both bones in my Rt. arm. I am 66 years old and have an immune deficiency. At the local ER a PA did 2 closed reductions and I was told to see an Orthopedic specialist within 3-5 days. I flew home and contacted DMOS and the triage nurse got me in the next day with Dr. Rodgers. I was still in excruciating pain and it was a huge relief to be able to see Dr. Rodgers. The bones were out of place and I was scheduled for surgery 4 days later, right after my COVID test results were available. Dr. Rodgers did an awesome job explaining everything and he was very patient with my questions at the time of surgery and follow up visits. His surgical team and office staff were also excellent. I am six weeks post op now and the Xrays confirm healing and my hand and wrist function are gradually returning with my daily exercises. I would highly recommend Dr. Rodgers and his staff. read more

Went for an MRI of my knee. Mike Maurey, the MRI technician took it upon himself to verbaly abused me in front of a room full of patients. He started yelling at me about being late for my 11:00 appointment at 11:00. Said "there's paperwork, always!" I went to the wrong enterance, was stopped by the doctor's nurse who recognized me and was still there at 11:00. He then took the person scheduled after me back saying loudly to them "you weren't late". It's now 12:16 and I haven't had my MRI yet. Is there a negative stars option?! read more

i had a labral tear and hip impingement on my left side. they quickly scheduled a surgery and i had absolutely no pain for 4 months. never had taken pain relievers and specifically asked to not be prescribed them. after four months i had severe pain again. i reaches out and they brushed it off as nerve pain. i told them i didn't have nerve pain and they continued to prescribe me nerve medication. i tried to get a second opinion but considering dr. nelson wrote in his notes it was my nerve pain no surgeon, other than a back surgeon, would see me. after a few months i reached out to dmos explaining my need for care. no response. miraculously, in the first week of january, after my deductible was no longer met they called me in to do a hip treatment to see if i had a tear again. paid more money for mri's and x-rays to find out i was correct. i had a tear, again. before the healing process was even done. i asked dr. nelson's nurse if i needed to come in for a follow up and she told me "no, the next step is scheduling surgery" i moved to arizona a month later and was going to physical therapy for my pt to inform me that dmos wouldn't send a referral bc i didn't show up to an appointment. an appointment i specifically asked if i had and they specifically told me i didn't and i just need to schedule ANOTHER surgery. dmos will not answer your calls. dmos doesn't care about your needs. and dmos is definitely a place i would never tell anyone to go to. HIGHLY disappointed with the level of care they exercise here. i am 23 years old and now have constant pain that will likely never go away. save your body and your time. find a different practice. (if i could give them 0 stars i would) read more