Today I went to the Dekalb DMV. I was waited on by the nicest gentleman! Allen was helpful, kind…read moreand patient. I had an appointment for title and registration, but he also graciously corrected my license and applied for the REAL ID. I was out in.less than 45 minutes. Allen is a real asset to the DMV!

I was at the DMV on October 28th the gentleman that helped me was so kind so helpful I broke my…read moreknee several years back and he even got me a chair to sit while I waited for him to do all the information that he needed to do to renew my driver's license thank you so much I wish that I knew his name but thank you so much

Thank you to a very kind girl. Hope did an Amazing job. Start to finish. She made a difficult…read moresituation easier than I thought. Can't thank you enough for EVERYTHING. DANNY MACHAK.

Came here back in August to renew my license/change address. Jordie was a bitch. Questioning me up…read moreand down, had to get help from 2 other women with certain things. It was beyond bs. I knew just by looking at her I was not going to like her. Long wait just to deal with bs and deal with her being beyond annoying and ignorant to me for no reason when it could have been a fast and smooth process. Also had to pay a extra $30 thanks to scam IL. If my license was not expired I would have not renewed my IL license since I been trying to find a house out of state. Fk this dmv and Jordie. Praying karma hits them both.and Fk IL to. 1 of the worst states out there.

Truly helpful and friendly, and Lydia is and always will be the DMV legend. HIghly recommend!read more

It's a DMV so my expectations are always low but this could easily be THE BEST DMV in Illinois…read more It's clean, it's organized, and the staff is actually pretty friendly considering they work at the DMV. End of last year my license was expiring soon and I needed to renew it ASAP. This location was the only location available that had appointments that same day. ( They always have multiple appointments available for multiple days). Once I got there I was in and out within 15 minutes tops. I will easily take the 30 min drive from Aurora to Plano just so I can have a pleasant experience. They need to keep up the great work!! So, if this dmv is a reasonable distance from you they're definitely worth the few extra miles.

I have always had reasonable service at the Lombard SOS office. Sure, it is a crowded zoo with…read morehundreds of people sitting around waiting in what looks like chaos. But I have been able to get through efficiently, in a reasonable amount of time and the task gets accomplished. Get that cattle-like feeling being herded through pens on the way to the slaughter, but it is efficient and is the government the politicians have created for us.

Saturday August 6th went to Mascoutah DMV to renew drivers licence and take a road test. What a…read morepleasant experience starting with the lady that met us at the door and asked why we were there. Sorry I didn't get her name but she then took my information when it was my turn and she took my picture and gave me a number. When my number was called Christine was so pleasant and helpful. When I took my road test Lindsey gave directions as to where she wanted me to turn well in advance making it a not as streesful as it could have been. In spite of the number of people there that morning the staff was well organized and maintained a professional attitude that I appreciated.

The dmv has moved to the old commerce bank in Roanoke Illinois, they have 4 registers to help…read morepeople theirs 6 people working and theirs only 3 including myself waiting for 30 minutes now as of this review. their is no urgency here or sense of a "want" to help anyone considering theirs more employees than customers as of now. everyone is just taking their time and if you call they will just leave you on hold until you hang up. whatever you do go to any other dmv besides this one cause with being bigger than the last dmv theres more room for people to wait around like they have all the time in the world with nothing important going on which obviously not the case.

Long line outside due to COVID which is understandable. What is not understandable is letting folks…read moreget in line and letting them hope to get in the door. Then turning them away. So frustrating to wait in line and get to the window to find you need one more thing. Especially since I called them ahead of time to confirm what I needed to bring. Thanks for wasting two hours of my day.

No one on the planet wants to go to the DMV. It is historically dreaded and reasonably so…read more This place will change your mind. It is doors down from Target with parking. You will be greeted and stand in queue. It is calm,quiet and efficient. You can get a driving test,written test,renewed license or new state license. Mine was even upgraded with a star to make it a Real ID. Regarding documents, if you think you should,then you should provide it. I believe that I was out in 45 minutes or so. * I did call and make a reservation,which may be required at that location, but is always the smart move. Just do it !

Customer service is the worst called the 217 7824908 for a refund. Talked to 4 different people…read moreand on the phone for over an hour. No one knew the answer and at one point I was on hold for 30 minutes. Had to call back just to make sure they were looking into it. Of course, after over hours I was told check back in a month or so. Illinois is the worse state ever! They're so quick to take your money and very slow to a solution. Sometimes they just don't want to give refunds. Crooks.

Was NOT looking forward to having to renew my DL or going to the DMV, needed my Real ID too -…read moreusually it is the WORST experience, takes hours of your time and you're faced with grumpy workers. I put this off until the last possible minute because it is the last thing I want to do, but finally decided yesterday was the day to get it over with. So pleasantly surprised! Walked in - areas are roped off in sections. First section is the Check-in area. There was no line and I was able to see a customer care representative immediately - he was really nice - I was shocked but going with it. The key is to come prepared with necessary proof of identity and proof of residence, my DL was expired so I brought my expired DL, birth certificate, voters registration card and a current bank statement to prove my residence, so I was good. I was sent to the next roped off section where there was no waiting, I had to get my picture taken - that took about 1 min, the guy was really nice again and he's like "it's a good picture" I was sent to the next roped section where again I was able to sit down immediately at this station with another pleasant gentleman where my documents were scanned in, I answered like 7 questions and I took a quick vision test. In about 5 - 7 minutes I was sent to the next section, the cashier - there were 2 people in front of me but this still was super quick maybe 2 - 3 minutes - paid $30 for my Real ID and DL renewal - the Real ID is only $6. Sent next to a 'star' spot to wait until my name was called - maybe 30 seconds - during this time I noticed there was this nice French music playing from a speaker on the table in front of me and I said to the lady waiting alongside me....this music doesn't really go with the no frills gov't white paint and concrete environment...but honestly I think this office was really trying to make our customer experience a better one and I can appreciate that effort. I waited for my name to be called, again it was 30 seconds - where I received my temporary DL and was told by another pleasant worker that I would get my Real ID in the mail in about 2 weeks and I was outta there! All-in-all it was about a 15 - 20 min process but because it moved along so quickly it didn't even seem like that long. This facility is super efficient, everyone was really pleasant to work with and I am shocked to say that going to the DMV was painless and a good experience. Task completed and I was able to get on with my day!

Wow this is probably the most streamlined experience I have had at a DMV! And the best customer…read moreservice at a DMV too! I came to renew my REAL ID license on a busy Friday afternoon. The line was very long but it moved along, and there were staff positioned along the line to help answer questions, announce the paperwork requirements, and generally facilitate so that the line kept moving and everyone was ready or redirected by the time they reached the front of the first line. Keep in mind they have specific services here which are more limited than other DMVs. They mostly focus on IDs. When you reach the front of the first line, they will quickly check you have your correct documents then send you to the photo station where you take your photo. Then they tell you follow the arrows through a different line. I don't recommend trying to walk under the ropes/belts that divide up the line because you might end up in the wrong line! This next part is where they actually process your paperwork, ask you some questions, and check your vision. If you pass they send you to the cashier line, pay your fee, then they have you wait on the side for the temporary ID to print. The first line takes the longest and from there things move pretty efficiently. All the staff were pretty helpful and pleasant and friendly! Generally chill vibes. From start to finish it took just under 45 minutes. I bet it would be faster on a weekday or when it's not the Friday before Easter!

For the facility at 160 N. LaSalle, I was helped by a supervisor, Lisa Cruz, who went above and…read morebeyond to help me get my Real ID. I was one piece of paperwork short, and she helped me get it done, and I will forever be thankful. I'm usually tough on government facilities, but Ms. Cruz showed me there are still good people out there.

Longest experience of my life and I will just say, if it is Driver License services...make an…read moreappointment online. If you have resided in other states as I have be prepared for perhaps some hiccups. I lost my license and needed to obtain a replacement. Even though I've been a resident for over 10years now, I needed to contact my home state and Springfield to be able to obtain a license. In working with the supervisors finally I was able to get it all squared away but I was sent away twice in one day over nothing but a system error. When all that needed to happen was a very nice supervisor (guy) needed to do was call Springfield to clear-up the systems error. Fixed in 2 minutes. I do not know anyone that loves the DMV but I will say I like the fact that it is a predominantly black facility with ample parking and even though it took me 3 tries over the course of 5 hours to get a license. I would still probably go back just much better prepared. I haven't had a need for this service since 2013.