Took my son twice in the last 6 weeks. Made appointments both times. Arrived earlier than the…read moreappointment times. Checked in and was saw within 5 minutes. Quick and easy in and out. The staff was very friendly and knowledgeable

HORRIBLE. They don't have front staff to check you in, you check in on a computer and upload your…read moreinsurance and then wait your turn. I waited for an hour with a one year old, called my name went to the back for the blood work AND THEN WAS TOLD they don't take my insurance. They asked if I wanted to pay out of pocket. Are you insane? Why would I pay $200 out of pocket when I have insurance. The system is so screwed up , maybe if they had people working to check you in and a better system I wouldn't have wasted my time. They need to improve the way this business is run.

Two stars for my own bloodwork. The front desk was professional and I was seen quickly. The tech…read morewho drew my blood was kind and gave me great advice to make it easier on myself going forward. Because of this, I came back months later with my then 4 year old and had a TERRIBLE experience with a tech and her "manager/lead tech" It was my child's first time getting blood work and was understandably scared. I had him on my lap and calm. The first tech stuck him and started to move the needle around in his arm and couldn't get blood which of course led to him screaming in agony. She attempted again on his other arm and wasn't successful and again moved the needle around and said to him "I'm not touching you" in a very annoyed tone when she left the needle in his arm while looking for a bigger gauge. At this time he was red, sweating, kicking and screaming while I'm holding him down. The head tech then came over to assist and used the larger gauge and also moved the needle back and forth. At this point I yelled that this was enough and that we needed to stop as he was crying and screaming to the point of exhaustion I was told by this manager that I need to ensure he's well hydrated going forward as it's my fault meanwhile my child drinks water all day every single day. Will not be returning to this location and would never recommend a child getting blood work done here and they do not have the skills to handle children and get annoyed at them easily.

Is a very clean facility and the phlebotomy technicians are all amazing and kind, demonstrating…read moreexceptional niceness, especially with children. This facility is amazing, the ladies at the front desk make you feel welcome and they exercise patience with customers.

Coming from a healthcare worker to another, the lab tech Sahil Patel is one of the rudest medical…read moreworkers I've met. She speaks to you with zero respect even when I'm in my full medical attire (not that one should treat one person better due to profession but imagine how she would treat a person of vulnerable standing). I was the only person in the office after waiting 20min for her to come back from lunch break - she didn't bother to open the door despite seeing me waiting outside until I had to knock. I was the only one there and she was like "You have to sit down" in a rude tone while I was standing in the corner minding my own business texting on my phone. I was like okay I didn't know it's a requirement to sit. Then later when she was setting up to draw labs, she was struggling to find my vein (mind you I am one of the veiniest person I know even beginning students can do my IV when I let them practice). She was like "tighten your fist" so I did and I was pumping my fist because that helps, and she still couldn't find my vein despite me seeing a big plump one (I get called by nurses to do difficult IVs all the time so I am quite familiar). She got frustrated and scolded "I said make a tight fist" and let out a frustrated gesture. SMH what an experience from the other side of receiving healthcare. I would not recommend this lab place even though it's conveniently outside the primary care doctor's office based off of the possibility of running into Sahil Patel again. What a rude a** phlebotomist. I didn't say much because I did not want her to tamper with my blood sample or "accidentally" mislabel. She also used the biggest gauge needle it was like 14/16 bore for a routine blood draw (now looking back) and shoved it in super hard without the usual courtesy "poke" warning. Good thing I can tolerate these things well but I know from experience that a lot of people have harder times with needles. Even if one person comes across this review, then it would have been worth my time writing it.

Maybe they should post the hours that they are actually there several times we have gone at 8…read moreo'clock in the morning waited until 825 and no one ever showed up to open the door very unprofessional especially for Robert Wood Johnson

Syreeta was amazing. I had to have a special test done for my son, which can't be drawn at labcorp…read moreor quest. She was so gentle with my 23 Month old, friendly and kind. I had to change the appointment time at the last minute and she was so flexible. Everything was done professionally and with extra care. I highly recommend Caring Hands for your family.

If you need a COVID test for airline travel on a specific date and time, look no more as this place…read moreis spot on! Everywhere I checked, no one could tell me with certainty when we'd receive our PCR COVID test results, and a matter of hours can make all the difference when it comes to meeting that "under 72 hour" test result requirement. Laura at QDX was not only able to tell me exactly when we should be swab tested but was also able to email the reports to me a day in advance! It worked out perfectly and I couldn't be happier with their service. Now, if only I can figure out how to upload these reports to United, we' ll be officially "travel ready". Good luck with that.

COVID PCR test taken late on 12/22 and submitted I assume on 12/23 as I could see the tech filling…read morea FEDEX envelope with the tests... it's now 12/31 and I just checked the website for my results and still nothing! Was initially told 72 hours for results. I called them earlier this week was told they are a week behind on results! I understand many businesses are understaffed but at this point, how will these results help me? It's a good thing I didn't need the results to travel.

They ALWAYS bill the wrong insurance and then try to get the patient to pay saying it is their…read moreresponsibility. The billing woman has no idea what she is talking about and most the claims are timely filling and need to be adjusted off for their lack of follow-up. A simple eligibility check wouldn't helped this or a call to the patient. Insurance company stated they never saw 15 denials for non-coverage before. I have told my doctor to please do not send any of my lab tests to this hole in the wall lab in NJ with only 1 billing person that is rude and doesn't know anything about medical billing (as I actually am a hospital executive and understand the process). No matter how many times I give the correct insurance they still bill it incorrect and this has been going on for years.

Very unprofessional technicians office staff and management professionals, if you can call them…read moreprofessional at all. These guys made a series of mistakes in getting labs and urine from my mother and then had the nerve to grow angry with me when I brought there mistakes and they're incompetency to their attention. If this is what services look like in the future we are all in trouble because they are the worst the most unprofessional substandard services I've ever experienced