I love this office. I'm darn near a hypochondriac and they always make me feel comfortable/answer…read moremy questions in an empathetic way. Come here for all of my PCP visits even though it's somewhat far from home. I've had nothing but great experiences and have easily been here at least 6/7 times (because again, i freak out over everything). They're kind every time. Thanks for all you do! 10/10!

If I could give this place zero stars I would. No wonder this place is rated so poorly. We spoke…read morewith someone on the phone and were directed to do a walk in around 11. Traffic was worse than normal so we arrived at 11:20a. We walked in and my wife nicely greeted the staff and said she wanted to do a walk in appt. The white blonde hair lady behind the receptionist desk was immediately rude and snapped that we were too late for walk ins and we would have to return at 1:30p. So we wasted our time driving 45min here and being treated and spoken to like trash. This place will never receive our business again and I would not recommend this place. I don't give business to businesses that have zero customer service skills and are rude like this woman was. Maybe you should reevaluate your staff if you actually want business from anyone in the future.

Luz and Emily at check-in were friendly, welcoming, and made the process quick and easy. They…read moretreated my 80-year-old dad with care and respect, speaking directly to him while also acknowledging and including me as his daughter and health advocate. The waiting area was very clean, and the wall outlets with dual USB ports were a thoughtful convenience. His appointment was scheduled for 10:15, check-in was smooth, and he was called back for his ultrasound by 10:40. Overall, this was a great visit. Thank you, Orlando Health St. Cloud Hospital.

I will be contacting the Human Resources Department at Orlando Health (the worse hospital in…read moreFlorida ) regarding the unacceptable treatment my 97-year-old mother and I received at Saint Cloud Hospital in Florida by the Doctor Margaret Bardwell MD. While my mother was in the ER, the doctor checked on us only once and never returned to discuss her lab results or answer our questions, despite us waiting for updates. I was only getting update beacuse I will ask to random nurses and sometimes I did not even get them When I approached the nurses' station to ask that I wanted to see the doctor , I overheard the doctor say, "No, I'm not going back to those people in that room." This was extremely disrespectful and unprofessional, especially for a 97-year-old patient. After the doctor realized I had overheard the comment, she attempted to speak with me, but by then the damage was done. I told her that was no way to talked about patients she was caring for and I walked away We felt completely ignored and uninformed about my mother's condition the entire time. And this is not the first time I have heard about Orlando Health doctors. A friend of mine who is a former employee has heard even worse from doctors there. Orlando Health is known to have racist doctors. It is sad that the USA health system is one of the worst in the world. Latinos and ethnic people receive the worst treatment -- not always, but sometimes -- from what seems to be racist doctors. I personally saw the same doctor rushing to a white patient's room while she passed by me ignoring me, I am right now extremely mad about these so-called professionals. They clearly care more about money or White people than the wellbeing of other patients. Karma is a bitch. You will get what's coming to you, you fucking bitch. As a family member advocating for an elderly patient, I expect basic communication, professionalism, and compassion. This experience showed none of that. I intend to formally escalate this matter to Orlando Health Human Resources for full review.

I used to see Dr. Lester at this practice. She's been so good to my family. I can't help but want…read moreto leave the practice, though. The customer service is despicable. For instance, I called the office and got Liz on the phone. She was just rude and short with me. I, later, checked in for my appointment and wasn't acknowledged. And, the lady that was sitting at the check-in desk (light brown hair with glasses), was smacking her gum and her demeanor was entirely unprofessional. I am totally disappointed in this practice. Working in the healthcare profession, my superiors and I don't find this type of behavior acceptable. I'm not sure why this office does.

My primary care giver Dr Yudiel Torres unfortunately moved to this location permanently but many…read morepatient in this area are very lucky for that, he is the best doctor I've ever had. So even it took me almost an hour, I prefer to come here instead because he's really so amazing at his job!

My usual doctor that I was seeing at the office has changed locations so I was scheduled to see the…read morenew one. I only had the appointment for a medication refill-reason for visit. I am self pay so it costs me $50 a visit. When the doctor came in the room she said she would not refill my prescription??? That was the whole reason for my appointment. I think you should notify patients, especially ones who don't have insurance and are paying out of their own money if a doctor will not be able to provide the service the appointment is scheduled for. I left very frustrated and now will have to pay out of pocket more money with a new provider. Ask all your questions up front when making an appointment!

I have been a patient of this office for many years. I have found the perfect PCP for my family …read more I am a retired Nurse and have 35 years of experience. I choose Dr Gonzales Valle to provide our medical care. My most recent experience at the office is an example why we choose Dr Gonzales and Orlando Family Physicians. I was very sick with a cough for 6 weeks. I saw my Dr twice and was still sick.Dr Gonzales sent me to Pulmonary for a visit . The NP I saw had the very same impression my Dr did. Her differential diagnosis was GERD,Allergies or Asthma and medicines were prescribed and i was better. My followup with Dr Gonzales was a special visit as he was sincerely happy to see i was finally better. He always takes time to listen,explain and to ask if i have any questions. He thoroughly offers explanations and the rationale for the treatment. I must say all staff are very friendly accomodating and knowledgeable and for these reasons i will always recommend Orlando Family Physicians to my family and friends. Thank you for all you do for your patients Dr Gonzales and all Physicians at Orlando Family Physicians. Sincerely a very appreciative Patient. Laura J Phelps.

Everyone from the office staff to the medical support staff and Nurse Practitioner was great. They…read moreare all sociable and respectful, as well as following C-19 protocols. They listened to my concerns and took appropriate actions to help me the best they can. I look forward to using this location as my primary care provider.