I visited your Shaiden Dr store today 2/2/22 10am, your salesmen were helpful and courteous. I was…read morepurchasing 3 4x8 pcs cabinet plywood for about $140. I called in advance to find out if you could ripsaw the pieces so they would fit in my vehicle and was told "no problem". When checking out, I was informed that it was $6. per cut. I waited to talk to your manager about the cutting charge and a military discount, he ignored me. Leaving the cut plywood I left your store never to return !!!!! Home depot matched your price and honored my VIETNAM military service with a THANK YOU and a 10% discount. Jim Kemp

Went to Len co looking for a vanity, was pleasantly surprised to find a large selection of carpet…read moretile, doors and moulding. Woman that assisted me was very helpful. I ended up buying carpet tile for my apartments, tile, and vanity for my bathroom remodel. Moulding pricing is excellent too. I will be buying moulding here for years! Great place, much more than lumber.

3rd time I'm trying to write this. This is a negative review about not getting back to you when you…read morereceive the very vague, not detailed, missing work to be done, quote. Also ridiculous high estimate. I knew he didn't want the job when he was over, I guess it wasn't lucrative enough. To me it was! Called them more then once, left messages, never got back. Wow, how unprofessional!

These people won't even communicate - and i was offering them work after they gave me an estimate…read more Doing business in a honest way is essential and they didn't have the decency to tell me they were turning down my job. I have future renovations planned that will be going to another company. - a response to their reply. I have an estimate in my files, so they can't deny the visit to my rental property and giving me an estimate. We met in person. This makes me think that dishonesty is the problem, just disorganized and dismissive. It's ok - I found another great company.

Although I cannot comment on the actual work they do, I wouldn't waste time calling exploring. I…read morecalled for an estimate, he came out measured, but never followed up with a quote. Tried calling and left multiple messages on an answering machine (with an outdated greeting from the summer) with no return call.

Free, reasonable estimate. One week later Dave showed me samples. One week after that, the floor…read morewas installed. The guys were very punctual and professional. The floor was done in 3 hours. The price matched the estimate. Thrilled with the result.

Price - 4 ( always want to pay as least a possible) Service…read more- 6 Products - 5 Installation - 5 We contacted Nickel City Hardwood in November 2020. We knew that we wanted a darker, beveled, 20 mil layer vinyl floor but we couldn't find the one that we loved. It took us a few weeks to finally decide on a floor that we loved. Only to find out that it was being discontinued. After searching everywhere to see if someone had enough product for us to get the job done and having no luck were heartbroken and ready to settle. A week went by and Mike (one of the owners) started to text me possible floor options. We loved this. It showed that he was looking just as much as we were. We stopped in a couple of times to view them and still no luck. However, Mike and Jennifer never made us feel like we had to make a decision right away! Never, they responded to our texts promptly and helped us brainstorm. It got to a point that Jennifer knew whether or not we would even like a sample and advised us when to come in and see the floor or not. I don't want to write a book here but I wanted everyone to know that we love our new floors. With so many options in companies, I believe that an organization needs to do something extra to make me choose them. For restaurants that usually means your food has to be amazing and so does the service. To me, it is so important and Nickle City Hardwoods was amazing. In this case, everyone has the same products so the service has to be on point. There's was, from the product selection to the customer service to the communication to the installation (crew and all) and finally the overall experience. Don't hesitate to choose Nickel City Hardwood. Skip the big box, chain stores, and head to Nickel City Hardwood. You will be beyond happy that you did!

I am completely satisfied with the quality and service I received from Nickel City Hardwood. Paul…read moreinstalled Hickory floors in two rooms downstairs, a staircase, and an upstairs hallway. He took the time to make sure everything was perfect and the result is amazing. Paul really cared about his craft. The whole experience from picking out the flooring, measuring, scheduling, and installation went smoothly. No surprises, no delays, honest communication. I would highly recommend Nickel City to family and friends. They were a pleasure to work with.

I purchased LVP at Tontine and the price I received was great. But shipping to store was just a…read moreheadache when it came to arrival time and delivery as it was delayed.

Complaint Type: Problems with Product/Service…read moreStatus: UnresolvedMore info 5/10/2022 I signed a contract for a floor to be ripped out and a new one to be installed. The contractor who ripped out the pre existing floor destroyed my moldings and I was told they would be replaced by the store manager. Then when it was time to install the floor they couldn't find a installer so they hired one that has never worked for the store. He installed a uneven floor with chips and two different colored floors. The wood floor is now higher than the porcelain,which they promised would not happen, there are multiple tiles uneven with tiles sticking up everywhere. They promised to redo the floor and said they have to find a contractor first which never happened. It's been months and they never even came back to reinstall the sink they removed. My wife is sick with terminal cancer and they left her with no sink. They keep coming up with excuses but never do anything about this botched job not up to industry standards. They even blamed the fact that my wife is sick so they hired the only contractor available to get it done for her. If that was the case they should of reviewed his work before ruining our home and disappearing. DO NOT USE THIS COMPANY!!!!!!

The product is a weak coverage on wood floors. it does not last, and service is not the greatest…read moreone either. The owner promised to bring a small amount of the product to us to correct some scratches on our floors but never delivered on his promises. Communication with who is running the office was difficult and awful.

What started off with a little confusion in regards to a home visit, we got past that and ended up…read morebooking the sandless procedure. I was told it would be done in a day and it ended up turning out to be 2 days. Which cost me some money at the kennel but luckily they were able to accommodate me. The floor itself looks absolutely beautiful. One minor area that we thought was dry didn't turn out as nice as the others. But all in all, I would highly recommend this procedure versus sanding. And it's a family-owned operation and everyone in the family was extremely polite and helpful. I have handed out of the flyers. They left me and let others see my floor. They look absolutely beautiful.

I love shopping for my projects here. The staff helps you choose the best pieces of lumber they'll…read moreload out for you and even make cuts of you need it... One star removed because the selection of good, straight boards is sometimes scanty

Most helpful building spot ever! I was in twice over the past week - both times the staff helped…read moreme get what the contractor sent me for. In and out in 5 minutes!

So many positive reviews. Lots of selection of marble, granite and quartz in their Tonawanda…read moreshowroom. Erika is helping my mother select a suitable granite or quartz for the new countertop in her kitchen. She's got great insight into what works well together with your cabinet color, backsplash and overall decor style. Erika is patient as well. She welcomed us back to look again as many times as needed. She wants us to be totally satisfied we've picked the right material and style for our remodel project. We will be back! This is a fun process, a bit mind-boggling. So much to pick from, various looks, something for every taste. We are contracting with a cabinet refacing business that works exclusively with Buffalo Granite and Marble. I think they have a good rapport with each other to make the total remodel "a beautiful thing" when all is said and done. I foresee this four star review will soon be upgraded to five stars. Will be back to let you know how our countertop piece of the project turns out! With pictures of course!

We could not be happier with Buffalo Granite and Marble. From the salespeople to the installers,…read moreout experience was top notch! There are many options when it comes to countertops and Chelsae Murphy helped us make and informed decision that would work with out budget and timeline. Bonus......The timeline from start to finish was only 3 weeks!!! Thank you Buffalo Granite and Marble! We will be back again!