My elderly parents called Tim's Heat & A/C after another big name company tried to swindle them…read moreinto having to replace their whole AC unit. Tim's Heat & A/C was able to do a service to my parents unit and said that it's fine for now, and when the part in question does finally stop working they can replace just the part with a newer one. THANK YOU TIM'S HEAT & A/C!!!!! You guys are AMAZING!!! Caring for your customers is the way things should be!!!!

THIS IS A PART TWO TO OUR REVIEW…read more.. The next morning my daughter shared with us that her room was really warm. It was uncomfortable to sleep in. At that time we checked all of the vents. The living room and kitchen had cold air being forced out. The three bedrooms had cold air barely coming out. The two bathroom had almost warm air coming out. When the guy arrived I didn't say anything. Again wanted to give the guys the benefit of the doubt or the chance to discover the issues and resolve during the inspection. The morning continued on. Late morning around 10:30AM Tim called his guy. The call was on speaker. The guy was explaining to Tim that he couldn't find the wire. The guy said he looked for over 1.5 hours today alone for it. He went into more details. Tim showed up 15 mins later. Between the two of them the wire was found within 30 mins and they moved along. It's now 11:30 and Tim tells my husband and myself that they're going to lunch. Someone would be back after lunch to wrap up some stuff on the roof. We said okay and then I mentioned the issues that were having when the AC is on. That it's extremely uncomfortable cold in the living room and kitchen. It's so cold it almost makes your skin hurt if you're standing under the vent. I laughed and said totally do not want to complain about that asides from the rooms are a noticeable different temperature. I went into a deeper explanation of the rooms. Tim replies in complete irritation that he's had to do so much work here. That he replaced everything. I told Tim that we're grateful for all of the work that's been done but the way it is can't not be the way that it is left. Tim explained again that he's already explained what's been done up there. I told him again that we are thankful but wanted to know if he going to address the flow issue. He said that will cost extra. He will do the work but he's not doing anymore work unless we want to pay more. I asked Tim so you're saying how the flow was last night is how your leaving it. Tim said yes. I don't mind fixing the issue if you don't mind paying for the work to be done. So now I'm sitting here with not knowing what to do. We've never replaced a AC unit so I called my two friends that have recently used Tim for AC services. Both stated that when the inspector comes out Tim will have issues. That should be included in the replacement of the unit. So I'm a little relieved. My friend said just be careful because Tim was asked by my husband that he wanted a permit but Tim never pulled one. Someone that we got a quote from reported Tim and the inspector came out and that's when Tim pulled the permit. No one has came to our home for a inspection. At least I haven't seen anyone. Tims guy is suppose to be coming today to clean off what's left on top of the roof. I'll be asking him a few questions. Based on his response I'm either getting this issue fixed at that time or calling the city to see why the inspector hasn't been here to inspect the work.