HORRIBLE EXPERIENCE! MY granddaughter and I went to do a meet and treat with a 12 wk old kitten…read morethat I was approved to adopt. After arriving and speaking with a staff member my granddaughter and I spent an hour falling in love with this little gal. Before leaving we were going to pay her adoption fee and ask a few more questions only to be told that the kitten wouldn't be a good fit and doesn't get along with other cats. Which clearly stated on her page that she was good with other cats! After listening to there reasons that she wouldn't be a good fit I told them that my granddaughter and I had already fallin in love with her and I was willing to give her a try and to work with her if needed to only be totally discouraged to even do that. I don't understand how when we first arrived we were not told this information immediately so we didn't spend an hr with her becoming totally attached and in love with her. They could of also called me prior to the visit but didn't! I specifically told the gal that I was looking for a playmate for the cat that I already have right when we arrived! The least they could of done was be willing to let us give her a try instead of discouraging us in every way possible! They said the choice was mine but every time I said I would still take her they went on and on about it just wasn't going to work! So clearly the choice wasn't mine! My 10 yr old granddaughter was in tears all the way home and I'm SO DISAPPOINTED UPSET AND HEART BROKEN I don't even want to adopt another kitten at this point! Such and awful experience!

We adopted a dog 1 week ago and it is the best pet in the world. Russell is 7 years old and is a…read morewonderful pet. He is well trained and loves my wife and I.

They took care of us and our poor deceased baby Casper. They were kind and very compassionate…read more Their pricing was resonable. Thank you guys!!!

The first time I took my little dog to this clinic he was over sedated and so he looked like he was…read morehaving a seizure on the way home from this clinic on a Friday afternoon. I had to bring him back to get an antidote. He threw up all weekend (dry heaves) and was very sick. This last time I brought him to the clinic to have his teeth checked again, nails clipped, and ears checked. My little dog has to be sedated for this as he will not allow even me to examine any of those body parts. But after I dropped him off and had to leave him there, I had an uneasy feeling because the staff was not listening to me at all and I was the only person there with an animal at 8:30 AM. They acted like they had no previous records or knowledge about my dog at all even though he had been there several times a year ago with an infected tooth and it honestly felt like they didn't care about any of my voiced concerns. They never called me even though I gave them my phone number before I left. I finally had to call them at 2:30 PM afternoon to ask about my dog. They did not want to answer any of my questions and kept saying "we are busy" but that I could come and pick him up. They also said he had a loose tooth so it had to be pulled and that he needed ear ointment daily. I became upset because they were supposed to call me and I also cannot put ointment in his ears as I explained to them that this dog would not allow me to do and that is why he needed to be sedated in the first place to check his teeth and his ears (evidence that they were certainly not listening to me earlier). When I said I needed oral medication for his ears and they needed to change that, the person on the phone said "we will talk about that when you get here" and I said "no, we will talk about that NOW" because I did not want to have to wait for them to change the form of the medication after I got back there because I clearly told them this dog will not let anyone even me touch his mouth or ears. I asked how much the tooth pull was that I was not called about and the first response was, "we are busy, hold on", "we are busy." When I got there I was met with a vet who never even introduced himself, had no name tag on, I had never met him before and judging from his demeanor had obviously been told about what concerns I had on the phone prior to my going back there to get my dog. I told them I was supposed to be phoned and the vet said I had sent a text indicating that whatever needed to be done on exam they could go ahead and do it. I sent no such text and told them that, so then I was offered a removal of the cost of removing the loose tooth (which I then learned was also decayed according to the vet) from the bill. I would have gladly paid it had I been given the courtesy of a phone call when they found this on exam because it was certainly necessary and I did not need a lecture on how not removing it "would be a disservice to my dog"! I also needed to know about his ears and was told he had a yeast infection but I wanted to know how he might have gotten that. I was told it was "just something dogs can get much like children get infections and need antibiotics"! (My dog is 9 years old and has never had a yeast infection before). I was never offered any information about the possible side effects of the oral antifungal medications I was handed or whether it could interact with the medication that he was already on for Lyme's arthritis so I again had to ask. (The response was so minimal I had to look up all of this information on the internet after I got home to get some answers!) The exam room door opened and my dog came running out to me so frightened he peed and pooped on the floor and the hair on his back was standing up. This dog is my baby and I will never again leave it with people who do not seem to care about me or him and I would not recommend that place for anyone who truly loves their pet.

Apparently they can erase what everyone's they want. They did both chetek vet clinics know never…read moreand I hear that from a lot of people. One operated on my dog cost me $800 I went to the veterinarian school in Minneapolis and they said they should have never touched that dog because it made it actually worse. It ended up my dog needed the equipment where they could go in take part of her jaw out and guaranteed me three more really good years and they were right. I was concerned about the operation but once I was at the veterinarians in Minneapolis I was not they did a great job. These two vets both of them should attack do not listen they do not listen. Cost me $800 and that was 20 years ago nope I went back one other time and the one at the river bad experience. We'll see how long this review stays up

Dr Kahn and his staff are wonderful. I highly recommend his business. We have had multiple…read more surgeries for our sweet Daisy and also our Larry actually runs in and is happy to be there whenever we go. If you want a caring and loving staff for your pets I highly recommend.

I unfortunately do not recommend this vet. Jerry Woods sr. We liked him he was very caring and…read moreexam our dog & cat throughly. However, Jerry Woods jr is not a people person. Had not so good experience with our pets there.

Unfortunately, I can't recommend this office. My dog Charlie has been having symptoms for about 6…read moremonths that, by my very novice googling, I could pretty clearly see had something to do with his adrenal glands and cortisol levels. I couldn't be farther from a vet, but I could figure that out. When we brought him in in March we were told he is "perfectly healthy" and our concerns were largely ignored. We brought him again in June and once again the care was minimal, they kind of put a bandaid on the situation. After he was progressively getting worse we, yet again, brought him here on Monday the 24th. He was then diagnosed with heart failure and we were told there was nothing we can do and he may only have a week to live. It was an odd turn of events given the prior history and it didn't sit right with me so I had enough and brought him to AERC in Oakdale (highly recommend, by the way.) As it turns out, he was completely misdiagnosed and he has end stage cancer of, you guessed it, the adrenal glands. Had this office have caught the cancer in March when we originally brought him, the new vet let me know that the adrenal glands are pretty easily removed so that may have been an option. Now, unfortunately, the cancer is spread too far. Our Charlie is only 12 and could have had a good 4-5 years left with us but due to negligence his life has been cut short. I know it can be expensive to bring your furry friends to the cities but if you can afford it, I've found you'll get MUCH better care. I know not everyone can and I 100% understand that as well, so no pressure. I guess all I'm saying is sadly, you get what you pay for, with veterinary care. I also understand that with his minimal symptoms in March many people would not have been eager to spend $700 on a radiology exam, but this office didn't even give us this option. They mislead us that he was perfectly healthy. I wish they had said, "hey, so his bloodwork is normal but given the symptoms related to his cortisol levels it's possible something else could be happening to his adrenal glands. We don't have to right testing tools here so if you want to take him to AERC you have that option." Instead, they kind of mislead us and assumed we wouldn't want to spend the money to do that. Shouldn't that be our call to make? If you want to keep costs relatively low, and you think the issues with your furry friend are minor, this place may be a good option. But if your gut is ever telling you it's something more serious, my recommendation is to go elsewhere where you'll be taken seriously and given all the options. I wish you and your pets lots of love and health!! Hopefully their prognosis will be better than our Charlie's.

Can't say enough good about Dr. Vicki and her whole team. They took fantastic care of our pup while…read morewe were in the area for about six weeks, including spaying her and giving her multiple vaccinations. Everything went smoothly, and they kept the costs low. Very knowledgable, thoughtful, and attentive -- to both our girl and us whenever we had questions. We hope to come back when she's next due for a visit, as we have MUCH preferred Ladyvet to our usual vet in Brooklyn! Highly recommend.

I am a veterinarian in Cumberland just a few miles away from Happy Tails. I have known Bonnie a…read morelong time as she worked with me at the veterinary clinic for several years. She left us to start this boarding facility as it had been her dream to have a pet boarding business. I want those reading this to know that she has loved dogs and cats forever. She taught me how to "baby talk" to dogs and cats at the vet clinic. She searched with me when my beloved Baxter went missing one winter and she cried with me when he was never found. My clients at the vet clinic knew Bonnie and loved Bonnie as much if not more than the veterinarians (me included :) ) My clients at the vet clinic take their dogs to Happy Tails with Bonnie and the owners come back with nothing but positive experiences. They love the one on one attention she gives to the dogs and cats that come to stay with her. Some of my clients tell me how Bonnie has a special room with a couch just for their couch-potato dog. I have tried to use Bonnnie's services in the past but I am a last minute planner and so she usually doesn't have anything available for me-totally my fault as I will contact her the day before I need to bring my dog in for a 3-4 day stay. But this last weekend she had room and boy was my England lucky. One thing to know about me is that even though I could leave my dog at the vet clinic that I have worked at for 10 years and love and trust, I don't because he would be in a kennel all day with minimal interaction. When I have left town with my family in the past I either bring our dog (and cats sometimes) with us or I have friends take him. So for me to take England to a kennel is a big deal. So this was my experience: I contacted Happy Tails about vacancy and talked to Bonnie right away. She emailed me forms which included one information sheet and two very simple/short pages to fill out. Due to timing and logistics, I ended up filling out the paperwork and taking photos of them along with my dogs vaccine records and texted the photos to her and she was happy with that. (I did bring in the hard copies when I picked my dog up). My husband took England in during break at work and he said the check in process was very quick and easy. After the 4 days I picked him up. This was after a busy weekend and the boarding building smelled great and looked clean. No dogs were barking. Yes, that's what I said-NO DOGS WERE BARKING. I don't know if that's normal but still impressive. And yes, I did walk through to see there were at least 10 dogs still boarding at that time. I think they get pretty tired out from playing all day. Bonnie had several stories to tell me about England's stay and his new best friends (Remi and Reba). She does a lot of doggy daycare so she is pretty good at figuring out which dogs will play well with each other. There are two outdoor play areas for the dogs to run around in along with several enrichment toys such as tunnels and slides. The dogs get potty breaks plus a long morning recess and afternoon recess when they play together outside. England is home now sleeping. I am so grateful to have such a wonderful and safe place to take my dog when I go out of town.