Excellent rates and a passionate groomer. She's very good with my hypersensitive dogs.read more

I had a relationship with this grooming lady, and she failed…read more We had had both our dogs groomed by her (fairly good grooming, though) BUT, in the end, it was her greed got the best of her business model. She demanded a $50 deposit without any return possibilities AT ALL. DON'T GIVE HER MONEY; she takes it. : ( I had no intention of "quitting" her services, but I moved, and according to what she said, when you move, or change groomers, she refunds this $50! Not so, due to unforeseeable circumstances (family matter), I needed cash fast to help out someone here on the Sunshine Coast where I live now, and she REFUSES to refund me, although we were her customers for over 4 years or so. I can't believe that greed is the main operator here, over customer service, relationships, AND good reviews that she would otherwise have gotten. To this day, I haven't seen a penny back despite different text messages or emails to her. Bad service, hate to say, don't choose her.

We will only bring our doggie to Kathy here. She does a terrific job and our dog is happy.read more

I love taking my very nervous Cairn Terrier cross Angus to Kathy's to get his nails trimmed. It's…read morealways just an easy drop in (no appt needed) for $10. Cutting his nails myself has always been a stressful thing for both of us so when I found Kathy's just down the road I was thrilled. Everyone is always so pleasant and handle Angus with the utmost care and respect. It's never more than 5 minutes and we're out the door :)

This was my first visit to Funk N Fur, and was I ever impressed! The new owner has renovated all…read morethe way down to the concrete under the floors. It's well-organized and clean, with walk-in tubs where you can even wash your own pooch, if you would like. Brianne took care of our little fluffball, giving us exactly what we wanted as a cut, right down to the tightly trimmed feet. I'd like to avoid muddy spring paw prints. :) She also found some speargrass that we had missed, and took care of that, too. Whew! It looked painful. Our big dog is usually skittish, but she walked up into the tub calmly and I think she enjoyed the much faster wash in the custom bath. A quick blow-dry later and we were ready to go. It's a very nice shop with skilled groomers. I would feel comfortable leaving my dog there anytime, which is not a feeling I've had at every groomers I've been to. Five starts, and we'll definitely be back!

Wow, I'm surprised how awful the service has been. The first appt was ok: they had to reschedule…read moreas they confused my address with another area. Fine. Then they were late for the actual appt. Then they left brushes on the street (accidentally fell out of the van) so I cleaned them and emailed and called them to arrange to return them. Never heard back. The grooming itself was very good and I thought they were very pleasant, so although unorganized, I thought I'd try them again, perhaps it was just an off day. I kept their brushes all this time to give back to them. The second appt didn't happen: again, they had to reschedule which they shared via text (as they won't respond to a phone call) - so I re-booked on line and received a confirmation email. Then they texted in the am of the rescheduled appt to share they would be arriving later. Which I was okay with. Then 10 minutes after they said they'd be here, they sent a text that was partially legible sharing it was Friday afternoon, they had misplaced the address and to confirm my address again and they would reschedule the appointment. Then it gets worse! When I responded I was not pleased with the methods of communication and lack of notice, Corrine told me she texted me three hours earlier and I hadn't replied so she wasn't sure I still wanted the appt. I shared, one it's not a good way to communicate a major change via text and I didn't receive it to begin with. It's better to call a person and speak live when making a major change to an appt a few hours prior or at least an email asking for a confirmation in response. She then confirmed oh, oops, she sent the text 3 hours earlier however to another client, not to me. And it was Friday afternoon so we could reschedule. I shared I was disappointed and felt this was very unprofessional. She then went on to text me saying that she works so hard, and I was attacking her integrity. Seriously??? She never apologized for this poor communication and then she tried to turn the tables onto me, after I arranged my entire work day to be here waiting for them? And to return their brushes? Seriously? I'm a very positive person, and do not like confrontation and like to provide positive reviews on people, however they certainly offended me and wasted my time, she never even apologized! Unbelievable.

They are such kind and patient people. They're willing to work with my dog who is not an easy…read moreclient. So thankful and appreciative that they took the time to groom her and make her look great!

Hazel is excellent. Good work, good service.read more

Absolutely fantastic experience for our amazing Goldens! Lisa is AMAZING! She is incredibly…read morepersonable and grooms our Goldens to perfection! We have tried other groomers in the past but found Darci's Groom Room to be the very best! We highly recommend! Penny Roninson

What a wonderful place! We needed a place for three nights since our place in Victoria was not dog…read morefriendly. The setting is lovely and clean. The kennels are situated in a grove of trees which would be advantageous in the summer. Our Springers got a private kennel area consisting of 8'x10' indoor and an 8'x10' outdoor space. Twice a day they got an hour or more of exercise time in a large yard with the staff. The gal who helped us was sweet; the kind of person who loves their job. The prices were ~$20 less/day than we found in Victoria. I think it was about $40/day for both dogs at Puppy Love. The kennels are conveniently located on your way into town from Swartz Bay and we felt that the drive to pick them up was worth it even though we were heading out to Port Angeles. We would definitely recommend Puppy Love!!!!!

They have been grooming my Coton for 4 years now and they are wonderful! I am always happy with his…read morecut, and if I ever do have any concerns, they are quick to reply and offer help. Very friendly service!

My dog was in and out before I knew it! He was relaxed and his teeth were sparkling! I would…read moredefinitely recommend bringing your pet to Happy Tails.

I took in a twelve year-old poodle, whose teeth looked pretty good to me, but further back there…read morewas a lot of gum recession and a sign of infection on one side of his molars. Cheyanne conducted a thorough exam and recommended he be taken for veterinary care. She provided a clear explanation and a useful chart report for me to give to the vet. A productive consultation for less than fifty dollars....I am very pleased and have no hesitation in recommending Cheyanne's service. When his major invasive work is done, we'll set up semiannual visits with Happy Tails.

*WARNING!!!* Do NOT use this vet…read more My young daughter took her cat in to get spayed and was charged $740!!! And this is AFTER having paid $140 for a 5 minute (literally) consultation. This is far more than we have ever paid for any of our cats (or dogs). She was prepared for a vet bill of $400ish dollars. We told her how much it would be based on having had 8 cats go through it (at different vets)- one of which was last month a one of the best clinics in our area on the Lower Mainland. I looked up the recommended fee on the CVMA (Canadian Vet Association's) fee guide- and this price not even close to what is suggested. I then went on to randomly google vets in the area.... All of which charged far less. This was not an emergency procedure, and there were not any complications. I was sure that there was a mistake, and called for clarification, asking why it is so much higher, and the office just said "well I guess we are more money, but thats our price". They were cold and unapologetic while our 19 year old daughter is in tears. She was also charged for a microchip that no one discussed with her (ethical???). She was not given a quote for anything by the way. She was however sent a contract at 7am to approve the morning surgery, which she rushed to complete- only one signature was required. At no point did anyone explain or outline the cost or the addition of the microchip. The price breakdown that I eventually insisted on was given to my daughter. The breakdown charged a fee for the "spay" which seemed reasonable at $216. But then went on to charge extra for: anesthesia (is this an option), fluids, pain medications, and a collar (that she was not given). We encourage everyone to spay their cats (for all of the obvious reasons) but with it costing $900, I can see more people declining than going forward with it. :( Lets just hope that from here, our cat will heal well in case the vet decided not to use stitches because it "is an extra" or was not specifically requested. So brutal.

Dr. Rachlin is a good Dr. but she is never there anymore. So you get whoever is there. Since it…read morewent to the VCA model, I think it is too much like a clinic, albiet an expensive clinic. Lots of auxiliary staff, line ups to buy food, not enough seating. I regret to say I am going to find a vet that is NOT under the VCA model, where there is more consistency and they take a personal interest in you and your animal.