So happy to have found this grooming outfit. Originally working out of home. Been in Saanich for…read more3 years. We needed a new groomer for our mature (over 17 years' old) Cairn who has been used to having home grooming for some years. I was dreading the search...and Victoria has various grooming places, but they are heavily booked most without spaces. I found the perfect place. Booked an appointment. Dear Dog had a bout of bad health which meant she couldn't attend the pre-booked appointment. I just about gave them the right amount of cancellation notice. They were VERY patient with us and understanding. I re-booked a few weeks' later. She was looking pretty shaggy by then. But at least a lot healthier. Our groomer was the lovely Kaylyn. I knew, walking through the door, that this was a good place. Sweet pegs up behind check in with dogs' names being attended to and their leads. Some separate areas (at least one) for dogs older and less sociable. Ours was waiting there for us on pick up. It looked very clean, tidy and welcoming. We felt confident leaving Olive. Returning over 1.5 hours later. What a treat that was. We'd found our dog again! One of the best cuts I've seen for a very long time. She wasn't nervous or upset. It was easy to see that she was relieved to have a lot less hair and to be able to see better. Tail wagging operative! I've re-booked and we'll be back in 5 weeks. 100% recommended. Be patient about their getting back to you (ideally by text). They are a busy shop, but always get there, just may take a few days longer than you'd expect. Worth the wait imo.

Caslyn and Co. are amazing! Pets are pampered and calm in a clean home like environment.read more

They did a fantastic job giving my little guy a makeover. I was very happy with the results…read more Nice people and reasonable rates.

After struggling for years to find groomers who can cut my cairn properly and at reasonable rates I…read moregave Mucky Mutts a try. A year later I'm still using them. So far service is excellent and they always do a wonderful grooming job.

The worst grooming shop with unknowledgeable groomers who need more education and training. The…read moregroomers at this salon SHAVED a mini Aussie, which is a double coated breed. I am the breeder of the dog in question and her new owner called me in distress, telling me that they had shaved her. Any groomer with the slightest bit of knowledge knows that a double coated breed is NEVER shave unless it's very old or has a medical issue, making it hard for the dog to stand for a groom without discomfort. This dogs coat is likely ruined for ever and she will have skin problems, as well as not be able to properly regulate her temperature in hot and cold weather. She may even go bald in some area's or all over. This is a very sad state of affairs for this poor dog and her new owner. DO NOT take your double coated dog to this shop.

My corgi came in for a bath and brush out, and the results are fantastic! We've been to 4 other…read moregrooming salons in Vancouver and Victoria, and Loki usually came home half damp and shedding a ton of hair after the bath, but not after this bath at Paw Space! He came home completely dry, and when I brushed him, he didn't shed much at all. The staff is super friendly, and parking is easy breezy at the shopping plaza. We are so happy with the results, we will be bringing Loki here once a month from now on.

Both myself and my senior Maltese are currently going through some serious health issues. Paw Space…read morehas been unbelievably kind and accommodating. My dog is very attached to me and can make a groomer crazy but these folks were determined to make it comfortable for both her and myself. They obviously care a lot about their clients. Four and two legged. I cannot thank them enough.

Nori is very calm and the salon is quiet. She's very patient with anxious dogs. I'm grateful to…read morehave her for my difficult dog.

Excellent rates and a passionate groomer. She's very good with my hypersensitive dogs.read more

I had a relationship with this grooming lady, and she failed…read more We had had both our dogs groomed by her (fairly good grooming, though) BUT, in the end, it was her greed got the best of her business model. She demanded a $50 deposit without any return possibilities AT ALL. DON'T GIVE HER MONEY; she takes it. : ( I had no intention of "quitting" her services, but I moved, and according to what she said, when you move, or change groomers, she refunds this $50! Not so, due to unforeseeable circumstances (family matter), I needed cash fast to help out someone here on the Sunshine Coast where I live now, and she REFUSES to refund me, although we were her customers for over 4 years or so. I can't believe that greed is the main operator here, over customer service, relationships, AND good reviews that she would otherwise have gotten. To this day, I haven't seen a penny back despite different text messages or emails to her. Bad service, hate to say, don't choose her.

We couldn't be happier with Top Dog - we have the hairiest dog in the world and they always do a…read morewonderful job grooming him. Most importantly, he's an anxious boy and they always take care to be calm and gentle with him which is worth more to us than the excellent grooming! Always grateful for the great job and the respectful handling.

For seven years Top Dog was our go-to for regular nail trims and grooming for our two rescue…read moreYorkies. Trish, Darren, Nandi, JK and Tae-Oh are all wonderful and always took such great care of our boys before they crossed the rainbow bridge. Can't recommend Top Dog enough.

Perfect. Kitty does NOT like being groomed (or so we thought) and Leslie did a fantastic job of…read moreworking with her not against her, providing calm energy and a satellite space to work. I like it because my cat can get stressed out during car travel as well so the fact that she could just walk out the door of our house, be groomed, then come right back in was perfect for her I think. 10/10.

What a great service!!! My dog loves this "Spa on Wheels" treatment and always looks great after…read morehis bath and clip!!! Highly recommended!!

Not sure why I've just gotten a notification about Greg's reply to my negative review, but here is…read morean update.... Surprise, surprise, Greg P from Mr. Pets never acknowledged responsibility for his rude staff and hazardous shopping area that lead to my injury, pain and frustration, or offered any kind of help, empathy, or understanding. His suggestion to contact a lawyer myself was ridiculous, 3 different lawyers that I contacted told me that as well. Their legal opinions were all the same - the owner of Mr. PETS would likely make getting anything as difficult as possible. He never even gave me the information for his insurance company or any way to move forward. Due to the level of stress I was already experiencing trying to navigate life with one working arm and a toddler, I opted not to go that route. Since he refused to contact his insurance company himself as any decent business owner would do, or acknowledge the incident even happened, there was no information for the hospital and doctors besides my word. The doctor who read my ultra sounds and x-rays missed what was later called an obvious separation in my right shoulder. When the obvious injury was initially missed, I was told to use Tylenol/Advil until the pain went away. It took over a year to find a doctor who would listen and took another look at the original tests. He immediately prescribed me something to help and said that had I been able to push for the physio or surgery when the initial injury happened, I likely wouldn't be at risk of it happening again in the future. I have not returned to the store where I found the prices to be higher than others and the staff to be incredibly rude and poorly trained... Thankful for other options.

Staff don't know their product. Poor training I assume. Employees seem to think they work for the…read moremunicipality. 1 person working while 3 people watch them work. Lineup at the till but the leaners won't open another till. Don't waste your time trying to get service here. Go somewhere else!!!!