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    Dogwood Exchange

    5.0 (1 review)
    Open Open 24 hours

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    3 years ago

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    Bargain Beds

    Bargain Beds

    3.0(4 reviews)
    5.4 mi

    This place is despicable. After spending a ton of money here, they would not exchange a mattress…read moreeven though it was within the warranty. The manager David had said he would, at minimum, give us a discount on a new mattress and then withdrew his offer and referred us to Chris, the customer service representative at Bed Boss. (the bed brand) Dealing with Chris became an additional nightmare and his best suggestion was to prop up the 3 month old mattress with a piece of plywood. The following letter was written in response to the lack of customer support that I received from Bed Boss. Chris, A piece of plywood? Bring the mattress to you? Really? I've just spent a considerable amount of money on not only a new king size mattress, but also the headboard as well as a bunk bed and your solution is to buy a piece of plywood? It's not only disappointing that you appear to be selling an inferior product, but also have a lack of customer service and empathy, which should be more appropriately called "customer disservice". One reason, my wife and I chose to purchase a mattress from a retail outlet as opposed to a mail order mattress is that we would have expected to receive support after the sale. Apparently that is not the policy of the Bed Boss company. It's also quite interesting that you have no problem delivering and setting up the mattress, but seem to be unwilling or unable to send a representative to examine the mattress at my residence. You must really have some super human powers, to be able to evaluate a mattress by just viewing a few pictures. My guess however, is that you do not have these powers and that you are really just pretending to play the role of a customer service representative while allowing the company to stuff cash in it's bank account. Your claim of not receiving my initial emails is bogus, since I have the emails that I sent, which indicates your are either incompetent, or a liar. This brings me to your advice of bringing the mattress to you for an inspection. How am I supposed to bring you the mattress? It is KING SIZE MATTRESS! Should I fold it up and place it in the trunk of my car? Maybe I should rent a truck, and drive the 86 miles from Crossville Tennessee to Chattanooga? Yes, that would be a great idea. To throw good money after bad, just so you don't strain yourself providing customer service. My wife has not had a good night's sleep for months, due to the defects in this mattress. She wakes up every morning with back and hip pain from whatever defect is beneath the padding. This situation has prompted me to research Bed Boss on the internet. I wish I had done this before purchasing your product. Do you know why? Guess. The general consensus of reviews, is not only that other unsuspecting customers are having issues with defective mattresses, there are even reviews that have said that the customer service representative, Chris, is totally WORTHLESS! Imagine that? As I have stated, I wish I had found these reviews of Bed Boss and yourself, before I had spent a substantial amount of money at your Crossville location. You had better stash that money that you have scammed from customers that have purchased your garbage that is disguised as a premium mattress. Companies like yours don't stay in business in the long run. Mark

    We have bought several mattresses of different sizes and brands from this store and have been…read moresatisfied with each purchase. You can't beat the prices and you don't have to sacrifice quality. The staff has always been friendly and helpful. They don't follow you around, they give you your space to browse. If I could change anything, it would be better advertisement when they have sales. Other than that, I have been happy with this store.

    Tile Sensations - Frayed cord

    Tile Sensations

    3.0(4 reviews)
    57.2 mi

    We initially visited Tile Sensations and decided not to buy our tiles for our kitchen and…read morefireplace, as their delivery time was super long compared to other places. However, we did buy a copper finished light pendant from Natalie for $137.00. At time of purchase she opened the top of the box so we could confirm it was the pendant we had chosen. Before assembly, my husband opened the box and a unique little screw and loop was missing and the cord was frayed. We immediately called Natalie and she said we were a couple of days past purchase date. She would not swap it out or even give us a stored credit. She got me to send all sorts of pictures on March 8 and said she would research to see if the manufacturer would take it back and would call us back in a couple of days. So... never heard back from Natalie, so my husband spent a lot of time looking for the special screw and top loop and spent over $40 on parts to rewire the pendant. Thank goodness we did not spend thousands of $ on tile from them. I'm supposing if some tile were to break during shipment, they would not consider it their problem. Not a good way to run a business!

    We worked with Tile Sensations to create a look that I was having trouble finding anywhere. Their…read moredesigners worked with me to choose a combination of tiles, then they drew-up the pattern to give to my contractor, and everything went smoothly from there. We love the outcome, and the first thing anyone says when they see our screened porch is "Wow! I love what you did with the tile floor!" By the way, I did a lot of cost comparison, and Tile Sensations was the most reasonable by far.

    Photos
    Tile Sensations - Frayed cord

    Frayed cord

    Tile Sensations - Parts my husband had to buy

    Parts my husband had to buy

    Tile Sensations - Missing screw

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    Missing screw

    Dogwood Exchange - homedecor - Updated June 2026

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