A question for fellow shoppers at Dollar General -- what would you do in this situation? I ran into an interesting situation while visiting rural Hillsboro, Missouri. I'm originally from St. Petersburg, Florida, and it raised some questions about store policy and ID verification. Here's the situation: * I flew using my U.S. passport, so I didn't realize my driver's license had expired. * When I went to buy cigarettes, the store said the ID had to be scanned. * My license wouldn't scan because it was expired. * I offered my passport, but they said they couldn't accept it because it can't be scanned. It made me wonder how others would handle situations like this. Scenario 1 -- You're the traveler You've just arrived after a long trip. You go into a store to buy a beer, cigar, or cigarettes and show your passport, which is the only ID you have. The clerk says: "Sorry, we can't accept passports because they can't be scanned." What would you do? * Ask for a manager? * Call corporate while standing there? * Walk out and try another store? Scenario 2 -- You're the customer in line watching it happen A traveler explains they only have their passport. Would you: * Speak up and explain a passport is valid identification? * Offer to help by buying the item for them? * Or stay out of it? Scenario 3 -- Limited options The cigarette brand I smoke -- Eagle 20's Red 100's -- is something I've only ever seen sold at stores like Dollar General or Family Dollar. In rural areas, that might be the only place nearby that carries them. So sometimes "just go somewhere else" isn't really an option. Scenario 4 -- You're the cashier You recognize the passport as a legitimate federal ID. You know the system can allow the birthdate to be entered manually, and the ID can be shown to the security camera. What would you do? * Follow the strict scan-only rule and refuse the sale? * Manually enter the birth date after confirming the ID? * Call the manager for guidance? And what if your manager then tells you: "Corporate just called. We need to accept passports even if they can't be scanned." Would that change how you handle the situation? I'm genuinely curious how others see this. Policies are important, but sometimes real-life situations fall into gray areas. So what would you do in any of these scenarios? --- Final thought about this specific store I also want to be honest about the experience itself. One manager at this location showed the kind of professionalism and customer respect that represents what Dollar General says its customer service should be. She calmly listened, understood the situation, and explained how the passport could be manually entered in the system. I truly appreciated the respect and professionalism she showed. Unfortunately, that experience was very different from what happened with the assistant manager and 1 young clerk working today. The interaction felt dismissive and unnecessarily hostile -- including being told to leave the store and given the impression that returning might result in being trespassed or having the police called. Customers should never be told two completely different things by the same store. One employee says the passport is acceptable, another says it can never be used, while a manager explains it can be used but only in one specific circumstance. Policies should be clear, consistent, and applied with basic respect for customers. If a passport is acceptable identification in one moment, it shouldn't suddenly become unacceptable in the next. At the end of the day, this isn't about cigarettes. It's about training, consistency, and the basic principle that every customer deserves to be treated with respect. A dollar general off old rout 21 Hillsborough Missouri read more

Most unorganized dollar general I have ever seen! Used to be nice. Not sure what changed but you'd think they don't even have a manager right now. Worst I have ever been to. read more

The manager is extremely rude, I've noticed how she speaks rudely to people several times before... But, today it was directed at me. I'd rather drive to a different location then ever go back to this store, before today we shopped here multiple times a week. read more

This is nice store, its still new, but its your typical Dollar General Store, I think they are all starting to redo their stores to make them all look the same. Good supplies, well stocked, they have cashier whom was not so pleasant, like he was unhappy to be working there, also didnt seem like he could work the register. read more

Dollar General - a man and a woman standing in front of a dollar general store - Discount Store Near Me - Hillsboro, Missouri

It's a lot nicer than the pervious location on 21. It takes forever to check out, as there is usually no more than 2 employees and their stocking, or doing something else besides being by the cashier machine. The prices depends on what you buy, some are more expensive than at Walmart, but some are cheaper. If your kids want a toy, don't buy it from DG. It will either break, or not work properly as everything on DG especially toys are the cheap materials from China. read more