I was visiting for a few days and stopped into this grocery store. I am not from Tulsa, but no…read morecustomer--local or visiting--should ever be treated this way. People deserve better. December 31, around 9:30-9:35 p.m., I visited Reasor's at 2429 E. 15th St., Tulsa, OK 74104, and had one of the most upsetting and unprofessional retail experiences I have ever encountered. I went directly to the checkout counter, paid for my item, and completed my purchase like any other customer. Shortly after, I realized there was a transaction issue and calmly requested a refund so the transaction could be corrected. What should have been a routine customer-service matter quickly escalated into something completely inappropriate. Instead of assisting me, I was accused of stealing, without any verification or investigation. No one checked my receipt. No one reviewed the register. No attempt was made to confirm whether I had, in fact, paid for the item. The accusation came from the security guard, but what was most concerning was the lack of leadership that followed. The manager failed to step in, failed to question the accusation, and failed to independently review the facts. Management allowed a serious claim to stand without evidence and did nothing to de-escalate the situation or protect a paying customer. This was not only unprofessional--it was humiliating. As a business owner myself, I understand that mistakes happen, but accusing a customer of theft without proof is never acceptable. Customer service should be based on facts, fairness, and respect. None of those standards was upheld during this interaction. The entire experience was degrading, unnecessary, and avoidable. I left feeling disrespected and wrongfully treated. I will not return to this location and cannot recommend it to others unless Reasor's makes great improvements in staff training, management accountability, and how customer disputes are handled. And I hadn't received an apology from the Manager. Hopefully, this gets his attention.

I hate writing bad reviews. . . Reading my review from 2023…read morewould make me feel bad but 1) there were so many other 1* reviews and 2) my review was completely accurate & remembering that experience made me angry all over again. So to my visit a few days ago: I was majorly impressed. This store, even the PARKING LOT, has been completely renovated. Beautiful wide plank flooring. So many products. Everything on my shopping list was readily available. I don't think diapers, for instance, should be in the middle of "food". 4* for the product placement. Aisles seem nonsensical. To address comments from others in their reviews, regarding the *current* atmosphere. . . .yes, Walmart is often cheaper. And being the HUGE company they are, they have access to a nonstop variety of resources, so sometimes they'll have products more available. But in acquiring those lower prices, consider the possibility of lower quality (produce). Personnel is something business have to deal with. Managers need to keep in mind you can always go elsewhere. And, Ryan (see his review), who was abused by an employee this year! should have gone straight to the manager. The complaints on prices/coupons/ads, etc. It's maddening, and appears to be structured against the consumer. LOL. My recommendation is have a plan and know the rules. Sorry, it may be a little time consuming but it gets easier through repetition. And know (this reality makes utterly no sense to me) the "sales" vary from store to store. This was pointed out to me at the 15th St store a few years back. I was looking for a particular awesome sale item, like 10 limes for $1. A manager came to the disagreement, looked at the ad, and said, "That's only at the store out on 21st". Who knew? That's why you have to choose *your* store online. (If this has changed, I'm unaware). Another tip: shop as soon as possible when ads change, I thought. They run out of product FAST. Hubby took our shopping list on a Wednesday when ads are new. He got absolutely nothing that was advertised. They told him a shipment would be in the next day. I went on Friday and got it all. So I say shop early and still feel validity in that. Hope my experience helps somewhat.

I love shopping at Winco. It's an employee owned grocery store chain that has a huge selection of…read morebulk bin foods- beans, rice, spices, candy, coffee. I come here specifically for the bulk bin items. You can stock up at a great price or only purchase a teeny amount of spices for a specific recipe. The only downside is that you can't pay with a credit card. So plan to bring your debit card or cash.

Winco food don't deserve any stars they cheating customers on weigh stuff they added one pound on…read moreone item and half pound on another item five minutes after i checked my receipt went back and spoke to the manager that i weighed the stuff inside next to sell by the pound stuff on their scales so i dont want this i want to return the stuff they said we dont return perishable items i got screwed be care full the store is foothill blvd fontana I will be reporting them to the better business bureau

Amazing staff. They dont always have something you want but are always willing to order it. Just…read morefor you.

The staff is almost always very friendly and kind especially if you are in a position of need…read morephysically like I have been and benefitted from their kindness with accessing items I needed. Tasty ready to go meals including fresh made sushi. The meat department is always helpful with in stock items or are kind enough to share when they may get re-supplied. Sadly, the store does not listen to nor care about food quality and safety for vegetables. For some unbeknownst reason they feel the need to drape the dirty rugs over the sack potatoes while they mop the floor before closing. Brought it to their attention but they clearly ignored that and continue to do it anyway. It's okay because the majority of the time their potatoes are already rotten and sprouting before you even buy them. Maybe all the added dirt and chemicals from the floor. Overall a great store for being in a food desert otherwise. Just can't rank higher for sheer disregard for cleanliness of exposed food products.

What the heck did they do to this place. Really sucks. Everything moved. Can't find anything…read more Prices seem to change AS YOU ARE LOOKING AT THEM on the electronic tabs. Ralf's beef jerky price 2 years ago: &30 for 16 oz. 6 months ago: 30 for 12 oz. Today: 39 for 12 oz. Stinks.

My wife and I are both disabled. We signed up for Walmart+ delivery. We use the Sand Springs, OK…read morestore. Out of 5 attempts now our delivery has only gone right once. Two of the times it didn't show up at all and we had to request a refund. a third time we only got half of the order. They simply did not deliver any of our dairy items and we had to request a refund on all of them. When calling the store and talking to the delivery dept they couldn't tell us anything useful and just said ask for a refund. Refunds are not helpful... receiving the groceries you order are helpful. No one at the store seems to care. Do not use the Walmart + Delivery in sand Springs you will never get your food and waste a ton of time filing for refunds and reordering.

I'm glad that the northside has a nice grocery store now, but the prices don't match the economics…read moreof the area. I don't come up this way often, unless I am visiting my fiancé at school. Sometimes I will run in here to do some grocery shopping, and then I always get frustrated because the prices are way higher than at other grocery stores. It does stay very clean. They have a pretty good produce and a solid meat selection. Staff is pretty decent. They participate in the double up program for folks on food stamps, so that is definitely nice for those who can use it, but it does not compensate for the higher prices.

The produce is always fresh. There are all types of fresh cuts of meats. The employees are…read moreknowledgeable, helpful and professional!

First time trying this shop after a friend recommended…read more Huge selection of items and quick check outs with polite and friendly staff. Wish they had on in Japan. They do have seasonal decorations and some hard to find products. Looking forward to stopping in here again

The only thing I wished was for TJ is to be closer to Muskogee!! Looks like Broken Arrow is getting…read moreone soon. I have had nothing but plenty of memories which were all good experiences. The store is usually packed. The parking lot is small. But the friendly staff and well stocked store make up for the small things. This is the store where I like to stock up on the fresh flowers of course. I do recommend a shopping experience, if you don't mind the crowds sometimes. The shoppers are also friendly too!

It's kinda messy and the food is out of date so kinda wild. Not the best but not the worst ya knowread more

Recently shopped here. Several food items expired ie..meat was gray & spoiled. Box wine was expired…read moreand rancid . Inventory stock was also extremely low.

My wife blew a tire going through Sand Springs. I directed her to Walmart for a replacement tire…read more The employee refused to sell her one tire, saying they all needed to be replaced because of tread depth. They had 1/2 life left. I have them rotated every oil change and they are 80 thousand mile tires with 40 thousand miles on them. He tried to sell her 4 new tires for 400.00+ dollars when she only needed one tire. She called me and as I was cussing and telling her that Walmart was upselling & taking advantage of her being a woman, the employee was apologizing and saying it wasn't him. Its Walmart policy. A competitor sold us one tire. This is why I hate Walmart. Avoid like the plague.

I don't hate very many things in life but I'm starting to have a serious hate towards Walmart and…read morehow it's pushing the self checkout on its customers now. I've asked the checkout people and they always say the same thing ( they don't know why either ) it's just sad. What ever happened to the bedrock this giant was built on my Sam Walton. Customer service above everything else has done straight out the window

Huge shoutout to Whole Foods Market for recognizing a…read moresituation and doing the right thing. 91st and Yale location My daughter went to buy some ice cream and accidentally entered the wrong PIN on her card, which caused the transaction to decline. Instead of embarrassing a little girl at checkout, the employee recognized what was happening and kindly pushed the transaction through. I saw the incorrect PIN notification on my phone, immediately tried calling my daughter, and we both went back to settle the payment. That small act of kindness and understanding meant a lot. It's refreshing to see people use good judgment, compassion, and common sense in moments like that. Thank you to the team for handling the situation with such grace.

arrived for a grocery pick up order this evening, all of the pick up spots were full, so I chose…read morethe option for not in a designated spot, put my hazard lights on as the app says to do, and ended up waiting over 30 minutes for my food after it said it was ready at 7:15 PM this evening. It was absolutely ridiculous service the lady told me after the spots cleared and she had served other customers that I had to pull into the spot which was not correct and I had to go into the store to even get the order in the first place, absolutely ridiculous service