Called to end service at an apartment and a home and start service at a new rental June 2024 and…read morethey only transferred service and never stopped apartment or home. Few months after initial call I called and again requested end service at apartment and home, and they ended service at home but I later found out not at the apartment. After my call in June 2024, I start to get two emails each month: one stating it was a new bill for the apartment and that the amount due is "0.00", the other saying the recurring payment is "Aborted" and "has been stopped" for the apartment account. In April 2025 I changed the automatic payment for my bill (for the new rental) and then realized that they were still billing me for the apartment I hadn't lived in for 9 months because I was now getting automated withdrawals from two checking accounts. I called City of Richmond and they said they had no record of me asking at my last two calls (which were documented) that I needed to cancel service at the apartment (which was one of main reasons I called them twice before). City of Richmond further ignored the fact that I've been getting monthly emails from them since July 2024 about the apartment account stating that 0.00 was being billed and that my auto payment was being aborted. They told me they would not reimburse me anything (blaming me for not canceling service even though called them twice to do so) and said to ask the apartment complex to see if they will cover the inappropriate billing statements since my lease ended (August 2024). This is an absurd request since this was City of Richmond's issue all along and an apartment company is not going to pay me for the erroneously charged utility bills. If you look at all the reviews posted it is clear I'm not along in being screwed by City of Richmond Utilities. Sucks there is nowhere to go for help and no other utility company to choose from. Probably why they are so bad as there is nothing the average consumer can do to challenge their horrible customer service.

You can say I happen to be the luckiest, I was. I had a long line of issues with my account and a…read morelot of confusion between the previous resident, the owner and the current. Ms. Alexis was able to resolve all of the issues and make my day. She was amazingly patient, understood all issues, and fixed them all in one call. It did not take too long to reach her, under a minute. Thank you very much, Ms. Alexis. You are the best. Have a blessed day.

Absolutely useless…read more Their website says you can schedule deliveries around your life. And yet I received a delivery on a day when I explicitly stated I could not be there because I would be at the hospital. The website says they'll do a leak test and ensure all of your appliances are hooked up correctly. The rep on the phone is Sure they wouldn't deliver without doing the leak test... But they didn't check my appliances, because they were in my house. Which was locked Because I was at the hospital and not at home. So nothing works. And no one is calling me back. And no one is fixing a thing. Guarantee I get a bill for it though.

Dealing with Amerigas is agony. They do not follow through on what is agreed upon. It takes 4 days…read moreand hours on hold to get in touch with anyone in billing and then all they do is argue even when they are at fault. Most money grabbing company I have ever dealt with! I am now using Virginia Propane and have excellent service and the people are nice! STAY AWAY FROM AMERIGAS!!!

I purchased a magnifying lamp from this company, probably 30 years ago. It has been a jewel, but…read morerecently stopped working. I figured it was the bulb which had never been replaced. It wasn't so I called Graybar to ask for repair recommendations. A lovely voice named Charlotte offered to research the product and get back to me. THAT IS CUSTOMER SERVICE!

These guys are fantastic. I have used them three times and still am very impressed. One time was to…read moretrim some trees when I installed solar. Another two times were to remove large rotted trees before they fell on my house. Donavan and team are honest, hardworking, and go out of their way to provide great service at a reasonable cost.

I recently had a huge tree fall down in my yard and I was panicking because it involved a power…read moreline. From the moment I contacted this company they put my mind at ease. I was very impressed with their professionalism and they did a fabulous job! I would highly recommend them to anyone!

These guys were recommended to me by a neighbor, and I'm so glad they were, because start-to-finish…read morethis is a pro outfit. Quick response, punctual, reasonable rates and quality work replumbing and installing new fixtures in our kitchen. Scott did an excellent job and was very helpful and knowledgeable. Thank you!

I have never experienced such an unprofessional organization. They are unethical and liars. The…read morework they performed was adequate but they quoted one job and then billed me exorbitant fees for two jobs that were not authorized. And then had the audacity to lie about it. They went further to say they needed to charge those fees because they "are not profitable and have to raise rates." Not surprising, but you cannot charge for work that was not quoted or authorized.