I hadn't ordered from here in a couple of years... so I thought I'd give them another chance since they moved to their new building, hopefully with all new equipment. I ordered online for delivery, left a good tip and rounded up the total to benefit St. Jude's.
I had set the delivery time for 6:30, as the app asked for a time... and asked for text updates. I asked for contactless delivery as well, with instructions to ring my doorbell and place the order on the doormat. The 6:30 delivery time comes and goes, but at 6:42 I get a text that "my driver James is on his way" with subsequent texts that "he's in the neighborhood" and "he's arrived" up to the point he sets off my Ring™ video doorbell. I see him place the order on the doormat, get the envelope off the door I had placed there with an additional $5 tip as the weather is just yucky, and bang on my door like the SWAT team was coming in instead of following the instructions to *RING DOORBELL* given when I placed the order. (I have a large and ornate sign under the doorbell stating orders are to be placed on the patio, and that the door and patio have wide angle cameras... meant for "regular" deliveries) I doubt from the *not happy* look on his face as he approached my door he didn't care one way or another, as his day must not have been a good one. I hope two tips instead of one helps a little bit...
Anyway... I had ordered a Philly cheese steak, no mushrooms, and one of those bread twists with a dip. Got the garlic twists with the cheesy marinara... and wish I hadn't. The bread twists were the ONLY good thing out of the whole order.
Let's start with the sandwich. I wish I had taken a pic of the awful thing before I performed "surgery" on it... as it was overcooked, and the first thing that came to mind was that ancient commercial where that funny old woman hollered "WHERE'S THE BEEF?!?" as there literally was so little steak on it I was stunned. Cheese was there. Bell pepper was there (that was tasty... about all I COULD taste) in a decent amount, and I deleted the mushrooms as I'm allergic, so I put a bunch of Heinz ketchup to cover the burned parts I couldn't remove. I cut off all the hard as rock bun parts... that was almost 1/3 if not more of the sandwich. Tried to eat the remaining part, and managed about 2/3 of that... but the cheese was gummy. Just. Couldn't. Could. NOT.
The dip? Sounded good... but wasn't. I stirred it up for the second pic to show y'all. I'm not sure how to describe the taste. I'm part Italian, and if that's marinara under that cheese, I don't know who designated that. Maybe it's the cheese mixed in it. It's just a mess. A bland, blah, mess that does nothing to enhance the one redeeming thing out of this order... the garlic bread twists. Those things were GOOD. (LOL...Still tasting those rascals! But not in a bad way. At least I had a garlic dip from a competitor to use... it saved the day as I was out of MY marinara).
I really don't like to give negative reviews, but if I have to, I have to. Unfortunately this is one of those times. I know I could file a "claim" or whatever they do, but since I don't plan on eating there again (this was my farewell to carbs, and what a one it was!) there's no point. At least James the delivery guy got a good tip, and I didn't consume as many carbs as I could have. It seems every time I have ordered from this place it's gone wrong. I'm glad other people don't have that problem... I know many who do, and some who don't. For me it's a definite NOPE. read more