Great guys, very experienced. Came up with a solution to make the insert fit into my fireplace. It…read morewas a bit tricky, but they figured out a way.

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I was very happy with how prompt I was taken care of When my furnace stopped working and the house…read morewas too cold to stay in. Dillon, the technician that came was very pleasant, very polite and listened to my concerns! He fixes everything that needs to be fixed. Very fair with all the business dealings I have had with Dillon and Haven Home! I would recommend for sure!

We are very happy with the maintenance service we received from your technician, Isaac. Not only…read morewas he prompt and courteous, he gave us some excellent advice on setting threshold temperatures that should reduce our electricity bill regarding our heat pump. The service from your company has always been outstanding.

Got a great AC deal via Costco. Sales guy Darren was thorough but not pushy. He was a former…read moretechnician/installer, so he knows the whole business. He is an honest guy. Installation guys were great in walkaround the house to determine where to install the AC, and very knowledgeable about local bylaw of property line (side note: Reliance walkaround would have led to AC being installed in less than 4ft from property line which is in violation of bylaw). Installation guys answered all my questions about procedures/parts installed inside the house and furnace. Get the service plan- worth it, and its not expensive at all. Its peace of mind should that day come in the middle of winter and your furnace goes haywire. Service guys Dan and Rob are responsible, knowledge, clean and respectful. They are thorough about the service work and seem to like what they do. Staff at the office are polite and professional. I trust this business. NOTE: Reliance would have put a lien against the house when financing. They are not up front about this- while its in the fine print, a friend told me.

While my experience with Enercare technicians was fine, my experience with the billing and account…read moremanagement was terrible. We canceled our maintenance plan in plenty of time but were charged for the entire month. They are expensive and definitely not worth the almost $700 a year for the msintenance plan. Try another maintenence company.

A late review for 2019 work, as we just found our notes on this…read more Our 3x toilets had been backing up for several months despite our efforts to plunge and auger them. We called and scheduled Ubdegrove a week or so later. The plumber spent under 15 min from arrival to departure (verified/timed by security cameras) and said there was nothing wrong. That costed around $120. The next day the toilets were still slow. Called them back again, and they promised to come out a few days later. My wife took the day off work, and they never showed. Other calls to them resulted in appointments several weeks out, demands for more money (it is a new appointment), etc. With toilets still backing up, we decided to call the city assuming it was their side of the line. The city used a borescope and (verified by the photos/distance log) proved the problem was a large clog on our side of the line. After more money to have the city clean it out (already on site with the sewers exposed, and not expecting much from Ubdegrove at this point), the toilets worked great. Initially Ubdegrove said they would refund the money, but over the next several weeks, all we received was run-around and denials. Ultimately we moved away from Kingston without any refund. Be very careful if you hire these guys. While I expect most of their work may be good, in our case, they were poor performers at both the tradesmen and office level.

Needed a new pump on the tank in the house. Maybe it's a little job for plumbers, but if you're on…read morea well you don't like things to break down. I made an appointment. He arrived at the appointed time. He went to work and was done a little over an hr. Sorry, I don't know his name. But I am happy to have a quieter pump now. And the peace of mind I am good for a few more yrs.

I debated on whether or not to respond to this business owner. Some of his statements are…read morecompletely false. I had absolutely no idea our unit wasn't purchased from his business, but on the "marketplace". I don't know what that is. I never once went to his home and picked up the unit. I signed a contract, we had a date for the install, he came on the date - bringing the unit with him, and installed it. We shut it down for the winter and when we started it back up the following spring, it would only blow out warm air. Jim did come down to our home in June of that year with a temporary fix. He had to order a part , said it would be in quickly, and would be back to fix it. We never heard back so I messaged him several times. I was told he was working on a huge job and couldn't get to it just then. I waited a while and messaged him again. I was then told his family had suffered the devastating effects from the hurricane last year and he was helping them. I still have the messages I replied to him with stating my concern for them and to take care of his family. This spring rolls along and I messaged and called him with no reply. It wasn't until I placed this negative review on yelp that he finally came and fixed it. At no cost. Of course it's at no cost. He told us last year it was covered under warranty. Would not recommend.

Our central air quit last fall, so I found A-1 on the computer and their technician/owner (Jim…read moreFairbanks) ask me a few questions, and then came out the next day and had already figured it what was wrong and had the part on hand, fixed it in a matter of a few minutes, turned the central air on and it worked great,