I was looking for basic carpet in my basement and a quick time frame. Victor came to give me an…read moreestimate within 30 minutes of my call and my install was done the next day! I was super pleased. The price was good and I ended up with a better quality carpet than what was offered by Home Depot for a much higher price and much longer wait time. Victor kept in good communication with me along the way. My service was fantastic!

I work as a personal assistant, my boss requested for her basement to have carpet installed & reach…read moreout to Victor. Once I called, Victor responded immediately with details of project needed to be completed. His pricing was extraordinary compared to most well know companies. They've completed the project within the same week as well which was even more outstanding going above and beyond.

Amazing customer service from the minute we walked into the showroom until the completion of our…read morekitchen floor. They made sure we were completely satisfied with our floor. Highly recommend.

Costumer service in all departments is excellent. The quality of work is excellent too. The staff…read moreis kind and caring meeting your needs before and during the project. The staff is very reassuring that whatever the issue they will make it right. I am highly recommending them. You will not be disappointed.

Carmen took care of me and my family's carpet needs. His staff is hard working and they were in…read moreand out in a flash, but the work they did was top notch. We had 2 children's rooms done with carpet and it came out great, even where it butts up against our wooded floors in the hallway. Thanks Carmen.

Ken has been doing floors for me for the past 15 years. He…read moreprovides professional service and quality in all the work he does, that is why I have been using him for the past 15 years. Marc Apple - Apple Construction

Great customer service and very professional in everyway and matter. Very knowledgeable as well.read more

We had our floor redone after having the original floor done by Empire Flooring. With Empire the…read morefloor was replaced 4 times and still wasn't done correctly. To where they would not return our calls and fix the issues. Refloor came in ripped up the old floor and removed old flooring under that which should have been done by Empire. Yes Refloor is a little more. But there flooring is better quality and the work is done right the 1st time. When comes to cleaning the floor cleans so much easier and looks amazing.

Paid $10k for LVP in our home…read more Dishonesty - Zach Rose, salesperson, repeatedly emphasized that the people who install the floors are employees of Refloor. This was very valuable to us. See below for a description of the third party contractors Refloor hired to install our floors. Unprofessional - when the installers showed up, they were NOT employees of Refloor. It was a team of 3 people, led by Mike Matty who has his own company and is an independent contractor who brought workers with him. Day1 we walked into our home after they had been working in it and all we could smell is cigarettes. They also left front door wide open. Idk if they actually smoked in the house, but there were burned out cigarette butts in the kitchen. Upon the conclusion of the job the installers asked that I contacted them directly if there are any issues rather than going through Refloor. That raises ethical concerns obvi. Disrespectful - we were repeatedly told it was a 4-day job starting Tue and ending Fri. At the end of day2 the third party contractors told us they would be done on day 3. Good news right? Wrong, it became clear that they were simply rushing to get the job done and while I have no evidence to support my suspicions, I do think they were trying to get Friday off bc it was Memorial Day wknd. On Thur at 2 the installer called me and told me they'd be done by 430, so I left work early at 3pm so I would be there by 4pm. When I arrived they were far from finished and my partner also made a special 60-min trip to join me for the walkthru. We waited 2 hours then decided enough is enough and they need to come back the following day. The installers didnt like it, but at this it was 7pm and we lived 30 minutes away and had work to do at home. Installers apparently stayed at the home until 9pm rather than coming back to finish on Friday as scheduled. My partner and I were both working over 60 hours a week & they wasted 4hrs of both our time. Poor installation quality - floor is bubbling in 7 different places. They told me to wait 21days and see if anything changes. It only got worse over the following month so they sent out same installer to fix it. 1 of the 7 issues was due to water leak under bathroom floor - NOT the fault of the installers. But, they did "fix" the floor in one of the rooms & didn't put the trim back correctly. As Other 5 areas with issues - in all areas the floor is bubbling and in 1 area the planks are separating. Installer told me it's impossible to fix them, that's just how LVP is, and even mentioned that his last job was installed terribly and he doesn't care. We were never offered the option of paying extra to have our concrete leveled either, we were simply told that he couldn't do it. Zach Rose had told us we'd have the option of paying extra to have concrete leveled. They also damaged our trim upstairs. Customer service - anytime I called the company I was transferred/passed around exactly 3 different people, explained my question or issue three different times, and rarely found a resolution. I had to pick up quarter rounds from their warehouse and called 3 separate times to confirm that 2-3pm on a Tue would work. Each time that i called, i had to discuss this with three different people as i got transferred around (see above). When we arrived they were closed and the 2-hour drive was a complete waste of time. Slap in the face - I had discussions with David, Customer Service Manager. He followed his script, admitted the failures, and offered us a 2% discount. So now we have flooring that appears to have been installed by Helen Keller and we feel that the company spat in our face (figuratively) after putting their cigarettes out in our kitchen (literally). Edit: I've spoken with multiple unbiased 3rd parties who confirmed that my floors were installed poorly and that the concrete likely could've been fixed for a few hundred dollars. One of the individuals who inspected my floors also told me that Refloor is known in the industry for ethical practices and for paying people to leave five star reviews.

Great carpet! Awesome installers. Expert assistance picking flooring and carpet for our home. If…read moreyou're looking for new flooring visit Pucher's. They're great to work with!

Pucher's Design Center performs before and after the sale…read more Months of searching for new carpeting at stores throughout the Cleveland suburbs taught us most of what we did not like for one reason or another. By the time we remembered that Pucher's was right in our town we were ready to give up. We are so very glad we went to "just one more store." Pucher's had many of the same carpet samples we had rejected elsewhere, but it also had others we had not seen. It also had Claudia, who provided a higher level of customer service, including a great capacity for listening to and understanding our pain points and offering suggestions. Her visit to our home to see the existing palette, review the paint color changes we were about to make, and to better understand our life style, was refreshing, and a very helpful game-changer. With her help we selected 1,638 square feet of carpet that hit all our important points and bought it at a competitive price. The Pucher's Carpet Installation Team was described to us as simply being the best. An easy claim but hard to believe without prior experience, so we were both skeptical and hopeful when installation day arrived. Carpet installers Tom and Dave were outstanding in every way. The installation plan was built to meet our needs for moving furniture; coordinating with our pool table experts to disassemble and reassemble our pool table on site; and maximize our comfort during the four days allocated for this installation. Tom and Dave were conspicuous experts in the use of carpet, padding, tools, skill, generosity and humor. We were amazed at the quality and speed of their transformation of our floors. Through it all they answered our sometimes-foolish questions with thoughtful answers that educated us as well as making us smile. We give Pucher's 5-stars for helping us make the best carpet selection for our needs, plus another 5-stars for having the Tom and Dave carpet installation team, whom they accurately described as "the best." Thank you, Pucher's-owner Ari Schabo, for setting such a high standard for customer care and service. It exceeded our expectations in every way. We can honestly recommend Poucher's without reservation and invite them to give prospective customers our phone number, or to bring them to our home to see the quality of their work first-hand. Respectfully, Robert and Darlene Schaefer

Fantastic experience. Jerry was our salesman and was awesome. Made us feel very comfortable, wasn't…read morepushy at all. But there when you needed him. Felt like a family member selling to us. My kind of salesman. Very knowledgeable. And the install was great. We've bought from Empire twice and this was a whole new, better experience. So professional. Love our carpet.

I think for this review I will let the pictures do the talking…read more The only thing I can add is great customer service and it was a non painful experience.

I went in expecting to get a remnant, but for the same price left with new 2 foot squares I can…read moreeasily trim without handling the entire area's heavy carpet and cutting it around objects. I used adhesive on concrete, but it isn't always needed. Wonderful, helpful people here.

Location Carpet & Flooring on Euclid Ave. installed luxury vinyl plank flooring in a bedroom,…read morecloset, hall and linen closet, about 6 months ago. Preparation included tearing out ancient carpet and padding and fixing squeaks. I love it, it looks great and they did a great job. They answered the phone when I called, showed up on time, were nice to deal with and charged a fair price.