Today (Thursday 8-15-24) around 3pm they came to my home in Rocky River, Ohio. Window Universe went…read moreABOVE and BEYOND. They fixed both a door and a window. Window Universe will be my first choice for windows. It turns out that they did not install the window that was broke, but they fixed it anyway.

ll start off with this. No gimmicks. FOREVER WARRANTEE. (yea…read morereally) No "Time share" sales tactics. No telling me "My wife had to be there for the initial visit" (That is also a timeshare selling tactic) No Special "back to school pricing" gimmicks. No buy one get one free. No LYING and saying the competition makes inferior windows (Then when you see what Window universe does it is actually better than the other company) I got 18 quotes for work on my house 5 window quotes. so I am tired and cranky. I didnt call Window Universe intially. (my mistake) I had one company (Who I wont review) that was all the way up to getting a downpayment from me. They seemed good initially but I had to fire them when they didnt show up (it was a fourth offence) Too bad. Well I called Window Universe they came out fast. The quoting process was fast. The person (lance) who came out was very personable. Now I didnt realize this but their quote was 1500 less than the other guy I fired. Also Lance is a dialed in person. He called Provia on my door and he told me that the door I was getting was not compatible so we had to switch. The previous guy was going to give me that door with the side lights. (Was it going to even work??) yeah so there was that. The appointment took minutes. We also talked about basement glass block windows. Their prices. Right on the sheet AND they were really good about 1/2 what I expected to pay. So I am going to do that too before the winter. Anyhow when all was said and done Window Universe was less than the guy I almost used and Lance double checked he got the proper sized windows and sidelights. Great experience and I still have 3+ weeks before the windows show up. Ill come back and add some pictures after it is done. I know it is going to be great.

I cannot give this business a positive review as I insist on RELIABILITY. The first day I called,…read morethere was no return call. The second day there was a return call late in the day from a female (mother?) stating that her son would come over to review the situation late Friday afternoon or Saturday. I cannot work with or recommend anyone who is undependable and have found someone else who can provide a dependable business experience. I will be calling the business who gave me the referral and let them know that it is risky to recommend anyone to their business. Evidently from other Yelp reviews customers either had positive experience or ones like mine with no reliability. This is disappointing as it is a locally owned business that offers numerous service if you can get them to follow through. I don't have the patience in spite of how kind the female was initially on the phone. If someone is not reliable, I don't want to waste my time with them and would caution others.

I cannot in good faith give this place a good review. After a phone exchange they asked me to email…read moremy inspection report. They never called me back, I sent them multiple emails and called multiple times. I always got voicemail and I never heard from them again. I liked their name and that they are locally owned. It's a shame. EDIT: The company finally reached out to me to respond to my REVIEW and not any of the work I needed done when I originally reached out to them (that was in early May). The email was hostile and unprofessional, sent at 11:48pm. Had the company reached out to me in a courteous or professional manner, and explained to me what had happened, then I would consider removing or changing my review. While I am sorry to hear about the passing of a family member/team member, it is not an excuse to wish bad karma on someone simply for leaving an honest review. As mentioned in my original review, while we never had SERVICES performed by this company, we still interacted with them on a professional basis. Customer service is apart of business just as much as services are. There is no reason to reach out to someone who left an honest review of their customer service and tell them, "I am so happy we did not continue on to consider you as a client.".

When went it to discuss new carpet at Westlake had just bought new home and based on commercial…read moreover the years thought would be someone wanted to buy from. Not much time spent with us but took 4 samples. We were told someone would call to set up measurement after a week no one touched base so we called they said oh we wrote down number wrong. Strange as they had repeated back and had email. No email. After finally came the guy that took measurement said office would call next day after almost a full other week we had to call and it was evident hesitated and then said oh just came in I will call you later. He did and price was fair. However at that point it left that feel how would install be handled. We decided at that point to call another place they were not cheaper but they from start handled things the way customer service should be.

From the moment we walked in the store...to when our installer left...the experience was perfect…read more Price was reasonable, installation was flawless. The installer even called back to follow up. I am over the moon...happy with Calvetta brothers...and don't forget their sister...Casey. It should be Calvetta Brothers and Sister...but who am I.

Norm is very responsive and fairly priced. His painter did a wonderful job in our house. He also…read moreperformed some other handyman services in our house, which came out beautiful. Highly recommend.

I'm a remote investor who hired Norm to do some interior wall patching and painting in a duplex…read moreafter tenants moved out. We were getting the property ready to list for sale. When my realtor saw the work Norm and his crew did in the two units, she gushed praises for how good Norm made our property look. She even cussed a bit, and she doesn't normally swear. Here's a direct quote from the text she sent me, "IT LOOKS SOOOOOO GOOOOD!!!!" Norm checked all of the boxes you want a contractor to check. High quality workmanship. Check. Reasonable on price. Check. Work completed in a timely manner. Check. Communicated well, often, and clearly. Check. I can't recommend this guy enough. If you want your place painted by a guy who will make it look SOOOOOO GOOOOD, then I think you need to hire Norm.

Great company, great people got the work done quickly and always puts forward the extra effort.read more

We wish we could leave more than 5 stars. We have used Wiler Fence Company on two projects and…read moreboth have been amazing experiences. The first was a full wood fence installation. We reached out to Wiler Fence and Nate, the owner responsed quickly providing a great solution to our project on a large slope with a competive quote. They completed the work, cleaned up everything, emailed us pictures, and sent an invoice. Talk about easy. This could not have gone smoother and we were very pleased with the results. The second was a repair on another project. This fence was already in place and one that was not installed by Wiler Fence Company. We had a leaning fence. Nate provided a quote over the phone, explaining what might need to be done. When the work was done, we called Nate to ask why we did not get an invoice even though he completed the work. Nate explained he was able to repair it without the need to replace any of the posts and there would be no charge. Wow! Needless to say, we will be recommending Wiler Fence Company to everyone we know and will using them on any future new fence installation. In summary, compeitive pricing, great work, easy to busines with and first class customer service!

Very happy with Crossworld. Called them for some emergency service when my 20 year old awning…read morelocked up, and they came out that very day. Was pleased enough with their service to visit the store and order a new awning. Stan even dropped some additional fabric books out at our house. The new awning arrived on schedule and was installed in a couple of house... the installers did a nice job cleaning up before leaving. Glad to recommend Crossworld.

Crossworld installed two beautiful awnings for us. One was a huge motorized awning to protect our…read moredeck from the sun. The work was completed in a timely, professional fashion. We would definitely use this company again should the need arise. Highly recommended.

Have recommended Tom to my neighbor and they also did their fathers roof. Very honest and extremely…read morehelpful!

My wife noticed a leak from our roof that was already pushing 30 years old, so we called out some…read morecompanies to take a look and get some estimates on the work. Joe came out, took a look what was going on, and gave me an estimate that was identical in scope but half the price of another estimate we received so we opted to go with Eames and Sons. Joe was fantastic to work with and kept me up-to-date on scheduling of the entire process, from dropping off a trailer for the old roofing materials, dropping off the new materials, the actual day of work, etc. The Eames and Sons crew came out, did the work in a single day, and then Joe came out the next day for an inspection. Joe noticed some of the work wasn't up to the Eames and Sons standards, so he had someone from the crew come back out and redo it and then came back out the same day to check on the work again. I also noticed that some of the mortar between bricks near some of the work seemed to now be missing and he came back out on his own time to fill in the gap. Eames and Sons, and specifically Joe, definitely went out of their way to make sure our roof was perfect and that I no longer needed to worry about the leak we found. This was a fantastic experience, and I would definitely recommend others use Eames and Sons for their roofing needs. EDIT: I noticed some damage to a window screen after the dump trailer was moved away. Joe fixed the screen himself and sent someone else out to take care of some of the metal around the window as well. Eames and Sons has gone above and beyond what I expected and they have set a very high bar for any work that gets done around our house in the future.