They carried everything I needed and taught me about my Nord. The gentleman in the front with the…read morelong hair was really respectful as well. It goes a long way when you show a little bit of attentiveness and a positive attitude. I've been in customer service since 2001 so I know a thing or two. I asked for salt Nic and was directed to an assortment of flavors. I ended up getting the banana ice which is my usual go-to. He also taught me how to replace my coils! Will be here again! Thanks for the help.

The emo with his brown hair slicked forward is a condescending dick. I've gone to this location a…read morelong time and he suddenly acts like a total prick. Couldn't even try to be good at customer service.

Great knowledgeable service!! Jessie goes above and beyond…read morefor all his customers. Pricing is excellent. No need to go anywhere but here for all your vaping needs.

I'm giving this place 5 stars because they are very nice and helpful. I walked in about 15 minutes…read morebefore closing with what I thought was a malfunctioning mod. They helped diagnose the problem (wrong coil) and they replaced it with the correct coil. All they charged me for was the coil.

Dude in here is super knowledgeable and taught me to tell the difference between hand blown vs…read moremachine blown glass. He also had a sick story about aliens and treasure hunting. I'm very sad to say that my pipe featuring the store's old logo was brutally smashed by some vandal who snatched it from my porch and threw it in the street.

By far the best smoke shop cheap glass cheap cigs wraps and many other smoking accessories friendly…read moreand informative staff and they have a drive thru its a little bit of a drive but well worth it in my opinion and weekly raffles for free swag

Great Service!!!! Wide selection!!! Good customer service! Lots of different variations.read more

I heard the employees are being overworked and not being properly taken care of.am writing to…read moreexpress concerns regarding the working conditions and treatment of employees at Vape City Smoke Shop in El Paso, Texas. Many employees appear to be consistently overworked due to staffing shortages and demanding workloads. Workers are often expected to handle multiple responsibilities simultaneously, including customer service, inventory , maintenance with the store, other operational tasks. There are concerns that employees are not receiving sufficient breaks during long shifts and that scheduling practices may contribute to physical and mental exhaustion. Excessive workloads can negatively impact employee well-being, workplace morale, and the quality of customer service. Additionally, some employees feel their concerns regarding workload, scheduling, and workplace expectations are not being adequately addressed. A healthy workplace should encourage open communication between management and staff and ensure that employee concerns are taken seriously and handled fairly. And on top of that they gotta buy waters themselves

Huge selection of basically everything! All the budtenders very helpful and knowledgeable! 10/10…read morerecommend

Slowest service EVER definitely don't recommend if you're in a hurry, they almost seem like they…read morehate their job

Matteo is the absolute best customer service person I've ever come across. He's always so helpful…read moreand is always there! However after doing two extremely large transactions we were made aware that the employees do not recognize compensation or even commission off those large purchases. I really hope the company remedies this and allows employees to receive some commission off of purchases over $500, other than that our favorite shop to go to thanks to Matteo and Matteo alone. Would be five stars if employees received something doing extremely large transactions.

I recently visited El Paso Smoke Shop and was thoroughly impressed by the impeccable service. They…read morehave so many water pipes to choose from, the employee was very attentive and knowledgeable he provided excellent customer service. I definitely recommend this place for all your smoking needs