Thank you for taking the time and energy to help us out. I apologies the other dealer brought you…read morein the middle of everything and tied up your shop for two weeks. We will definitely be back to your repair shop once we find a new truck to buy.

I bought a used pickup from them. The positives- wound up with a fair price on the truck, the…read morefinancing was fair/friendly and organized, and there was good communication up until the day of purchase. The negatives- they lowballed the offer on trade in and were very rude in negotiation. Further when it was discovered that the pickup's navigation wasn't working they refused to alter the price, or fix it, but rather just clung to 'we didn't say it worked in the listing' (it was a $150 fix, and you show pictures of the navigation/SD slot). Said that service would remove the nail that was discovered in the tire-didn't. No tour of the truck or it's features. All in all I'm happy with the truck, however, the experience and the customer service stood out for being so negative and adversarial. Having bought used cars 4-5 times Over the last decade I can say this was the worst customer service of them all.

I am writing about a car that my family bought for my son from Better Bakers Highpoint in Cadillac,…read moreMichigan. We purchased a 2008 Taurus three years ago, and it had been through two winters with us. Recently, we took the car in for winter service, but the mechanic refused to fix it. He said that the car's frame had rusted to the point where it couldn't be repaired without replacing the entire frame of the vehicle. I contacted Better Baker in Cadillac, Michigan and spoke with three people in person and over the phone, but they only offered to sell me a new car. After purchasing the vehicle, we encountered several issues with it. The engine light came on soon after we bought it and it cost $1,000 to repair the sensors. Then, the steering went out, which cost us over $500 to fix. Now, the frame has rusted so badly that it needs an entirely new one. The mechanic was kind enough to send us a video of the condition of the vehicle. I am appalled that a dealership could sell a car that was in such obvious distress. This vehicle should never have been sold to the public. It's obvious that they never inspected the vehicle before it was put on the market. When I spoke with someone from the dealership about this issue, they were unprofessional and showed no concern for our situation. Their only solution was to sell us a new car and they wouldn't even accept our old one as a trade-in. I strongly advise against buying a car from Better Baker in Cadillac, Michigan.

The absolute worst I have ever delt with. Truck advertising for $13999. At the lot $15999 salesman…read moresays that they can maybe knock $1000 off of that. Manager never would even come out to look at a possible trade in. Just sends the salesman back out with an absolute insult. 3 generations of my family have done business with Benton including myself buying vehicles both new and used. But after the treatment here I won't even come back for regular maintenance anymore Benton Baker dealership. This place is the reason car salesman have a bad rap.

Well we were moving south, and our high pressure fuel pump went out. They gave us a quote and a…read moreday, and we so kind about everything. We were stranded and they let us park our trailers there while we found a motel for the night. When they gave us a quote and a date we gave the go ahead. They were aware that we were not at home and got our truck done a day earlier than they said! Answered every question, and we had a lot. These guys are really great, and such a breath of fresh air compared to the other shops that I've been to in the past.

I was looking specifically for a unique car with limited available inventory across the whole…read moreUnited States. Godfrey was one of approximately 20 dealerships I contacted regarding their inventory, but was by far the most communicative and polite. In addition, they also had the best pricing available in the country by a considerable margin. On that point alone, and based upon my experiences up to that point with some other dealerships, I would have been willing to put up with substandard customer service. However, I was pleasantly surprised to receive quite the opposite. I'd like to specifically recognize and thank Jared Hurlburt for his exemplary service throughout the process. Despite my being one timezone and 800 miles away, my experience with Godfrey may as well have been that of a them being right down the road from my house. Jared was prompt and patient in answering each and every one of my NUMEROUS emails and voicemails, and walked me through the process, including arranging for delivery of my new car to Kansas City. I've owned over a dozen cars, and none have had a purchasing process so painless. Eight hundred miles away or not--when the time comes to replace my wife's van, I'll definitely be giving Jared and Godfrey Chevrolet a call.

I have nothing but praise for this dealership. The entire team was wonderful in helping me test…read moredrive four cars and walk out with the purchase in about two hours. I needed a vehicle immediately, and even though it was late in the day and the dealership had been without power until nearly 2 PM, they sent someone to pick me up in Houghton Lake and worked with me to find a car that would work for my needs in a record amount of time. I was greeted by name when I walked in the door. My sales representative Ian Foster never skipped a beat, making sure I had what I needed while at the same time multitasking for other customers.

For the first time in my life, I was able to purchase a brand-new truck, not a new truck to me. I…read moreshopped all the different dealers in the Traverse City and Cadillac area. Even though all of the sales personal were great, they would tell us that they would get back with us on our questions, they never did. That is until we went to Fox Ford in Cadillac and worked with Howard Canfield. Not only did he answer our questions he would get the answers for us if he couldn't directly answer there. During the entire process, not once did I feel pressured to buy right away. He gave us the space to talk and discuss the purchase, and even encouraged us to go home, talk it over, and then when we were ready, to come back in--if we wanted. Once we decided to go with our 2024 Ford F-150, he talked to us about the truck how all the bells and whistles worked. Then when it came time for the unenviable "up sale," he didn't push it. He explained what they were and the benefits of having them added on. He never pushed it and even told us that if we didn't want them, that it would be no problem. Once we did purchase it, Howard explained how everything worked, and then told me that once I get my boat off of the trailer, to bring the trailer back in and he would take some time and help me get all the stickers in the correct place so that I could use the system to help back up trailers! I can tell you this, the next time that we are looking at buying a new car our first and only stop will be at Fox Ford in Cadillac, and we will be working directly with Howard Canfield.

I just picked up my daughters car from Betten Baker in Cadillac and had to pay a $39 (BS)…read moreenvironmental waste disposal and shop supplies fee. When I asked, they could not give me a detailed break down of what was used or disposed of. I was told they charge this on all service work and it is calculated as a % of labor costs with a maximum charge of $39. I was also told this directive comes from the top and not their dealerships management. I did a quick calculation. There are 260 work days annually less 6 standard holidays off which makes it 254 work days a year. If each of their 23 dealerships completes only 15 service orders daily that comes to 87,630 service orders annually. Now lets be conservative and say they charge 1/2 of their maximum $39 which is $18. Multiply the 87,630 service orders by $18 BS fee they are receiving ...wait for it.... They are taking in $1,577,340 annually . Now take into account the mark up on parts is 20-35%, shop labor rate is $120 an hour. We know the mechanic is getting only a small percent of charged labor, and that is ok. I know running an automotive business is expensive so service is where they make the bulk of their profit, but adding on a BS fee like this is nothing more than gouging the customer. Shop supplies and environmental waste disposal are part of the cost of doing business. Why should that be an added on to an already expensive repair bill? When you go to the doctor, do they charge you for exam gloves, tongue depressors, bandages, syringes? Do restaurants have a napkin and tablecloth laundering fee or dish soap and water fee? No, these are the costs of doing business and are built into the cost of the total bill. I doubt I will ever return there.

We have had several different vehicles serviced here over a 4 year period, from oil changes, to…read morerecalls, to body work. All have been done on time and at or under estimates. They are very accommodating to your schedule and have even referenced me to another nearby business when we needed a fast oil change at the last minute before a trip and Highpoint was all booked up! That is CUSTOMER focus.

A while ago, I stopped in to enquire about a couple of vehicles, I was wondering about. The rep…read morewho waited on me, must have been new and not have taken a basic customer service course, because he lacked basic customer service skills. When, I enquired about obtaining car faxes on the two vehicles, I was looking at. I was shocked when the rep, stated, that their business didn't provide car faxes, which was a red flag; for me. I was even more shocked, when I had to educate this rep, who obviously has never worked for a car dealership; in their life before this, about why car dealerships provide car faxes to their customers. The rep. didn't even realize, that a car fax provides a potential buyer with statics and data concerning, accident occurrences, safety rating and over all vehicle ratings. During, our conversation concerning their refusal to provide a car fax, the rep became defensive and stone walled me. Providing me with bad advice about being careful about asking a dealership, about whether their vehicles had ever had any accidents. During our conversation, concerning the mileage on the two vehicles, I was looking at. The rep, read the mileage, which was over the two-hundred thousand mile mark and close to the three hundred thousand mile mark. I politely, remarked about how high the mileage was and how much each vehicle had been driven. The rep, again became defensive and told me to go out side to look at one of the vehicles, to see how well it had been taken care of. The rep, obviously didn't know vehicles as well, as he thought that he did. I proceeded out side, he followed after me. I looked the vehicle over, looked over the high mileage sticker, the year and price tag. (I thought to myself, no way would, I ever consider purchasing this vehicle.) The rep, proceeded to begin arguing with me and insisted that because the exterior of the vehicle was in great condition, the vehicle was an excellent deal. Obviously, this rep, knew little to nothing about cars, electronics, engines, transmissions, bearings, etc... (Anyone who knows about vehicles, who shops for vehicles knows that the higher the mileage on a vehicle, the more repairs that will need to be done to it. An F-150, for example; if really taken care of will last for up to 300,000 miles before it will need to have an engine replace, or a transmission replaced, or major repairs completed.) Again, I was shocked that I needed to educate this novice rep, about how high mileage on a vehicle can really affect the performance and maintenance durability on a vehicle. All, their vehicles, on the lot seemed to have extremely high mileage on them. (The rep. never even showed me the vehicles, that I was interested in, this was the second red flag, for me.) In my opinion, this rep, should consider finding another line of work. Instead of running a hobby business, car dealership for fun and leave selling cars to the professionals, who understand cars and can present their customers with car faxes, when asked for; instead of excuses.

Absolutely the rudest Sales Company I've ever experienced. Wasn't interested enough to get off his…read moreduff to show me the cars, heres the info go look attitude. Pop the hood, unlock the doors, tell me what has been done to it, NOPE, nothing at all. The only interest was if I was paying cash.

Donovan was able to find and gather me a truck with my specifications as well as be accommodating…read morewith how busy my work schedule was. And helping meet me in a parking lot to sign over my truck versus having me, come over there. He displayed patience, acknowledge when describing the information about loans and the options I had. Appreciate the extra effort of flexibility for purchasing a new truck . Thank you

Recently December 1st, 2025, my wife & I purchased a unicorn or at least that's what I'm told the…read morenickname is for the Grand Highlander Hybrid Max Platinum. After searching the greater Detroit area and coming up empty handed, I expanded our search. It is then that I found and got connected to Fox Toyota of Cadillac (over 3 hours from where we live). I found that they would be receiving one that met our requirements with exterior color, interior color and options. I reached out to Donavan Simmons a sale associate there to begin communication on the Grand Highlander. I can gladly say that he & the whole dealership made the experience a great one! I expressed to Donavan that we were usual Chrysler customers (my father-in-law worked for them) and my wife had some reservations about the purchase of our first Toyota. I also expressed that I had usually bought cars through a friend where there were NO stereotypical "salesman" tricks. I can say Donavan was able to reassure my wife that this would be a great choice without being pushy or arrogant. He answered all her questions in a way that made her very comfortable. When it came to finalizing the deal there were no "salesman" tricks. I had a vehicle to trade in, and Donavan was able to give me a reasonable price for the vehicle with pictures and providing him some information (mind you we lived over 3 hours away). He also promised that once the vehicle got to him in person, he "should" be able to increase that offer. True to his word he and Fox Toyota increased the trade in value by $500.00. As a former Assistant Customer Service manage with a large grocery chain, I can tell you Donavan and Fox Toyota treated my wife and I exactly how customers should be treated fair, open and honestly. I can recommend Fox Toyota of Cadillac without any reservations!