Great service, fair prices, and honest staff. My whole family has been getting their cars serviced…read moreat B&W Auto for years and they've been nothing short of amazing. Highly recommend!

This place is amazing. Best mechanic around. Fair honest, office staff is friendly courteous. If…read moreyou want your car fixed right go see this place.

Fantastic customer service. I recently arrived in Maine after a cross country road trip and took my…read morecar there to get checked out. Everyone working there was so nice and they took great care of me and my car. I will definitely be using them as my go-to auto shop from now on. Good mechanics and good people. Thanks so much!

These folks are not only local, but I know them personally. They do excellent work and it's down…read moreright and correct the first time. If your in the area and need some work on your vehicles check them out. They can work on high end performance cars or just your grocery getter. You won't be disappointed, they stand by their work and they are local, honest, professional and a pleasure to work with.

I started out speaking with Ryan at Portland performance. Everything was great at first but…read moreeventually they would not return calls and were very rude when checking on status of vehicle after being told everyday for a week it would be ready tomorrow. Did do what I asked them to do, just some simple maintenance that should take an afternoon but my car was there for way too long.

I've been coming to this VIP for a couple years now - including yesterday…read more Tire change overs, inspection stickers, air and oil filter changes, brakes, regular mx, etc. My dad's ever present warning, "be careful they don't sell you things you don't need" has never applied. They've always been fair and honest. Once or twice there were additional things I needed (like brakes ) and they were factually needed! The mechanics showed me why they were making a recommendation. Up to me whether I follow it or not. Thank you!!! Service has always been done very quickly and at a fair price. They are communicative. I've never felt pressured to buy or do anything. My car has always been ready when they tell me it will be. They've even offer a veterans discount.

My daughter had a set of new snow tires a little more than a year ago, and they started to cup on…read morethe outside front. This was on a brand new 2022 honda with suspension clean enough you could eat off it. The alignment was such that they quickly starting cupping and by the time she noticed it, it was enough to see the damage.... so damage was already done. Her 2022 Honda Civic should have been crazy easy to align and balance. I just bought a brand new top of the line set of rubber for $1,200 in March 2025, and my prior tires were worn with low tread but literally perfect, not a trace of wobble from 50-80mph, and not a trace of uneven wear. Literally not a trace of uneven wear. The new set had a significant wobble as soon as I left. I brought the vehicle back a couple weeks later they claimed to adj the balance and adjusted the alignment. The Ford Edge still wobbles, characteristic of a bad balance job, so it feels perfect up to 55 or so then it wobbles up to 75 then it feels like no wobble. So it is definitely not balanced. My front tire now has a road sound that is not crazy loud, but I can hear it, so it is not aligned or balanced or some mix thereof. The sound is characteristic of toe being off, I think. The car still wobbles around 55-70mph, so bad it makes papers in my truck violently shake. I then bought a gravity alignmment tool at Harbor Freight, and checked my wheels balance at home. And sure enough, two wheels were significantly out of balance. I took the ford edge immediately to a Ford Dealership and said nothing for history, just it shakes a tiny bit and had a road noise that should not be there, and they adjusted my alignment which was totally off. The dealership showed the before and after. Front wheels are supposed to barely turn to the inside, common knowledge. Not perfectly straight on and not barely to the outside. My front right was barely adjusted to go to the outside. The VIP tech did not understand alignments, and someone adjusted one wheel in the wrong direction. When TODD was at Topsham, this was a well run ship, I always had spot on alignments with Gary the tech at the time, and never ever had severe balance issues. The VIP when the manager was Todd was awesome. The VIP with no manager named Todd is not good. The new manager and techs are not trained to be expert, they do not perform at an expert level, and should not be advertises as professional, tires are really expensive and between Katies set and my new set, the techs incompetence is really costing us. We will be looking around to go elsewhere and will spread to word to avoid VIP for now in Topsham for seemingly shoddy work. the video shows 4 seconds slow highway speed on rt 196 in a section with no bumps, cracks or potholes, see how crazy the paper wiggles. Ugh. Very disappointed. Update, the front right wheel was a whopping 1oz off. No wonder it wobbled. This was after two visits in a row to have vip the new tires they put on, the second they balanced them one was 1oz off. Dan Foshays in Hallowell repaired it correctly w road test balancing and the youngest tech in that place looked like 40, their office (dan Foshays) had 25 sq feet of certifications included a thank you from the BBB.

Bob is the man!!! He is very knowledgeable. You can trust his advice with your repair and the work…read morewill get done even though he is very busy.

My dreaded engine light came on. Fully expecting it to cost hundreds to fix, I decided it was…read moreworth driving to Auburn to know I wasn't going to be taken. I've heard great things about Bob for years from good friends. But NEVER EXPECTED THIS! Bob called this morning and said I was down on oil and it was $6. THATS RIGHT, I SAID SIX DOLLARS! Nothing's wrong. And this wonderful crazy man told me the truth. Take your car to this guy!

Just made an appointment for our newest purchase of a 2015.5 XC60 Platinum Edition with numerous…read morecodes and warnings on the information cluster all of a sudden. I left feeling like I just spoke with a very knowledgeable technician who knows what he is doing.

Very good service and customer communication. Highly recommend. Took my v90 in and promptly…read moredealt with insurance and fixed it.

Great service and amazing warranty…read more I had a small leak in my truck tire and needed a rotation. Called and was able to be seen the same day. The staff was friendly and fast. The entire appointment was exactly 59 minutes. Not only that, when it came time to pay what should have been about $60, I was told it was all covered by the warranty on my Cooper Tires. They knew they would do it for free and still treated me just as good as a paying customer. In this day and age, that's something really worth noting. As a result, I will be using them regularly from now on. Their prices are reasonable, the work good and the staff is very good. This is the type of place I'd send my mother to for her car service. We'll Done!

Went to have 2 tires mounted on rims on the car. They wanted $80+ to mount 2 tires! I recently had…read moreto remove the tires to do some brake work. Every lug was tightened differently. I had to use a 3 foot pipe on my breaker bar to remove 2 of them. THEIR HELP IS UNTRAINED/UNQUALIFIED. Beware..

A little pricy to put 4 new tires on rims but the job was done well and timely…read more Only took one week to get an apportionment

Went there to get a 4 wheel alignment and a Maine state inspection sticker and ending up spending…read more$1,371 for 2 new front left and right struts/suspensions and front driver side tire rod plus quoted for an additional $1,200 to get a sticker claiming it needed brake master cylinder replacement and few other things their labor rates are just like a dealership find an honest loyal mechanic