If I could give 2.5 stars for this stay I would. As someone who travels frequently I would not…read morerecommend this hotel experience. The location and room were adequate for my needs, but everything else was less than satisfactory. We arrived at 4:30ish after getting a text at 2:38 that our room was ready. After a long travel day we were excited to get into our room and freshen up, but were met with a huge line when we got into the lobby. The Marriott Elite check in was unattended and the normal check in had 2 people working and 4 people in line. My travel companion and I waited approximately 20 minutes to be seen. When we got to the desk we were told our room wasn't ready. We asked how that was possible given the text we got at 2:38 and the staff member wasn't sure. We were told to wait because she wasn't sure when the room would be ready. I was pretty upset as the hotel check in time was 3pm and 1 hr 30 min after we were told they didn't know when we'd get our room. We watched person after person get their room and get to go upstairs but we were told they didn't know when we'd get ours. We waited an additional 25 minutes and went back to the desk and a new person gave us a room quickly. He added in breakfast and dinner, but unfortunately we couldn't use this service. My friend booked the reservation and as a Silver Elite member would have felt more

Fantastic Marriott property. The location is ideal for a great stay in Cologne. The staff is always…read morefriendly and everyone speaks excellent English. The rooms are clean and comfortable. The breakfast is wonderful, with fresh German breads every morning.

The room was massive and beautiful. Needs a carpet refresh though…read more The hotel is gorgeous and EVERY person I've met here has been extraordinarily helpful and nice. And everyone speaks English which has helped me. And, you can't beat the location...the Excelsior is right in the heart of it all.

We spent several nights at the hotel as part of our Christmas Market vacation in Germany. The…read morehotel service was wonderful and the staff was absolutely lovely from the Front Desk to Housekeeping. Our room was very comfortable and quiet. In addition, the location couldn't have been more perfect, across the plaza from the main train station and right next to the Cathedral.

i have a feeling the owner of this hotel took a trip to southeast asia and imported dozens of 40"…read morecontainers of decors to excessorize the hotel. i found a life size wooden elephant on my floor... rooms are clean but the bed was a bit on the flimsy side. blankets and pillows were lacking volume and comfort. complete breakfast buffet available with room stay. internet is available in room for a cost, but there are 2 unkempt public computers with internet available in the lobby for free use. not a fan of the decor but overall a clean hotel with great location, walking distance to the cologne cathedral and station. my accommodation was paid for by my company but for a regular single room stay will cost you around 140 € to 280 €/night.

Ein tolles zentrales Hotel. Die Mitarbeiter sind alle sehr kompetent und lesen einem die Wünsche…read morevon den Augen ab. Für das besondere Übernachtungserlebnis ist der Preis gerechtfertigt.

Excellent. Free…read morebottled mineral water and free apples. The food at the restaurant was amazing. Afri cola is so memorable.

A great location with friendly staff in Cologne! We had a wonderful stay and within walking…read moredistance to the Cathedral and other attractions. We had two rooms that were conjoining and although pricey we enjoyed our time here. Parking was easy to navigate, the restaurant and bar had a nice selection for dinner, and the front desk staff was helpful. Both of our rooms felt clean and comfortable. We would stay here again if visiting the area!

Located very close to the Hauptbahnhof Köln. Had to wait rooms are done for us…read more Loved our room so much! When I opened huge thick dark wooden door, could see long windows. Famous Köln Dom was right there! Other old buildings also. Because of thick doors and well insulated long windows, couldn't hear any noises from outside. We slept sans curtains! Breakfast was super good. All kinds of German goods which I missed so much. Fresh Brötchen or dark German bread, salami, schinken, etc. all there! Famous Heumarkt was walking distance. We enjoyed last Weihnachtsmarkt there with super hot Glühwein! Other part of the cities Weihnachtsmarkt were closed. I still remember the early morning's church bell sounds. It was not loud. It was not bothering like alarm sound. In an unknown city unfamiliar hotel bed you woke up by the church bell sounds. Through the long huge windows you see grey cloud thick sky.. yeah you are in Germany.

Hilton Cologne near the train station and giant cathedral is my favorite hotel in all of Europe…read more As my humanitarian work calls me to Germany often, and the sad circumstances I must see for refugees, it's a healing treasure to be warmly welcomed at Hilton Cologne where my requests are met for personal care. For instance, I'm allergic to feathers and fragrances so housekeeping provides synthetic bedding and uses natural cleaning supplies. It also helps to be a Hilton Diamond member because there are perks, like view upgrades of the dome, and free breakfast. A few times I've enjoyed the split level condo suite with dreamy tub-- for you honeymooners out there, this is the room you want. It's its own castle. Be sure to order breakfast buffet downstairs, and ask for friendly, English-speaking serving host, Polat Dal who is extra helpful for seniors guests and those with mobility challenges. It was very nice to see someone working attentively for guests' comfort. See you soon, Hilton Cologne!

Had an absolutely GREAT stay here! The location can't be beat: Right on the bank of the Rhine River…read morewith a perfect view of Cologne Cathedral, and an easy walk across the Hohenzollern Bridge to get there! I was upgraded to the Club Level ... and this was my first-ever experience with it. It was like walking into a very nice office reception area, with food & drink readily available. It was funny one night when I tried their afternoon "reception". They brought out lots of appetizers and even a hot penne pasta dish. The staff on this floor is amazing, as well! My room was very nicely-appointed, and I had a direct view of the train tracks just before crossing the Hohenzollern Bridge. Since I'm a bit of a train nut, this was absolute perfection for me! I wasn't even envious I didn't get a Cathedral-facing view, either. :-) Also, since it was late May, the sunrise lit up my room beautifully every morning. (Alas, if there was one thing that bugged me a little, it was the shower. The water temperature would change every time someone flushed a toilet somewhere in the building. Hopefully this can be addressed. On the bright side, at least my morning showers were invigorating!) Legends, the bar on the main floor, was fantastic! I will judge a place by how they make their Whiskey Sours, and Legends is indeed legendary. Their food menu is plenty satisfying, too. I enjoyed at least a couple afternoons & evenings here. Since breakfast was included in my hotel reservation, I definitely took advantage and ate at Glashaus. Now THIS is a breakfast buffet! I think I could spend an entire morning here just getting fat & happy (vacation calories, like movie theater calories, don't count!). The layout is world-class, as is the Omelet Station. Glashaus breakfast is definitely a way to fall off the diet wagon, heheh! :-D All-in-all, a great place to stay and I look forward to staying again.

If I could give zero stars, I would. We are here on day 86 of our 100 day tour, and so far, this…read morehotel has been the most uncharming I have been to EVER. The Hyatt Cologne may be posh and it may have nice rooms, but everything else is a problem. Everything. If you plan to do an even here, think again.

Best Cocktails in town…read more Tajik and Sergei are extremely attentive hosts. They made us feel so welcomed that we will come back to the Radisson Blue when we visit Cologne again. We recommend the Bar and Lounge at the Radisson Blu to anyone who enjoys a good atmosphere with very kind hosts

The hotel was nice and the lobby was a cool space but by far the bartender was the best. Tajik…read moreMorteza was amazing! He made my drink exactly the way I asked. I'll definitely be back again! 5 stars!

When I arrived at this hotel it looked like a dodgy place. My business colleague stayed here while…read moreattending the Anuga trade show. He went to his room to change while leaving me at the bar. The bartender gave me the creeps as did the hotel when I arrived which caused me to Keep my guard up. The bartender started asking me personal questions while I sat at the bar and I told him I was waiting for my husband. Yikes can't a lady get a drink alone. Obviously not here, the only plus was the drinks were inexpensive but than if you didn't spend over $20 Euros than you had to pay cash. Seems like they wanted the cash. Also more of our group arrived before we left to go to dinner. They got the same run around so it wasn't limited to me the solo American in the group. Would I ever come back here not in a million years.

Held a photography class in Cologne yesterday at this hotel. We booked three rooms next to each…read moreother - and one was almost a mile away from the others. We simply could not use the third room - but were, of course, fully charged. That aside, everything else appeared to be a problem, too - Loading our equipment, parking, or any kind of service: my staff and our participants could not even buy a water, let alone a coffee at any time of the day. After a short introduction when we arrived, no service was available at all - and we arrived at 10am and left at 8pm :-( Just to avoid any misunderstanding: we had 50 guests - and none of them could get anything in the entire time of the event. Checking at the reception, we were asked to go and get take-away from a bakery in the area. Sorry - simply not good enough, we will never book this hotel again, let alone recommend holding any kind of event there.

First Holiday Inn experience overseas. Not horrible…read more AC blew warm but then it is May so they might not have it switched to cool yet. Double bed was hard along with pillows. Made for a not pleasant nights sleep. Couch bed was pulled out and made up for our girls when we got there. Yay! Very happily surprised when we walked into that. Hotel had a small ice machine on 0 floor next to the elevator. Inside hotel was clean and quiet. Dennis on desk when we checked in was super helpful and friendly! And this morning when we checked out the Girl was friendly, Kasia I think her name was. Breakfast was a European breakfast which is still taking some getting used to for us Americans. Room temperature ham and cheese, yogurts, a few cold cereals to choose from, croissants, chocolate crosswinds yesterday that were the best! There is a pancake machine in the back corner, the the adjoining room. Hot drink machine, tea bags, 3 juices, 2 milks, and water for the drink options. Hotel doesn't seem to be in the best area but we have definitely stayed in shadier areas. Overall, we were happy. Got a great deal on IHG.com and will keep this hotel in mind when coming back. If driving yourself then it was pretty easy to get to the chocolate museum parking garage which is where we parked for the day. Parking was €10 per night. We paid it up front and then when we left they scanned our ticket so we could leave the parking lot.

+ extremely helpful girl at front desk - poor location…read more (Ask: is it safe to walk - alone? (No) - location too far from city center - ac in rooms blows too hot (3 hrs and still not cool) + in midst of renovation + you can earn sky miles + free NYT paper for members + spacious breakfast area. I would suggest finding lodging in city center. Cab is $15-2o Euro Bus is 13 Euro family pass for one day. Walk to bus deemed unsafe for solo travelers, esp female. (- -) air blew warm all night. Very uncomfortably warm - like getting stuck in a hot car with the windows rolled up. Front desk girl cannot "do anything" because I booked via a service. Still, she is kind and wanting to help.