VW agreed to replace my balusters at no charge, so I upped my rating to 5 stars. I sent 2 emails…read moreyesterday clearly explaining my position on this situation. Tina called me first thing this morning. During that call we went through what happened about 3 months ago when I placed my order. There seemed to be a little confusion on what happened during the order process which I think led to the delay on the resolution. Anyway, she called an hour later telling me they were going to replace the balusters at no charge and that she was working to get the order expedited. And remember to take some extra time to plan your project in detail so that you lower the chance of making a mistake. Mistakes with this stuff cost a lot of money. And if your customer service rep seems unsure about a question that you have, ask Tina. Original post I am installing VW rails and posts on a porch I am renovating for a customer. We spent over $10,000 with VW. If you don't do victorian woodwork every day, you need to check everything 3-4 times before you order because of the detail required. I made a mistake with some posts and had to eat $500 replacing them. That was on me. Deborah, the VW rep that I worked with made a mistake on my stair rail balusters and VW wants me to pay the $1,500 that her mistake costs. We had 3 verbal conversations about extending stair balusters and I asked her in an email while finalizing the order if they needed to be extended. During our final pre-order conversation she checked with someone else and that person told her they did not need to be extended. Guess what, they do need to be extended to meet the building code. I don't think Deborah has been there that long and does not know the ins and outs of all the products, but apparently it was my job to train her. For the last 2 weeks I have been working with Tina and the bottom line is they want me to pay the 1500 to replace 22 balusters. If you deal with Tina I suggest you do everything in writing (although that probably won't help since I put the baluster issue in writing before I ordered). You find out how good a company is when you need service after the sale and VW falls flat on their face. They know I need the balusters because I can't finish the porch without them. Right now it looks like they are never going to own up to the fact that Deborah screwed up.

Quality craftsmanship for reasonable prices. Great variety. The company has thrived for decades.read more

Meghan helped us with selecting kitchen cabinets. She was very helpful and friendly. Although they…read moredid not have the cabinets we we're looking for, she made the experience very delightful. The cabinets looked well made and their prices were reasonable.

This may have been a good reputable company at one time... Read the other reviews - bottom line;…read moreSTAY AWAY FROM THEM. We had been shopping for a building and wanted to give our business to a local company thinking that customer service would be better (mistake #1 - it isn't). On June 18th we sat down with the salesman and ordered our building and plopped down 1/2 the payment. He said that they were really busy and it would probably not get our building up for about 4 weeks. He said that customer service would call in about a week to put us on the schedule. We went ahead and got our slab poured and after TWO weeks still had not heard from customer service. I called the salesman and found out that they had the wrong telephone number for me. So when they couldn't get in touch with me they did... nothing. Even though they had my email they did not contact me (but they were happy to sit on my deposit!). I talked to the owner Mike Winslow, and he went on and on about how busy they were and how great business was and how many new people they had hired and how they didn't know how they could ever keep up with demand. (He also asked about the slab and several things that needed to be done to it before it was poured. Nice to know after the fact, Mike). The one thing he did NOT do is apologize for failing to contact me. He said that someone would contact me to let me know that they had my order and to let me know that someone else would be contacting me to put me on the schedule (in other words, I would be scheduled to be put on the schedule). Last week someone finally called and told me that they had my order (I already knew that) and that someone would be calling in the next couple of weeks to put me on the schedule - which would probably be 2 or 3 weeks after that. So if you are keeping track of the math, IF they are even close to telling me the truth, we MAY have our building up 2 MONTHS after we ordered it. Go with a national company and for goodness sake get a schedule in writing. If anyone ever asks me about the building (if it ever actually gets put up) I will be sure to tell this story and will tell anyone who asks that Winslow is to be avoided at ALL costs.

The customer service was amazing to start. They were professional and informative...we were in…read moreneed of a carport due to an HOA issue. They were out quickly and the carport looks great..keeps us dry :)

We have worked with Rafter P on several projects since 2018. They built a large shop for my…read morehusband's car hobby/addiction that was completely custom & it came out exactly as he wanted. We had a neighbor who did not like the idea of the shop going in on our property and made the process really unpleasant, but Rafter P worked with us every step of the way, even when we made last minute changes to appease the neighbor. Rafter P also poured a gorgeous new driveway for us that leads to the house and new shop. I wanted it stamped and stained, and they let me customize the entire thing. The picture I attached is our new farm equipment barn on another property. I cannot stress how accommodating Rafter P has been during the entire process. They go above and beyond taking care of their customers and their customers' property. Once this shop is done, they will be building a custom cabin for us on the same property. I literally show them my Pinterest daydreams, and they make it all happen. During all of this, we had a water line break during the last freeze at our home & a plumber had to cut into our daughter's bathroom to repair it. We asked Rafter P if they could come out to do repairs & within 2 days they were at work. They are doing work for us at 2 job sites simultaneously without hesitation. We have worked with so many contractors in the past & not one has been so accommodating, friendly, or accessible. I haven't even mentioned the quality of their work. Impeccable. And if anything they install is faulty or not quite right, they will make it right and will not waste time getting things done. If you want friendly, respectful, straightforward communication, honesty, timeliness, and incredible results, this is the place. It is an absolute pleasure working with Rafter P!

Great people who create a great product! The best of the best! The entire team is hard working and…read morenice people.

My building was constructed in September, 2022. I completed the punchlist on time and was told…read morerepeatedly afterward that they were too busy with new work to complete the repairs. I had to sue them, because they refused to make the repairs and am headed to court in March in hopes that I have enough proof (i.e. registered demand letters, photos, etc.) for the judge to see that Infinity Carports is negligent - in addition to being incompetent builders.

Go see Ashley if you want great service and a wealth of knowledge! So far, we have had a storage…read moreshed built, and we couldn't be more pleased with it and the crew who came and put it up! Jasmine, our final representative, was also a pleasure to work with. We have just had our foundation poured for a 24'X40' shop, and we can't wait to have them deliver and put it up also! If you are looking for a great building, small or large, at a great price, try Infinity Carports!