It took 2 weeks for the initial report, and apparently 4 months for a quote on repair. Which I have…read moreyet to even receive. I was charged $750 for a sweep and them to tell me none of it works and doesn't even pass code. i don't believe anything they say, I've got contradictory information several times throughout the process, they wanted the initial 750 and could care less about anything else. I will not recommend this company to any of my clients.

What a scam. Their tech couldn't fix a pellet stove issue in 2.5 hrs and $584 that we fixed…read moreourselves in under an hour. All that was needed was for the auger tube to be cleaned, which the tech said he did, but didn't. Once we cleaned the tube ourselves, the stove worked fine. After asking for a refund once we fixed it ourselves, the company said no, but we could credit the money towards a new $20k+ stove. Take your business elsewhere, these guys a scams.

Last year I purchased a pellet stove from Home Depot. It had the ability to hold three bags of…read morepellets after installation. The thermostat that they put in would not work. Then the machine kept blowing fuses. They had promised to cleaning at the end of the year, then said that I had had too many service calls because of user error. If user error is trying to turn on your pellet stove I guess I'm guilty. The company made promises that they didn't keep. They said they made multiple visits. Some were for another pellet stove, I would not purchase anything and would warn anyone to really get your fax. They told me that my stove was an entry-level stove and that my shop was unfinished, though it is insulated I had a cheap pellet stove That would heat the place better than my new machine anybody who doesn't stand behind their promises or what they do should not have a high rating in business. Be careful when dealing with this these people

Excellent experience!…read more What professionals! Jovanny, Xavier and Miguel did amazing work installing my Heartstone Mansfield stove and I am so grateful! Thank you.

I reached out to Woodstove Warehouse because of issues with our fireplace. The pilot light would go…read moreout from time to time and if successful in getting the fireplace to come on, it was but seconds when it (and the pilot light) would go out. Within two days, Chris, their "ace" service person was at our door. He determined that the connector to the pilot light was loose - a potentially dangerous situation. He meticulously looked at each and every connection, tightened what was loose, cleaned the inside of the unit and put the fireplace back together. The work was done in a meticulous manner, quickly and efficiently. Chris even insisted on cleaning the inside of the glass screen (which in the past was my job). Well, all is good and the fireplace works perfectly! Could not ask for more nor recommend them more strongly. One doesn't find companies that work as quickly, efficiently and meticulously as was our experience. Their phone number is etched into our contact list -- we are very appreciative. Joe -- a very satisfied customer.

From the owner: Heat Your Home In Style Come to our fireplace store based in…read moreGrand Junction, CO Your hearth is the center of your home, so finding the perfect stove, fireplace or insert is important. You can shop at Woodstove Warehouse in the Grand Junction, CO area to make sure you leave with a superior product. We carry a variety of models and features, including stunning gas, wood and electric fireplaces. Our products range from rustic to modern, so you're sure to find a design that matches your interior. Once you decide on a model, you can count on us to complete your fireplace installation.

We would highly recommed Fireplace West .. Very Prompt and knowlegable…read more Great Company and proffesional.

Prompt, Courteous, Professional, Reasonable…read more Dan arrived a few minutes early for the appointment we'd made in advance to have a blower installed in our Lennox gas fireplace. He installed the blower, gave the fireplace a thorough cleaning, replaced the ember material, and made some adjustments to ensure the unit was functioning as it should. We'd been given an estimate of the cost at the time of scheduling and to my surprise the total was somewhat less than expected. As we enjoy the new functionality of our fireplace, we can highly recommend Fireplace West for your fireplace maintenance.

The Intrepid wood stove we bought arrived on time and in great shape and we were notified promptly…read moreregarding the arriving. They even agreed to keep it for us for a whole month until we were ready to take delivery. We asked many technical questions about installing and venting and safety and Jason patiently responded to all of them and now we can rest assured that our wood stove will function optimally for years. I highly recommend buying from Fireside

From the owner: We provide an impressive line of quality stoves, grills, masonry products and more! Our large…read moreinventory will insure we have something for everyone, and if we don't, we will do our best to find it. Our showroom has gone through numerous upgrades to make your buying experience the best it can be.

A man from Genesis Appliance Service came out to look at my oven. The temperature kept dropping. He…read moreordered parts, and I paid him $587.00 to fix the issue. He replaced multiple parts, and shortly after, my oven still would not hold a temperature. I called him, and he said he would get back to me once he had an idea of what the issue might be. I reached out a second time, spoke with him again, and he said he would get back to me. He never did. I reached out a third time and spoke with his secretary; she said he would get back to me, but he never did. This incident happened right before Thanksgiving. We gave him grace because of the holidays and hoped he would make it right, but he never did. Today, we have never heard back from him, and we would have been better off taking that money and purchasing a new stove. We were just trying to support local businesses. Save yourself the time and money, and purchase a new stove instead of going through the waste we endured.

The tech William asked my wife unprofession questions and was caught in our in our bedroom and when…read moreasked if he needed help and why he was in there he didn't answer and shook his head real fast over and iverd real fast in form of NO. He also then was in hurry to finish the job. He was late and I heard him talking on his phone arguing with someone. I think his name is William. They are some very dishonest people and crooked in my eyes.

Dave was super friendly, reliable, & had great prices. Sadly I heard from a neighbor that has…read morepassed away in the winter of 2021. I think this company has gone out of business, no one answers their phone any more.

Dave's Chimney & Stove has been cleaning my wood stove chimney since 2009. He is always neat and…read moretidy and never leaves any soot tracked around. He replaced my faulty wood stove with a great Quadrafire over the Christmas holiday 8 years ago and I have had him back ever since. He even showed me where the previous home owner did not safely install the flue pipes and fixed it for me. I have Dave installing a second wood stove in my art studio now. I highly recommend him as he is dependable and knowledgeable.

ALL reviews are negative. They are a block from my house but I…read more will never call them. Their yard/shop/house is....a mess.

TJ along with Pete Gleason were tasked with installing a new swamp cooler. I had inadvertently…read moreordered a side unit instead of downdraft. Pete negotiated a return with Home Depot, but the unit is for a 2000 sq ft dwelling, mine is 980 sq ft. I am a disabled widow, I was 78 at the time, now I am 80. The cooler never worked, now it has to be replaced at great cost to the right size. The water from this unit ruined the roof around the unit, as well as throwing water all over the inside of it, rendering it useless. If I could sue them I would. Do NOT use this company, especially if you are older like me. They will not do a good job and they will take advantage of your situation. Trust me on this.

Nate the lead installer was fantastic! Sam was also here to help install, learning the techniques…read moreand was a huge help even this early phase in his journey. We learned a TON from these 2 that we were never told prior and talk about dedication and hard working individuals! WOW. This company is super blessed to have Nate as their lead tech, it would be to their advantage to do whatever in their power to maintain his employment, because he made this whole process completely seamless. He answered questions we didn't even realize where not verbalize, this is where his experience shines. They were both very respectful and careful of our home while working, constantly cleaned the area, not tracking debris and vacuuming dust/particles. Able was our sales person and he was involved in every step and made himself available constantly. He is super friendly and if he did not have an answer to a question he would research and get back in appropriate time frame. He gave us all the options to choose from, so we could have a transparent idea on pricing. Of course there were some issues, but nothing that could be overcome with communication. Our overall experience was realistic and these few people made it really fantastic!! Thank you Nate for going above and beyond expectations!!

Worst customer service I have ever seen! I have left voicemails and sent numerous emails. All have…read moregone unanswered.