I located this car dealer from auto trader who sold second hand cars. I had bought a car from them…read morewith the assurance that everything was working fine. I was just after a reliable cheap to run car. The car was a 1999 Nissan Almera. You don't expect the car to be perfect but if the dealer says it has been "workshop checked" then everything should be o.k. The car was sold with potentially fatal faults, the drive shaft boots on the front of the car were split which could cause the wheels to lock up. The front tyres were also worn down to the legal limit and had to be replaced. I had the car for less than 2 weeks, so I phoned to enquire about the faults. The manager phoned me back he said "All our cars don't come with a warranty, the car was running fine when we sold it" The car was also only getting around 20 miles per gallon which for a 1.4 engine on the open road is pretty poor. When I asked him about this he said " Its normal mpg for that type of car, you might want to change the spark plugs and air filter". The fault for this turned out to be the front brake sticking on one side. It sounded to me like he wasn't really interested, now that he had taken money for the car. I have now had to have the car repaired to make it safe to drive, at a different garage. The cost was an extra £200 on top of what I already paid. This included Tyres, Drive shaft boots, brake parts, and labour charges. I also had to apply for V5 registration document myself because they did not send off for it. I will be selling the car soon, as it has cost far too much money already. This is the first time I have written a review, and normally I let little things go, but if you spend so much of your hard earned money for a service which is poor, you have to let other people know. I would advise to check a car thoroughly if you intend to buy from this dealer, and walk away if there are any signs of faults, because they will not help you after you have bought the car..

From the owner: Quality affordable carsread more

When our Fiat developed a number of ghastly problems almost immediately upon purchasing it second…read morehand from a dodgy garage, who then immediately refused to mend it(!), I called Benfield Motors, as the local Fiat garage, immediately. They were extremely helpful as well as friendly and polite on the telephone and were able to arrange for us to bring the car in immediately to get it looked at. Since then, we have had to use their services a couple of times to fix problems on the same vehicle and always the telephone manner has been extremely courteous, the staff in the office have been polite and helpful when we have dropped the car off or picked it up, and the actualy work which has been done on the car has been of a high standard. Unfortunately, the downside is the extortionate pricing, which I suppose is nothing out of the ordinary for a dealership, but at least you get good customer service for your money.

Exceptional! Made you feel welcome from start to finish no…read moreBS Salesmen and just a good deal and great service.

Jennings ford gateshead damaged 3 of my alloy wheels whilst changing two tyres and changing the…read morelocking wheel nuts. Complained and have received no apology. Unhelpful staff (Ian Stewart and Bryan Johnson) deny all blame will never use this company again.

Bought a Freelander from here after the sales manager rang me following a quick look.He could not…read morehave been nicer,sir this and sir that all so very polite.Stupid me fell for this and bought the car.Now I have problems and they don't want to know.I'm still waiting for proof of the full service history more than 3 months later.Hand brake failed about six weeks after purchase,you'll have to go through the warranty company now as it is nothing to do with us.Don't worry about the Autoprotect warranty,it's not worth the paper it is written on,premium rate number to contact them,you have to pay for the diagnostic work before finding out if it is covered,what a joke. Bitter?Not at all,I love spending over £12 000.00 for the privilege of being treated like sh*t. Stay well clear of these con merchants.

We weren't even through the door and the salesman was after us. At first he was helpful. We saw a…read morecar we liked, we were told he had to take some details before anything could be discussed. The form he filled in discussed things like, do we have breakdown cover, what insurance we had, etc, NOTHING about the car. I was uneasy about signing the form, to which the salesman Gareth, told us he couldn't discuss anything unless we signed it. It appeared to me that it was a way for them to gather info about us to perhaps sell to 3rd party companies. I explained my unease at signing it and he said "I'm not buying that, just sign it" They offered us £2500 less for our part ex than a garage about 1/4 mile away. Each garage had a similar car and price that we wanted. We bought from he other Garage. The attitude of Henson staff is horrible, bullyboy tactics and one to keep well away from.

My advice on buying a car from Team Valley Car Centre is - DON'T- please read on…read more On the 3rd September 2011 my son spent a good part of the day outside Team Valley Car Centre advising customers to ensure that they get a full professional inspection for any car that they are thinking of buying from this company. My son previously paid a £200 deposit for a car at Team Valley Car Centre and I advised him to get an independent inspection done which was completed by the RAC. They strongly advised him against buying this car. Unfortunately payment of the deposit was not made with a proviso that the car had to pass an independent inspection, so Team Valley Car Centre refused to refund the deposit. In view of the fact that the RAC inspector found numerous issues, i.e. evidence of accident damage repairs, faulty number plate lights and rusty brake disks all round, you would expect that a reputable trader would have no hesitation in refunding the deposit. Their response was in fact to call the police to remove my son and prevent his protest. A trip to the small claims court is now in order. Albeit that the RAC inspector was unable to formally report it as fact, he strongly suspected that the mileage displayed was incorrect. Team Valley Car Centre makes a clear statement that they do not guarantee the mileage in their cars. Something to be very aware of if you are considering buying from them. Team Valley Car Centre also would not provide the RAC inspector with the car's service history when he requested to see it. My son had seen it previously, so why was this not provided? I certainly would find it impossible to trust a company with such a track record.