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    Eugene Flynn Car Sales

    3.0 (2 reviews)

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    16 years ago

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    Bells Crossgar Motors

    Bells Crossgar Motors

    (2 reviews)

    AVOID would be my review summed up…read more I bought a 4yo Mercedes from the dealership last April and have been plagued with electrical and safety related issues since - the car was first in with them for warning lights within the first week of ownership. After the car had been in with them for numerous reasons by June - including for not starting ('luckily', as I was told, in my driveway) and turning on but refusing to release the handbrake and needing to be recovered - I raised my dissatisfaction and asked to hand it back. I was reassured by the dealership that they could understand my frustration and that they would 'swap me into a like for like asap'. It is now 8-9 months later, I still have the car, have not been offered a single alternative, they never reply to emails and are always 'too busy with a customer' to take a call .. no matter how many times I phone or when. Having complained on countless occasions via email and phone from June - Nov, I raised a formal complaint via email in Nov. Again, no response or action. The odd empty promise of 'looking for something to swap me into'. I have only recently been given a trade in value for my car, as though I were just choosing to change it, which is far below what I paid for it leaving me without the deposit I put into it in the first place, as well as a large cost to change into anything else of a similar spec. I flagged to the Financial Ombudsman that I issued a formal complaint letter in Nov, which the dealership confirmed receiving, and that I have not received a formal response within the legally required 8 week limit and asked them to assist. I have just been advised by the FO today that the dealership has claimed to have no knowledge of a complaint ever being raised. Completely false and infuriating. They have displayed a continuous lack of care and consideration for a customer, doing their best to avoid making contact or replying when they say they will and then making false promises when they do, all while keeping me in a car that has displayed numerous electrical issues, including with the brakes, parking sensors and handbrake. AVOID and go elsewhere!

    ​Revised review…read more Black Golf GTI bought in October 2022 Issues with the clutch stuck/depressed, Issues after about 5 months, less than 3k miles driven (mostly at weekends) EPC light and catastrophic engine failure needing to be recovered at my own cost, car was given back still not fixed as it died again the same night I got it back, they then "fixed it" then 7 weeks after that, same issue again. Tried to hand the car back for a refund and ended up selling it back to them for 10k to get shot of the lemon, where I paid 14.7k for it including a trade in which I got buttons for. Meant to be a dream car and turned into a nightmare. You don't have to look far in the negative reviews to see, almost the exact same issues inexperienced with dealing with a used car from Bells. Pay extra and go somewhere else! AVOID

    Charles Hurst

    Charles Hurst

    (4 reviews)

    Charles Hurst van Hire are an absolute disgrace. They kept my deposit and claimed that the car…read moreneeded reparations from repainting to new car batteries. When I asked for clarification, they just did not reply and did not return the deposit. I recommend Hertz instead who have a more ethical approach: https://www.hertz.co.uk/rentacar/reservation/

    I left my car in for a service and MOT yesterday and when asked the only problem I highlighted was…read morethat there was a ticking noise when driving it. I got a call in the afternoon to discuss the work that had to be done on the car and of course the usual "up sell" things - no mention of the only problem I had pointed out so I assumed it was in hand. It was due to be collected at 18:00 this evening and at 16:45 I still hadn't heard anything and their app was showing work still in progress (it was also still showing collection at 18:00). I sent off an email to the service department. I had a missed call just after 17:00 and I returned very shortly after. I got told that they had missed the MOT slot because of a ticking noise when they went to go take my car to the centre!!! It would likely cost a further £299 on top of the £770 bill already clocked up. I got told that they hadn't identified this in the workshop. When I asked if they had taken it for a drive to test it I got told they had but it didn't show. Really?? Because it's been doing it every day for me for the last 2 weeks!! I then got told the test drive must not have been long enough - I pointed out that the noise started on the short distance between Woodstock road and the middle/top of cregagh road!! The member of staff then told me that I had said the noise happened when I started the car - I did not !! Which makes me wonder if the car was taken for a test drive at all!!! I then asked to speak to a manager and got told no one was available (17:10ish) that someone would call me back tomorrow or Friday if I wasn't available. When asked when it would then be put through it's MOT I got told he would have to look for a cancellation. I have grave reservations about the way in which the problem was investigated and the standard of the service. If they genuinely could not find the problem why wasn't I called about it - I was hardly making it up!!! They had the time to call me and discuss all the little ad-ons they were suggesting !!! I'm afraid the customer service representative while not rude was far from genuinely apologetic and tried to make it sound like it was my fault for giving incorrect information.

    Eugene Flynn Car Sales - car_dealers - Updated August 2026

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