I own an expensive BMW 7 Series automobile and it needed to have…read morethe front end and hood refinished because of marks from tiny road stones during winter driving. I was very uneasy in having the work done and finally chose The #1 Stop Shop to do the body work and repaint the car. I made a wise choice because the BMW looks like it just came out of the showroom floor. The paint was matched perfectly, and all the marks are no longer visible. I HIGHLY recommend this shop. They do EXCELLENT work, and especially, at a very reasonable price! Dennis S. Smyrna, Delaware

Quality of work was acceptable but unbelievable wait times, had my car in the lot for months before…read moreeven beginning work. I understand it's hard to get some parts but the worst part was constant excuses. Never an apology or any bit of sympathy that my car was out of commission for 6 months over barely $5k of damage. I give 2 stars because I got my car back fixed and in one piece. I'm sure shortages and long shipping times did have some sort of effect, but I know the shop was to blame as well. Another interesting tidbit is that they don't answer the phones after 2-3pm.

This place is an absolute joke!!!! My car was towed there in…read moreFebruary 2022. Every time I called to ask why my car is taking so LONG, I get a blanket "we're waiting on parts response" My recent call (July 30th)and I was told "everything is done we're just waiting on an approval to get the radiator replaced" This photo was taken on August 28, 2022. Nothing but LIES!!!!!!!! Not to mention my insurance company already paid them over $9000+ As of this review I STILL don't have my CAR!!!!!!!!! :(

Not a good experience and bad communication. Trusted the shop because I knew one of the managers…read more After my car got broken into in April I brought it to Preston auto body of Dover and it sat for about 3 months with no updates (not one call the entire time) left exposed to weather without any crash wrap on my drivers side window, and was poorly cared for. When I finally got it back, the work was rushed and sloppy--vinyl color mismatch, vinyl bubbles all over the roof, scratches from removing my rear louvers, dents on passenger rear panel, loose seat cover, and a slice through my windshield molding. Promises to fix issues are potentially taking longer than a month, or pushed off entirely because now calls are never being returned by the shop manager after I brought all these issues to light. Very unprofessional in my opinion.

The repair on my Wrangler 4xe was quick, hardly any waiting time, and it's running perfectly now…read more The staff was friendly and explained the problem clearly.

Very meticulous and thorough. They do a great job with everything, including customer service. Good…read morecommunication and reasonable timeframes. I won't go anywhere else (as long as insurance allows).

I love everyone here. After my vehicle was repaired, twice the clear coat paint started peeling off…read morein different areas! In addition, there was damage done to my vehicle by this shop! The service from one particular employee was horrible! This is not the prestigious diligence I heard about the previous owners of Blue Hen Autobody as a child growing up! As a Geico customer I am greatly offended by this! I along with many others will not return here and this word of TRUTH will spread mightily!