I have been shopping with Ethan Allen for over 10 years. The two main stores I used were corporate…read moreowned and in Scottsdale and Chandler Arizona. We moved to Boise last year and purchased about $7000 worth of furniture and this year about $3000 worth of art. We were not happy with two of the art pieces (which were about $700) and asked to return them. I was told I would be charged a 30% restocking fee and basically was advised by the designer "you should have used our free design services." We were told unceremoniously by the store manager they would not waive the $200 restocking fee regardless of how much we have spent at EA or planned to spend (had been looking at about $13k of additional purchases). What I have learned from this experience is a) don't purchase from this store as it is not corporately owned and you will not really receive a high level of customer service or grace. b) Stick to corporate stores like RH.com in Salt Lake, Utah or Pottery Barn (Boise) who do offer a high level of customer service. One of the reasons we shopped at EA was the excellent customer service we received in Arizona. The quality as some reviewers have discussed is not really any better than Pottery Barn particularly in their "wood" products. We purchased a 'teak' outdoor coffee table and two matching chairs (were going to buy the matching stools but will not be doing this now) and they are already 'chipping'. Good quality teak should not 'chip.' I agree with some of the reviews about poor customer service in store -- I found that up until you buy something the sales people in Boise are very attentive, after that good luck finding out when your product has arrived. Lead times for products are very long. I don't recommend purchasing from the Boise store. Unfortunately they just don't give you much leeway if you want to return something which is not the case at corporate stores. Let's face it sometimes you may think something will work in your home but it doesn't -- most stores allow returns with no penalty. RH is one store that excels at free returns even when it means shipping large items or picking them up. This experience with Ethan Allen Boise has unfortunately been strange and very negative -- the store/manager lost the sale of a $1500 (I cancelled a still in process piece after the debacle over the restocking fee) art piece and future purchases of $13k for a $200 restocking fee. I worry they may need the restocking fee more than the sale of furniture.

This review is about the Ethan Allen store but also is a 'fan letter' for talented interior…read moredesigner Val Hartl who is on staff there. Working with Val was as joy-filled an experience for professional interior design and home goods buying as we've had across the six cities we've lived in with eight homes among them where we worked with skilled independent interior designers. Rewarding for us too as Val guided our decisions for an update of our home office and in the process we discovered finishing touches of pillows and ottoman for our great room.  Also spirit lifting for us because Val made it easy and fun as she created design schemes to consider with options assembled for us to take home to look at in our spaces. The result is something that feels "...just like us only better..." in ways we could not have envisioned without her help.  Val's listening and communication skills are great as was her patience and good humor in dealing with a couple "at the end of their designer rope" by the time we walked in the showroom.  (In our defense, this was after dilly-dallying with an independent designer who across three months and several hundred dollars fee had delivered to us no usable result.)   It required only a couple of visits to the Ethan Allen design workroom in a week's time and with Val's creative guidance we had selections made and orders placed for area rug, chairs, upholstery fabrics, leather and even details, Val sees every detail, like finishing trims on custom pillows.   If I could still dance (we'll get back to this), I'd do a happy one.  FREE DESIGN SERVICE = PRICELESS:  Design service is free here and it is also priceless for homeowners to work with an experienced professional.  The drill at any Ethan Allen is when you walk in the person at the showroom desk will welcome you and if you don't have a designer appointment scheduled, they will call up a designer to offer as much or as little assistance as you want as you browse the store. You can call and schedule an appointment with Val, and we recommend it, but she assures us that all of her colleagues at the Boise store are great to work with if you walk in. (All have design bona fides. See Boise store page: https://www.ethanallen.com/en_US/store-details?StoreID=816&utm_campaign=google-my-business&utm_medium=organic&utm_source=google&utm_term=816 ) Ethan Allen corporate runs the web catalog main page and there is something they could improve. Fer shure. So a designer in store can also help provide insight that the web catalog cannot, not just for furnishings but also fabrics, area rugs, lighting and window coverings. BRAND / BUYING AUDIENCE:  Perched at the upside of mid-range or low side of up-range for price point with products for buyers across all ages and stages of home ownership from starting out to feathering family home nests to scaling down in empty nester mode and with styles from mid-Century to contemporary to transitional to classic. But Ethan Allen was not a brand we used much in other homes in cities where we lived and shopped furnishings in premium brands above this price point working with independent interior designers to make it easy to do given my limited mobility. (I have had multiple sclerosis since college days and umpteen decades later mobility and energy are both challenged and design professionals did the 'legwork', metaphorically and actually, to narrow down options.  There's the "if I could still dance..." tie in from opening.) Ethan Allen wasn't on their professional radar (the brand didn't offer incentives to 'the trade') and that means only occasionally was the brand on ours when buying on our own.  But limited access to quality furniture options in Boise led us to the Ethan Allen here in 2016 and the good product and customer care experience then led us back now. LOCAL STORE OWNERSHIP MAKES THE DIFFERENCE FOR CUSTOMER CARE:  This is one of very few Ethan Allen stores that are not corporate run but with local franchisee and the proof to customers of local ownership is sometimes in the pudding of problem resolution.  To share example from our 2016 experience when a handsome leather ottoman arrived with welt seaming problem the store offered apologies and immediately proposed the option of a leather tradesman fixing the seaming or having the item replaced.  We chose the latter and they let us use the original item while we waited on replacement to arrive.  Very nice. This kind of customer care supported by local ownership makes all the difference. If you have heard or read online of bad experiences with Ethan Allen service elsewhere, those are likely corporate run stores. Here local owner calls the shots. All good. ACCESSIBILITY: Accessible parking spaces alongside the building meet ADA standards. For the most part furniture in displays is spaced to maintain 36" clear as ADA requires - and is more comfortable for all shoppers. Loo is accessible. PARKING: Spacious, private lot, woohoo!

My wife and I had the best experience purchasing from Scandinavian Design. From the ordering, to…read moredelivery and even pick up, all the steps were completely seamless thanks to Josh who helped us with ordering and all the staff at the pick up location in Boise. Originally the sectional we wanted was back ordered for months but Josh was able to get us on a pre-order and it ended up coming a month before they promised. Delivery was great, the company called me to schedule a time and they came in and put the whole sectional together for us. This sectional was an amazing price for how large, sturdy and comfortable it is. Its modern design alone is worth a lot more than $4k. We also ordered a dining table and picked it up at their Boise location. I was able to come at the scheduled time and they helped load it into my truck. The dining table is also high quality and has held up nicely around my three crazy boys. Thank you so much Scandinavian Design for helping us find affordable furniture without sacrificing on quality. And again thank you Josh, you were a huge help throughout the process and made everything so easy for us! I would highly recommend shopping here for all your furniture needs.

I spent nearly $3,000 on a furniture set from Scandinavian Designs. I paid an additional $250…read more(delivery fee + tip) for delivery. The nightstand, which was $300 (w tax), was crooked and wobbly. They ordered a replacement and scheduled a delivery, which never happened. They didn't call/notify me, so after waiting at home all day for it to arrive, I had to call them. They totally ignored the fact that they botched the delivery and then told me I had to bring it back to the store to exchange it for another one. After hauling the warped nightstand back to the store, then assembling it at home, the new one has the exact same problem. Their only solution is for me to wait another week for another one to arrive, bring the defective one back again and get another one, even though it's pretty obvious that the furniture has a factory defect. So now they are just wasting my time instead of fixing the issue. If it were cheap furniture, I would just give up and keep the defective nightstand. But I refuse to pay almost $300 for defective furniture, and the only solution is just more inconvenience and time spent on getting another defective product. Very poor customer service. I will NEVER BUY FROM THIS PLACE AGAIN. The furniture is horrible quality and the customer service is terrible, especially for furniture that isn't exactly inexpensive.

Made my wife very happy--which automatically made my life easier. Great prices, unique pieces, and…read morea truly special shop. The staff is incredibly friendly and helpful. And for the guys? They even have comfortable chairs where you can patiently "supervise" the shopping until checkout. We'll definitely be back!

Very thankful this store is here. Beautiful merchandise & a convenient location. My husband is a…read morebig fan of their heavy weight shirts & so many to choose from. I was impressed by the friendly & helpful staff. Some items were on sale & I got a puzzle for 30% off. We received a $25 gift card for a future purchase, nice surprise!

I always love stopping in and checking out what's new. There's always a shirt or jacket calling out…read morefor me. The quality and craftsmanship of each article of clothing is far superior to most everything else sold in the neighboring stores. I don't purchase as much as I'd like to.. (it's a bit spendy but again the quality is incredible) when I do purchase it's always my new favorite shirt or jacket that just gets more and more comfortable with every wash. I love this store!!

Stopped into this little boutique on my way to the antique store. I was mesmerized by the beautiful…read morechandeliers in the front windows. And the store front is bright pink. How could you not be curious about what's inside? This store is stunning. Anything vintage, shabby or beautiful, you can most definitely find it here. Lots of fun refurbished furniture. There was a gorgeous full length mirror for sale but it was about 400. I would have gotten it if I actually had room for it and if it was a tad cheaper. 400 is a grip to spend on a mirror you don't have room for. But as pretty as it was, I would have made it work! But I'm sure my husband wouldn't have been impressed with the price point. There's a little bit of everything here. Cloths, candles, decor... It was fun checking everything out! I did see a room that I believe is for crafts or classes that you can take to make stuff. I know making shabby things or refurbishing old furniture takes talent! I think it would be fun to take a class here. Get to explore and use your creative side. This store is really fun! They truly have a little bit of everything. The music is going and is super loud. I appreciate the loud music, keeps you energized and happy while you're shopping. They are on the pricier side so that's something to be aware of. Some of the furniture that's been worked on is worth every penny. It's a lot of time and money to invest in refurbishing old pieces. It was fun checking everything out. I know I'll be having shoppers regret not buying that mirror or the beautiful chandeliers in the front. I look forward to coming back and checking this store out again.

This store is just amazing. I enjoy stopping by to check out the new merchandise and always leave…read morewith something new. Today, I found a beautiful dress as well as a plan holder for my wall. I have also purchased one of her window art pieces, hair clips, soup, snacks, tank tops, and many more amazing items at unbelievable prices. The staff has always been very friendly with me even grabbing the window from the back when I was looking for something specific. If you haven't checked out this store yet, you should. When my mom visits she always wants to check this store out so she can bring goodies back home.

First to Review-- Woohoo! As good as it gets!…read more Shopping and giving to charity at the same time!!! Does it get any better than this? The Box Lunch, located in the Boise Town Square Mall not to be confused with The Lunch Box, a waxing store downtown Boise, is a place where you can go to buy your favorite pop culture gifts. I like to think of it as a smaller Hastings store. They have Harry Potter, Disney, many different childhood tv shows and movies, all of which make perfect nostalgic, and pretty cool gifts. The best part is that The BoxLunch helps provide a meal to a person in need for every $10 spent on pop-culture themed clothing and accessories a meal is purchased for those in need-- how cool is that? The people here are friendly and the quality of items was very high. I encourage you to check it out, maybe find something that you want, or a pretty cool gift, and know you're leaving there providing a meal for someone in need.

We've been going into this store for couple years and today was the last. Never have we been…read moretreated like dirt before. Manager came out and wouldn't give any information and honestly made it worse. Disappointed in a lot of things that took place there today. It escalated to us calling corporate office and then telling us we were allowed to shop and they would confront there stay and employees. But they also were unaware of what was being practiced at there "privately" owned store. No longer will I give boxlunch my hard earned money.

This new home decor store in downtown Meridian is the best!! Their selection is exactly what I was…read morelooking for, and the atmosphere in the shop is very welcoming!! I love that they are always getting in new things too. Definitely a stop whenever I am out shopping for my home.

Previous visit (Winter 2019) was 'tire kicking' the inventory at what was then a newly opened…read morefurniture store. This time we were hunting for hard to find size chairs to replace a pair of 25yo Baker brand chairs (yes, we are replacing not reupholstering them given the style just doesn't work for being comfy seating for me now even though a premium brand) for home office tv viewing and reading. This time we experienced this Basset store as possible buyers and in that view my original 4 star bumps up to 5 star experience. DESIGN PROFESSIONALS STAFF & GREAT CUSTOMER SERVICE: Although we gave it a good try thanks to the help of one of the designers, Jamie who has been in the design industry and knows her stuff as well as the Bassett inventory, we couldn't find the right fit of style and fabric combined. But we appreciated the bright large space with ample space to navigate around the items on display as well as the handy design center with fabric samples...custom carpet corner pieces too...and that we could take home large fabric 'memo samples' to look at in our space. The young owner-manager, Chance, models top notch customer care, also weighed in to answer a question that Jamie wanted his help to answer for me. And his looking out for customers was also so for all the store employees. THEIR NICHE & AUDIENCE: The Bassett brand is on the mid range, maybe lower mid range, in prices and for what it is the quality seems very good with customization available in some pieces for wood finishes, fabrics and cushion fills. Some pieces are bench made in the U.S. They offer custom dining table sizes sometimes only found in higher price brands. If you're in the market for furniture in the Treasure Valley, Basset is definitely worth the look and in particular if you're a CHF or RC Willey or Bungalow Home audience shopper I think you'll find options here that may be better quality in similar price points. STYLE OPTIONS: Borrowed from my first review - "From mid-century, to tailored casual, to transitional, to rustic, to modern, to traditional, there are styles for all tastes. Whether you're shopping for apartment or condominium, a whole house or one room in a home or looking for just one piece to finish off a room there are options here scaled to work in almost any space. Whether you're furnishing for hipster single or young couple or growing family or empty nesters or senior living, there seems to be something for everyone..." in this mid range price point. LOCATION: Convenient, just south of The Village, in the former Pier 1 store space, near Bed Bath and Beyond. PARKING: Lots of it in private lot. ACCESSIBILITY: ADA parking in lot. Store is fully accessible.

Absolutely fantastic store! Chance the manager and the…read morestaff were extremely helpful, patient and knowledgeable. They were not "salesy". I wasn't hounded or followed. I had always assumed Bassett was extremely expensive but I was pleasantly surprised! I have been to many of the high-end name stores in the treasure valley and their prices were two to three times the amount for the exact same furniture that Bassett sells. I wish I knew about them sooner! So far I've ordered six dining room chairs and a sectional and have plans to order a console, Ottoman and a coffee table from Bassett. I got to choose from a ton of custom fabrics...many of them performance and Crypton. Thanks Meridian Bassett crew!​