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    Downey Latino Newspaper

    3.0 (2 reviews)
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    Whittier Daily News - front entrance

    Whittier Daily News

    1.7(26 reviews)
    5.0 mi

    We've been Whittier Daily News subscribers for over 30 years. On 5/16/2026, we received a postcard…read morestating our subscription would automatically renew on 5/29/2026 for $5.25 per week plus tax. This surprised us because we had already prepaid for a full year in August 2025 and had specifically opted out of "Special Editions" that could shorten the term. Before we even had a chance to call and cancel, we were charged $300 on 5/19/2026 -- nine days before the renewal date listed on the postcard. When I called customer service, I was told our prepaid term had been shortened because of increased delivery surcharges, despite never receiving notice of any changes. I requested cancellation and a refund, but was told there is a "no refund" policy. The representative offered to extend the subscription through August 2027, at a $200 rate. But I had already paid $300 and the agent could not clearly explain how the additional $100 already charged would be applied or for how long. At that point, I no longer trusted the billing practices and insisted on cancellation and a refund of the $300. The agent finally submitted only a "request" for a refund, which will take up to 10 days to appear on my card, and they provide no status updates unless I call back myself. It is not guaranteed to be refunded, as it needs to be reviewed. Very disappointing experience after more than three decades as a loyal subscriber.

    Wow! They are truly scammers. Had an online subscription for years paying 4.00 a month after…read morebeing begged to support the newspaper upon cancelling the paper delivery. Feeling bad I agreed to the continued online subscription. At the end of December my automatic payment failed as I had to replace my atm card. I received a call and I explained what happened and I was prepared to pay the bill but I wanted to cancel because I could not read the subscription any longer due to poor eyesight. They were not happy but cancelled and did not require 4.00 payment. I got a call again in January from retention and when I refused to accept their offer they said I had a balance of 18.00 I needed to pay. They tell me because my special rate of 4.00 ended in November and I owed that for December. Requested copy of the contract and the person on the phone got very nasty when I said and I didn't cancel before because you guys begged me. His response.." that was your choice ma'am". Jerks!

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    Whittier Daily news office

    Downey Latino Newspaper - mags - Updated September 2026

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