I had a frustrating experience at the Matteson Recreation Center with a front desk worker named…read moreLaura. My dad, who had a stroke, has a valid membership and we came so I could briefly record him working out for stroke survivor awareness, since he's building a platform to help others going through the same thing. I wasn't there to use the gym or any equipment, just to record him, but Laura refused to let me in and was very rude about it. I understand there are rules, but the lack of compassion and professionalism in that situation was really disappointing.

Deceptive practices. I was sold 4 personal training sessions for $77…read more I was told by Kay-Kay (general manage) that it was a winter storm deal to get people in the gym (regular value $288) and that LA fitness would absorb the difference. That it was no commitment, month to month if I wanted to the continue & rate would not change. I was also told that I would meet with my trainer (Marty, who was great btw) once a week for 4 sessions. That weeks 1-4 was body mechanics and basic strength training. if I choose to move forward it would be more nutrition and strength focuse etc... As we signed the contract she throughly pointed out to reassure me that there was no obligation. she highlighted that N/a was placed on term fee, N/a payments due. During my second session 2/13/26, Marty mentioned that I had a package to meet with him once a month. and he had to book this session ahead.. I told him that we were suppose to meet once a week from what Kay-Kay & I discussed. after the session, I talked to Kay Kay who was at first confused to why there was a misunderstanding, she pulled up the contact and explained that I had two sessions left and that I was PIF (paid in full).. She said she was going to honor what she told me and clear it up with Marty and give me a call. on 2/18/26 Marty texted again asking if I had upgraded to once a week package & again confused I replied that Kay Kay had yet to reach out and I'd follo up with her regarding said package. He texted back later that evening stating that he had spoke with the regional manager about the mix up and I was give two additional sessions. On 2/20/26 Marty texted and said tge Matteson location was closing and he wanted to get my sessions booked. I told him I had a minor injury and that I still needed to talk with kay Kay to clarify. On Monday 2/23/26 I called to speak to Kay Kay and was told she no longer works at that location and was directed to call Kirstin at the Chicago ridge location about training package... Kirstin was not available when I called. On Friday 2/27/26 I called Chicago Ridge and spoke with kirstin (who I believe is Kay kay) who said she could not cancel or make any changes and that it could only be done at my home gym (Matteson) I explained the situation about Kay Kay and what was sold to me.. she (Kirstin) directed my to 949-255-7200 la fitness customer service.. I spoke to Adonis, who quickly referred to my signed contract where it stated the monthly fee and agreement. that he could not go by "hearsay" just the contract and 50% buyout. I'm insulted at this point because why would make any of this up?? there was no $77 down or any sort of payment plan mentioned. I told him to cancel and that I did not agree with his verbage of "buyout" because that would imply my participation or knowledge of a "buyin"... he stated that he would need a card to charge the fee and I told him to charge the card on file because again I do not agree with any of these terms or contract that was probably altered after I signed... just tell me it's $75 per session... the bait and switch is diabolical... Adonis said he could not charge my card on file and I did not give him a card to charge so he said I woul be held to the terms of the contract. I hung up the phone and called Matteson back and Jake said he could not cancel and that I had to call Chicago ridge. I then call customer service back and spoke with Tido who said "like Adonis said, there is a buyout fee and he's not going back and forth with me about it" I told him I never agreed to any package or payment plan and that I would be writing reviews on the deceptive practices of LA Fitness on every consumer site. Buyer beware!!!