Had flowers delivered to my mom for Christmas. Very happy with there service. Would highly recommend this shop. read more

This florist is rude and acts very put out and inconvenienced when I tried to place an order. Will not use again.

The service was fine...the actual flowers for the Birthday were so insufficient for the price, which was $40 and then additional $8 for the delivery, I called and let them know that I would not be utilizing their service again. She said do you want me to go pick it up and give you a refund...but of course I said NO..."how about you bring her couple extra flowers and balloon, that would be nice"? I mean I get more flowers in the $4.99 bunch at Walmart...that is so sad. read more

I recently ordered flowers from Downtown Florist to be sent to a family member and they were beautiful. They listened to my likes and dislikes for flowers and colors and exceeded my expectations. They didn't have some of the flowers I wanted in-stock due to the holiday weekend, but they ordered them and were able to deliver the arrangement the next day. They were easy to work with and took my credit card over the phone since I was out-of-state. My family and I have used them on several occasions and will continue to do so. read more

Downtown Florist - Beautiful Garden bouquet - Florists Near Me - Massena, New York

I've ordered flowers a couple of times from Downtown Florist and I was very pleased with the quality and service. Their roses are amazing! Thanks downtown florist! read more

On Sunday evening I placed an order for an arrangement of flowers to be delivered to a friend who had just delivered a sleeping angel baby and was holding a service for her daughter at her home. On Monday morning, I received a call from this florist saying they would not deliver the arrangement unless I could provide the grieving mother's phone number so they could call before they drove to her home. Not wanting to burden the mother further, I refused, and so the florist cancelled the order because, they said, it was too inconvenient to drive a half hour out of their way for this delivery, despite the address being within their delivery area. I believe I owe Downtown Florist an apology, because they are exactly right. Inconvenient is precisely the word to describe this situation. I am certain that when the doctor saw that the baby on the ultrasound had only half a heart, he thought, "oh man, this is going to be inconvenient. I have another appointment to get to." And when the expectant mother called everyone who wanted to know the sex, she probably said "it's a girl! And also, I have some inconvenient news." When she told her husband, I'm guessing his first thought was "well this is super inconvenient. I'm going to have to take time off work and get someone to feed the dog while we stay at the hospital to deliver my dead child." And you would think after experiencing such inconvenience themselves, the parents would have been more considerate of not inconveniencing others. Why hold the service at their home? It's super inconvenient for things like flower delivery and it's not like the baby ever got to sleep in the nursery her parents were preparing. And why hold the service on a Monday, because orders for these sorts of things probably back up over the weekend. It would have been way more convenient if the baby had come on a slower day for flowers. I feel like I should say I'm sorry to Downtown Florist because asking them to make the inconvenient 30 minute drive was completely unreasonable of me. After all, why drive longer than the baby girl even lived? And I understand that the flower arrangement itself was also inconvenient. See, there aren't any flowers for baby funerals on the website, I guess because baby funerals are generally too inconvenient to send flowers to, so it was definitely totally out of line that I expected the florist to take some extra time with these particular flowers to make sure they were appropriate for the occasion. Again, a major inconvenience. So, I'm sorry to Downtown Florist. If I ever have need to send flowers in upstate New York, I will certainly make sure I do not inconvenience this florist with my business. I truly pray no one at this flower shop ever experiences the inconvenience of losing a child. read more

I called this flower shop in my morning (I'm in CA) to try to sort out an order placed on Sunday. This florist was demanding a phone number, as the delivery was 20 minutes away from her. She said that she did not understand the order or the location. She also criticized my order, saying that it was inappropriate. I was more than willing to give her more information and concede to her professional judgement, even stating that I was willing to pay more. I called back with more information regarding the address, but I refused to give her a number, as I did not want the recipient bothered with phone calls. This shop owner was not understanding, at all. She canceled my order. She refunded me. However, I just simply cannot understand a florist that cannot work with someone delivering an arrangement to a grieving person and understanding that phone calls would not be welcome. She said she "had a bad feeling about this order". I have a bad feeling about ordering flowers from someone who isn't able to navigate situations where people are grieving. It's kind of like .... Their job!?!?!? read more

I called this business the day before my daughter;s birthday to see what was available..I was very pleased with pricing, friendliness, quick delivery, and the flowers were beautiful. Yes I would order from them again in the future. read more

I ordered flowers from the Downtown Florist website. I chose a specific arrangement that I knew my mother would like. When I saw what she received I couldn't believe it. The arrangement looked nothing like what I ordered. There were very few flowers in the arrangement, mostly greenery, and it was ugly and not fresh looking at all. I was so embarrassed that my mother received something like that. I will never order from Downtown Florist again. read more