I have not purchased this mattress yet but had gone to the 'office' / showroom where all three beds…read morewere available for trial. The Dozy was located on the 2nd floor in a busy area but it was super easy to find. I was greeted by a young man who was working behind a computer but he said hi and asked for my to give a minute while he finished up what he was doing. I decided to try out the beds and really liked the Forest Hill style which has 1100 coils, foam and gel. After the gentleman finished what he was doing he came over and spoke a bit about the product and answered my questions. Short and sweet, how I liked it. I've heard positive things on this mattress and love that they are Canadian and had a little showroom so you can check them out! I'll update my review if I decide to purchase and it is very likely I will

Wow. I ordered this mattress Wednesday night and it was delivered Friday evening…read more I've ordered other mattresses online before and was very happy, but didn't want to spend the same on my spare bedroom. I saw the sign for a $299 queen sized walking down the street and it caught my attention. No way could they do that. I checked out the site and some reviews and orders the level up from their base model. It came in around $500 delivered! They do make a third level that people rave about, but I didn't think it was necessary for my guests who typically only stay a night or 2, totaling 10-15 nights a year. Delivery was fast and efficient. Their delivery guys were friendly and clean. If you need a mattress for your own room, get the top of the line. (Still cheaper than most other brands). Spare bedroom, second tier. Cottage, dorm room or first place on your own, get the entry level! You can't go wrong for the price. Especially delivered!!!! Keep up the good work dozy!

Anisa provided great customer service and we look forward to trying our new mattress. We took…read moreadvantage of the 10% Canada Day discount on the original mattress.

DO NOT BUY FROM SLEEP COUNTRY - IT'S A RIP-OFF! I purchased…read morean extremely expensive pillow from Sleep Country after being assured by the salesperson that it was "top of the line" and would help resolve my ongoing neck issues. I was even given a five-year guarantee -- which I later discovered only applies if the pillow physically falls apart. In other words, unless the pillow disintegrates in your hands, you're out of luck. What they never disclosed during the sale -- and what I only found out after trying to return it -- is that ALL SALES ARE FINAL the moment you walk out of the store. I was stunned when I tried to return it and was told, verbatim: "The minute the customer walks out the door, they own it fully. We do not accept any returns." They attempted to justify this by claiming "Ministry of Health Guidelines" prohibit them from accepting returns -- a total fabrication. There are no posted warnings, no official Ministry labels, and no disclosure at the point of sale. Just a blanket "not our problem" attitude once they have your money. This is a classic bait-and-switch. You're sold a dream with misleading promises, only to discover their fine print protects them, not you. There is zero accountability, zero customer service, and zero transparency. BUYER BEWARE: If you're shopping at Sleep Country, don't believe a word their salespeople say unless it's in writing. And if you value your money, take it somewhere else -- this place is nothing short of a Scam

I had a good experience at this store…read more I was going to order online but instead thought I'd ask a few questions before making the purchase. I received good and knowledgeable responses and advice, and elected to make the order through the store rather than online. It was an easy process. (I ultimately picked up the mattress instead of opting for free delivery since delivery was booking out farther than we would have liked.) The actual mattress we chose - The Bloom Cloud - is super comfy and we are pleased with the quality. The mattress comes compressed in the box and you can easily set it up on your own. It is also feels really light once open, which makes moving it around and making the bed easy. I would shop here again and would recommend this store.

I had been hunting for a genuine Japanese futon to buy in Canada and finally found Tatami Imports…read morein Toronto. All my questions were answered thoroughly and quickly and they shipped a beautiful double futon across the country to me in Vancouver. The shipping cost was very reasonable, and it only took 5 days to arrive. Can highly recommend them for lovely quality genuine Japanese home furnishings and very nice service.

From the owner: Tatami mats and Japanese shikibutonsread more

i became very disillusioned with Ikea about 8 years ago. We had a couch with a side that was long…read morefor the purpose of lying on. The foam on that side became very worn down bc it was the only side being used. The rest of the couch was in pristine condition. I contacted Ikea to see if there was a way to purchase the foam piece on that side of the couch so that I could replace it and hold on to my couch for a while longer. their answer was no. As a result, I ended up throwing the whole couch away. imagine the number of Ikea couches that have ended up in landfill bc ppl did not have a way of replacing a small worn down section. VERY disappointing Ikea!!!! You should be better than this.

The customer service reps are all good but they use a delivery company (Go Bolt) who is 100%…read moreunreliable. I will never pay for them to deliver my order again. Since I don't have a car, I guess that means I won't be purchasing from IKEA again. Given today is the third day I stayed home all day to receive a shipment that didn't come, I suppose that's appropriate. Shame on you, IKEA

Horrible service. Do not recommend. They'll cheat you. Mixed up supplies then when you come in to…read moreexchange they try to make you wait until you don't want to exchange it any further and are unprofessional.

Terrible customer service. Deliverymen refused to take mattress upstairs, citing Coronavirus…read moreconcerns. I was not told when I purchased the mattress that this would happen. These two big strong guys just looked me and shrugged. I've had other trades and delivery people at my house since the virus. They just took measures - masks, gloves, etc. - and got on with it. I'm going to have to hire someone to come in to move it now because it's just sitting in my living room. It is too big for me to move it myself. Disgusting behaviour from these people.