Excellent service and great selection. Due to a foot condition I have I had to return several pairs…read moreof shoes until I finally found the right fit. Two different employees that evening went above and beyond and helping me with this I really appreciate it they did a wonderful job and Shoe Carnival is a great store.

From the owner: Kids' Shoes, Women's Shoes, Brand Name Athletic Shoes, Sandals, Boots, Sneakers, Dress Shoes,…read moreCasual Shoes, Work Boots, Handbags, Backpacks

Gone are the wonderful owners for this great store. The new folks that work there are very cold and…read morecurt. I have shopped there since they were at the southern hills mall, but no more. They got my absolute last purchase Good luck you will need it! It is very SAD, maybe learn some customer service for starters!

My family and I have gone to Rudolph's for years to buy shoes. This last week, I had the worst…read moreretail experience ever there, and I don't plan on returning. It was Tuesday evening December 20th. After having to ask one of the four salesman to come help us (no other customers in the store) these are the highlights of our experience. We were told (all with a dismissive attitude): 1. They don't have a way to measure children's sizes even though they sell children's shoes. 2. They don't know how to read different children's sizes. (i.e. 2 VS. 10W). Instead, just continued to read the numbers on the labels to me. 3. Their children's shoes don't have Velcro. (Not, I'm sorry we're sold out of children's shoes with Velcro or something else more plausible.) I have worked in customer service for years, and I would have never treated a customer with such a flippant and dismissive attitude. If this was a new hire, coworkers can be asked, there's always smartphones and Google, and there is simply 'I'm not sure, but let me find out for you.' When I was working in a new field, I had to say this a lot. In doing so, I learned about the industry and gave my customers a positive experience. We put back the shoes we had found and hurried out the door. I really hope this was a fluke experience, as buying shoes from Rudolph's has been a tradition for my family whenever we came together.

Excellent service and knowledgeable staff. I love that it's local and that they participate in the…read morecommunity. Garrett is a particularly helpful in-store expert!

Took my mom here after hearing her complaining all the time about her feet hurting even after a…read morebrand new pair of shoes. Adrian helped us out and did an evaluation of her walk and stance etc. She tried on a couple pair and finally found one she finds comfortable and was excited to wear them out of the store. Excellent customer service and great products!

I rarely go into this store because they're biggest sellers are boot and hats. I don't require…read moreeither of these items. Some of the western style clothing fits my personal style, but not much. I shop here mainly for my husband. He was gifted a flannel button-up for Christmas 2020 and it was too small so I needed to go exchange the shirt. Store didn't have any more. No big deal, found a different one. Waited in line for 16min before being informed that their computers were down and couldn't do an exchange. Wow...glad no one said anything to all of us waiting!!!!! (About 3 people in line left after they finally announced that.) Went back a week later and did the exchange. No problem. Found out about an hour later they left the security tag on. Took me another 10min line wait to get it removed because only 1 person was working and they were in small argument with a customer about boot stretching. Another employee came from the back, I flagged her down and she took off the tag. I've done plenty of retail...if there's a line you speak to the other people in line. Especially for a more expensive store such as this one. *sigh* Customer service isn't what it used to be. Or should be.

If half star or no star was an option I would give them that. The management is embarrassing and…read morethe district manager was making a scene and being rude to their employees when I went in there. Another thing is that the big girl with brown hair needs to stay off her phone and help customers there are more times than any I have had to sit there and wait to be helped. It is unprofessional and quite frankly rude. Although the sales employees are very good at there job. I was helped by three of them to help me find boots and clothes for my family. There is a short brown haired girl who tried to help me who seems to know nothing about retail and is the Assistant store manager. I think it would be in boot barns best interest to consider and new one. Maybe someone who actually knows western wear. Until then you will no longer be giving you my business.

This store has amazing of the moment pieces that you need in your wardrobe! Must stop destination…read moreat this mall for a great vibe and great customer service!

Just got another road bike from these guys. Levi was exceptional sales pro and helped me get a…read moregreat bike at a great price w the accessories I needed. He had an exceptionally great attitude and was very very friendly. Fletcher was just as helpful getting me everything I needed. He also took my old bike in for service and explained the process in the perfect detail. In addition the day before on the phone Michael was also very very helpful (as he always has been). These guys do the best job at having a great and helpful and very knowledgeable attitude always. It's the reason why this retail store is excelling. The service is exceptional. Kudos to the whole bike department here. Very very happy to spend as much as I need to with help and service like this.

Always very friendly and helpful. The gun and optics department is really helpful. Had a vortex…read morescope that got busted up from a fall and took it into them and they replaced it right then and there no questions asked. Great service and great selection.

The lovely sarcasm about me having a nice day. It would be a great way to improve! Are there…read moremanagers in franchise owners or do they just play pick up Rando on the street??? I brought a online order to the store to return and they wouldn't do it. I have the tracking package. I have the email that shows all the ways that I was ordered and my item number and they were only gonna give me store credit. I hate famous footwear. Their brand is wretched! This was a pair of Doc Martin, so I thought they would be safe, but no terrible and rotten just like the two bitches in the store today.I'm

Assistant manager is very rude and abrupt to employees and customers. Zero customer service skills.read more

We visited Ala Mode today because a good friend gifted me a purse that I wanted to exchange. The…read moreowner refused to let me exchange the purse even with a tag on it. She informed me they don't allow accessory exchanges. A friend had already warned our card group about their bad business policies after the owner refused to honor a $200 gift certificate her daughters gifted her for her bday. The owner told her she'd announced on Facebook that they would no longer allow previous certificates. But my friend doesn't subscribe to FB and knew nothing of it. (Going to also let my friend know who gifted me the purse as well as others who don't deserve this sort of nonsense.) Finally, don't be fooled by the earlier reviews. This is a new owner who's made these decisions to disregard my friend's and my requests. Save yourself the aggravation and shop at E & Co Boutique in the Marketplace on Hamilton, Rooted Boutique downtown or Chico's. We women deserve more respect re our hard-earned money while shopping in SC.

SUPER CUTE CLOTHES ! GREAT LOCATION! GREAT PRICES. Stoped by and was not disappointed! Kind owner…read morewho was very helpful! Will definitely come back !