Do not come here for threading! I had booked for a 1hr massage followed by eyebrow threading. The…read moremassage started 20mins late and was fine but nothing to write home about. The threading...not to be recommended - firstly the therapist, he managed to whip off one of my earrings while threading (never happened to me before), secondly after threading he started using tweezers on my eyebrows 'to tidy them up' - a sign of inexperience. In 20 years of having eyebrows threaded, no-one's ever needed to resort to tweezers - anyway he made them much thinner than I'd wanted and clearly wasn't listening to my request.

My experience with Create Your Beauty was very ugly. Last…read moremonth I attended an electrolyses session from a course of 6 treatments with Hayley, and although she was a very nice girl I was very disappointed that she missed some hairs on an already treated follicle. That meant more sessions and spending more money to treat follicles which was supposed to be treated the first time. Therefore, I asked for another therapist to take her place and asked to see the salons accreditation for the electrolyses treatments that they were offering. I received an email from the manager, Colin Solomon in which he explained to me that they are spending thousands upon thousands on paying for professional training for their therapists and that he doesn't see the need of special electrolyses accreditation. Now, the thing with electrolyses is that if the therapist hasn't have enough experience and the right training for this type of treatment, to know how to insert the needle into the right angle, there maybe be danger of infection, scarring or bruising (done by a bad insertion into the follicle causing a blood vessel to be broken) thing that happened to me after i asked to be treated by another therapist called Sarah working at their salon. After the penultimate session of electrolyses I saw the bruise on my right underarm, and I sent them an email with a picture for proof and asked for a refund on my last two sessions. Two days had past and I hadn't received any reply back. After two days of waiting I called to the salon and spoke with an employee that told me my situation is under review as has been escalated to the manager.I told them that this is not the way they should treat their clients and that if they don't give a resolution till the end of the week I will escalate the complain to the ombudsman and any other authority that deals with this kind of issues. I am now waiting for their reply, but I will urge everyone who is thinking to start electrolyses treatments to avoid Create Your Beauty as they don't have accreditation specifically on these type of hair removal method. I would urge people to look for accredited electrologists trained only in this method of permanent hair removal, as there is danger of loosing your money, time and scaring your area of treatment (whatever that is) for life.

I cannot speak highly enough of Create Your Beauty- Jo and Colin were incredibly welcoming, right…read morefrom the start. Whilst I was getting set up for my massage, Jo was kind enough to show me their floatation room and tell me more about the experience. It looks fantastic, and much large than I imagined- certainly one for next time! I was taken through to the treatment room and it is clear that they have really spent time finishing the salon to a high standard, considering the small details to make the experience as special as possible. A small flower on the massage table, large warm fluffy towels and a basket for your clothes and belongings. Colin made sure that I was comfortable, asked if I wanted to concentrate on any areas and started my deep tissue massage. It. Was. Incredible. I had initially booked the massage as a treat after a long week as I suffer from neck and back ache from sitting poorly at a desk all day. However, he manage to find and attend to knots and pressure points all over my body that I didn't even realise I had! An absolutely fantastic massage, with just the right amount of pressure. Next came an unexpected treat as I was asked if I'd like to use their sauna. I was unprepared for this little complimentary extra, but I needn't have worried as they provided me with a towel sarong, another huge fluffy towel and showed me through to the sauna room. After a relaxing sauna in the private room I headed for a shower with their sumptuous shower products. I would really recommend taking advantage of this extra benefit to extend the relaxation of your trip, made me feel like I was having a little spa day! All in all a fantastic experience that offered incredible value, highly recommended!

DREADFUL SALON; got enticed in on a Groupon voucher, and…read morethen further enticed by a 'promotional' offer = awful experience which led to an official complaint, despite their conceding a lack of concise communication on our part (which led to my being overcharged and embarrassed amongst other totally unprofessional behaviour!) and then their asking how I can rectify the situation for you? only to ignore my REASONABLE 'rectifi'cation terms in favour of a derisory offer talk about adding insult to injury!! If you want a bad experience with scantily clad stylists this is the place for you..

Just come back from GINGER AND LIME. WON'T BE BOTHERING TO…read moreGO BACK. What is the point of booking a time for a hair cut, when the salon has ABSOLUTELY NO INTENTION of honouring that appointment? I will be telling others to avoid this place. This is not the way to treat customers.