I made an appointment at this eye doctor because he was within the network, and because I didn't…read morecare for the doctors office I went to last year, so I thought I would try a new location. When I made the appointment I said I just wanted the glasses prescription, and gave the nurse my insurance information. I arrive early to my appointment, fill out the paperwork, and go through the preliminary exam with the nurse. She then has me wait for the doctor, only to return several minutes later stating that the doctor will not see me unless I do both the glasses and contact prescription. I do not want or need contacts this year, and the copay is higher for that prescription, so why would I pay for something I do not need? I refuse to get the contact prescription, and was asked to leave as the doctors is refusing my appointment. He refused to see me because he wanted to make more off my copay and insurance company.

Dr. Dzubey is a warm friendly optometrist who is easy to work with and can get an appointment fastread more

Took my mother to her yearly eye appointment. My mother is hard of hearing (she is 92), it seems…read morethe Dr. was not patient enough with her, he did not complete her eye exam, saying she was uncooperative and to come back in two weeks to exam her for glasses. I have never had this experience with any previous eye exam I have taken her to. I truly liked the staff, they were so nice and patient with my mother. I do not recommend this business.

My husband developed a severe eye problem out of the blue. We went to see this doctor because he…read morehad good online reviews. The reviews are well-deserved. He is a hard-working very thorough doctor. His staff is just great, so nice and helpful. I am so grateful for all of their help. The office takes covid-19 seriously. Their protocols for covid-19 are the best that I have seen, it requires a lot of work and diligence. If everyone did this, we would all be better off. Highly recommend.

This is the 3rd time we've been in for lenses for a family member in less than 1 month. You CANNOT…read moremake an appointment for their optical department Instead you have to sign in as a walk in and then be constantly overlooked as ppl who have been seen by optometrist AFTER you walked in get seen BEFORE you. It's a crappy way to treat your patients & customers.

Not nice when they perform a test that is not covered by the insurance without you knowing and…read morelater you found out that you have an extra cost you need to cover

well I call to reschedule, because the wind conditions in El Paso are so bad right now, which I…read morelive on the far East and driving to central, I felt it was too dangerous to drive in these wind conditions. The receptionist stated that there will be a fee since it was already inside 24 hours. No consideration given due to the wind conditions and putting our life's in danger, with this said I won't be using them no longe. Will be finding another vision place for us to go to.

Dr. Baptiste and his staff are wonderful. I've been looking…read morefor an office like this for years. After several visits to other optometrists in and around El Paso and always leaving extremely disappointed, I'm happy to have finally found a great office. The exam was through. The staff is incredibly kind and welcoming. Dr. Baptist is knowledgeable and friendly. The exam and fitting were a breeze. So thankful to have finally found them!

I read all these bad reviews and I do not understand why they write these things. Anyone can have a…read morebad experience anywhere that does not mean that they offer bad service. I personally love the service the staff and especially the Dr.. I do not ever go by reviews because are so eager to write bad reviews just because things didn't go their way. I've been going there for years. My experience there is GREAT!! especially the eye glass store . They are courteous and friendly and especially knowledgeable.

actually switched insurance back to VSP so that I could go back to Dr. Pholvichitr. I sincerely…read morelike the service he provides, however, he and his staff participate in Deceptive trade practices which are illegal business practices that defraud or mislead consumers. These practices can include false advertising, misrepresentation, and price gouging. A couple of examples include the additional fee for retinal imaging. When I visited almost a year ago this was not mentioned, not once. And yes there was a piece of paper on the wall stating that policy, however it was covered up with other items. I believe the cost was ~$35.00 or so. I refused to pay it simply because I did not give my consent and I was not told about it. However, my wife, my daughter and my son's did, unbeknownst to me (again a year ago). Today, my wife visited the office again, this time there was a text prior to the appointment detailing the fee, however, it states "additional fee" no amount specified. Too bad I can't attach a photo. In addition, the staff was extremely rude to her, and stated one price, then charged another. Upon asking for a refund, she was told that they were unable to give her one because the "manager" was not there to approve it. I'm so disappointed, I'm personally not going to visit this office again and neither are 4 other of his customers, last time. Too bad, if the Optometrist relied on his service alone he'd have a great reputation, however, the price gouging and the fact that the staff can't get their act together on pricing, lying to his customers, yes customers, not patients. He'd have a killer reputation. DO NOT WASTE YOUR TIME, DON'T BE SCAMMED. VISIT ANOTHER OFFICE. Frustrated and disappointed ex customer.

I am so grateful to have found Dr. Foote. I had a cataract surgery in San Antonio that was not as…read moreit should have been, and that doctor made little effort to improve my situation. Dr. Foote has improved my vision so much. The supportive staff is professional and informative about every procedure. I was always given a "go-to person" for any questions I had regarding medications and procedures. I am so fortunate that Dr. Foote is here in El Paso.

I recently had an eye examination at Sun Eye Care for new contact lenses. Dr. Heather Vigo-Sanchez…read morewent out of her way to do several fittings to get the best vision from new contact lenses. The service I received from her and her assistant, Myra was highly professional, caring, and effective. In short, it was excellent. I very strongly recommend Dr. Vito-Sanchez and Sun Eye Care. James

I like to start off by saying after seeing 3 different doctors (ophthalmologists), 2 at Envision…read moreand 1 at Southwest Eye Institute my prescription was wrong. The second doctor even yelled at me in the exam room telling me he is not interested in what I had to say while I tried to explain why I am there. The doctor at Southwest dismissed me saying I was seeing streaks on their lens machine and that it was as good as it was going to get with my prescription. For two years I struggled with my prescription making it hard to see. I remembered I went to see an optometrist back at El Paso Eyeworks located on Gateway w. I recalled I saw clearly after my exam, so I reached out to her. I saw the optometrist (Dr. Syndy Maynard) this past Saturday, and she listened to my concerns. Turns out, 3 doctors (ophthalmologist, all male), could not figure out that I now needed bifocals. I told these 3 ophthalmologists the exact same thing I told this optometrist. That was the change in my vision. I never had to wear bifocals before. These previous doctors could not figure out or care to figure out that hey, maybe we should take her seriously and investigate just a little further. Two years I was struggling to see! One doctor listened, cared and helped make the correct diagnosis. I am forever grateful for Dr. Maynard and strongly recommend her!

Dr. Gabriel Martinez is a fabulous doctor! Not only is the establishment conveniently located but…read morethe staff are exceptionally inviting and kind to their guests. Their hospitable efforts made the entire process feel comfortable and easy while their attention to detail and dedication in sanitation furthered my experience as being a safe one during this troubling time with Covid. I would highly recommend anyone to this business any day! Thank you Dr. Martinez and everyone there at El Paso Eyeworks!!

Amazing doctor! I've been coming to him for almost 20 years and he is definitely one of the BEST by…read morefar! My family and I, including parents have all come to him! VERY BEST EYE CARE