The most recent review for Caprock Air Conditioning & Heating was over 6 years ago…read more This Hobbs, New Mexico-based business provided quick service to my house (actually my brother's) back in October 2022 for our air conditioning unit. I was the adult on the premises to speak with the technician about our issue at the time. The nice young man who worked on the unit inside and out of the house was extremely respectful, knowledgable, and candid with his explanation of the services he performed. At my other brother's house, the furnace started puttering out in mid-February 2023. His wife's cousin and the company he worked for tried some half-effort work, not repairing the issue at all. We suggested Caprock. That issue has been resolved since Caprock's repairs. In both instances a technician was available at each house within a day. Repairs took less than an hour. I've heard no complaints about the costs. Lol. For my own house which should be ready for move-in a couple months from now, I'll have this company on speed dial should any issues arise.

Caprock has done quality HVAC work for us for over 8 years. They are professional and responsive.read more

Do not use them. They want to do things that aren't in code and when you call them down on it they…read morepull it all up and leave and then notify you by email that they wont be doing the job you have already paid them to do and that they already have your check in the mail. All my husband told them that he wouldn't allow them to put in schedule 40 conduit because it wasn't up to code and he could call the electrical inspector to prove what he was saying is true. Now this is how Jay himself acted. Gesh what is wrong with people. They want your money but they want to come and do a half ass job. What kind of business does this and stays in business. I can assure you I will never send people to them again. I think I will call the BBB and see what I can do.

All I can say about Jay's is that I called them about fixing my central air conditioning when it…read morewent out and had to leave a message. A month and a half later, they called to make an appointment.

The good: Angel was able to get to my property immediately to diagnose the issues and come up with…read morea plan. The bad: I called back one week later to approve the extensive repairs on multiple units. I was told they were booked for 2 weeks. After that call, the business stopped answering my phone calls, voice mails, and texts when I simply just wanted to know what date someone could fix my units.

Best overall service and quality I have had. You can take Mr. Thomas' word and know that he will…read morestand behind his recommendations every time.

My AC went out around 5-30-18. After replacing the Run/Start Capacitor due to physical damage, (I…read morehave an Alabama HVAC license - inactive and I am a 40 yr veteran electrician), I had to call a service company on 6-4-18 as I did not have my tools here for working on the refrigerant loop. When the service company came out, they said it needed a TXV and a fan motor. I ask why a fan motor and they said "because you had to replace the capacitor" (this is an extremely low speed fan, the motor did not need to be replaced). They did say it was warranty work as they had installed it originally. When I received their quote it included parts on it. I reminded them it was warranty work and they said their quote didn't include parts and the price did not change. After nearly 4 weeks of phone calls and no progress, I gave up on them and ordered the parts myself. The parts arrived in 4 days. On 6-28, they contacted me to schedule access to my property for the repair. On 6-29 I called them to tell them that I was going to do the repair myself as I had found the damaged TXV line and did not want them on my property. They informed me at that time, it had been repaired. I had to go turn the unit on during the call to know it was working. While I was looking into repairing the AC myself, I found that the TXV equalizer line looked like it had been filed through at a location where it did not contact any other part of the unit. (I have pictures). It also looked like it had occurred on at least 2 separate occasions. One set of marks had a patina of 2 to 3 years old and the second damage was 1 year or less old ( AG Sheet metal had the service contract with the original owner). Reference the Patina Chart at https://www.crescentcitycopper.com/why-does-copper-turn-green.htm, 1. This service company is asking for nearly $2,000.00 for less than 4 hours onsite for the repair work. I believe this is outrageous and is price gouging. 2. Without the damage to the Equalizer line there would be no need for repair work. , Go somewhere else. Do not use these people.

charged my daughter for a repair they never made their ac is still broken and the tech refuses to…read morelet us speak to the owner.

I will never do business with this company again, My unit is still under warranty but for them to…read morecome fix it he wants to charge me 1,800 in labor for a -5 hour job. when I questioned the rate, the owner became very rude, not allowing me to talk and telling me to get someone else even though it was under warranty.