*Wait time is extremely long…read more Came in to get a Real ID. First, it's definitely recommended to get an appointment, but that doesn't translate to a speedy efficient experience. After chatting with a few people, there were a few people that had been waiting for several hours. Walk-ins beware. The wait time can be more than several hours. Please ensure you have all the necessary documents. Payment can be in cash/card. Priority is given for cash payments. Also, documents (pdf) can be sent mailed to: kytcddl.lexreg@ky.gov

I guess it's a terrible place to work because the employees take it out on the customers. I was…read moretold not to make another appointment and just to come back any day.. when I returned I was told it wasn't during the "proper hours". Next time when I returned during the "proper hours" they said we're not taking walk-ins today because we have a new computer system. Asked, should I just make another appointment? Reply was "no come back next week". Today is Tuesday.....

I came on the day after Labor Day. Got there about 7:50 and there was a few people already waiting…read moreoutside the door. They opened up almost right on time. About 8:05 I was already being helped. Unfortunately I didn't have what I needed and ran home. Spent less than 10 minutes inside. The woman that helped me was friendly and helpful. About 8:25 I came back. Got everything processed (change of license from a different state), and in under 20 minutes I was out the door with my new KY driver's license. The 3 employees I interacted with were very friendly, and the service was quick. I'm very happy with my experience there.

Number was a disconnected number Still trying to figure…read morenumber. Been trying to get lost id mailed in form 3 weeks ago yet to hear anything

I will have to say for a motor vehicles it went extremely fast and it was painless!!!! Now don't…read moreexpect the friendliest of people but hey they get you in and out and on your way, I don't ask for anything more!! I guess it is relatively quick due to the small town effect so Hhhheeeeeeee Haaawwww!!!!! Never had a bad experience and this is our third time being here!

It was time to once again renew my Driver's License. The County Circuit Clerk's Office is no longer…read morelocated at the "old courthouse" at 501 Main St., Shelbyville, KY. It is now located in the new courthouse at the corner of 4th & Main. I found parking right in front of the courthouse which was nice. I entered the new modern building and was greeted by deputies at the entrance prior to walking through a metal detector. This is new for Shelby County. One deputy searched my purse while the other ushered me through the metal detector arch. Once through the deputies directed me to an office on the main floor to the right of where I entered. It turns out three other people were also applying for renewals on their Driver's License. The process went fast and efficient. The longest delay (about 5 minutes) was to wait to be seated for my new picture. After my picture was scanned the clerk completed my new license and handed it back to me (warm off the machine). So I was in and out in less than 15 minutes and the cost was a mere $20. I'm now legal for another four years.

how do u make a appointment to get ur drivers licence renewed when theres nothing. mine expired…read morejune 6 2020. i need help... dont have a printer to print. i just need a appointment. 502-487-7282 know i shouldnt leave my number but i need help.

I was shocked when I checked this site that I had given a such poor review several years ago. I'm…read more glad to know that the only one that counts is the most recent review. I was interested in updating my review based on the ease in arranging for an absentee ballot to vote in the upcoming election since I will be out of town on the early voting days and on Election Day. My husband and I both separately filled out our request for an Absentee Ballott and submitted it online. Three days later we received our ballots in the mail. Before we had a chance to fill in our ballots we received an email message that one local item was worded incorrectly and that a new ballot would be sent out right away. The replacement ballott was received promptly. We have now filled out our ballots and they will be dropped off in the Clerk's Office indoor drop box tomorrow. Thanks for offering a variety of ways to assure each citizen can cast their vote.

This office is filled with the least helpful people I have ever met. I have the misfortune of…read moreliving in this county and I deal with this office on a regular basis. 9 times out of 10 I get someone who treats me the actual human garbage because I have a question. Just on Thursday of last week I was hung up on twice for asking a question that wasn't their exact department. Awful awful customer service

Called office looking for information and here is what I experienced. I prefer to speak with…read moresomeone instead of using online services and I called to get some information. The woman that I spoke to, and I will say "woman" because she was definitely not a lady, wasn't very friendly whatsoever. It was obvious that I was disturbing her and causing her to do her job and she started to make a rude and disrespectful comment but, she caught herself. If it bothers you to do your job and be helpful to someone then, you need to seek employment elsewhere. Before you do that, CHANGE YOUR ATTITUDE. I don't know who this person is but, when I go to the Morehead office, I intend to find out and complain to her supervisor! She doesn't need to be working with the public if she can't handle it. I would love to speak with someone on the phone who has some authority at this office and let them know about this. If I could have pulled her disrespectful carcass through the phone, I would have done so. Just RUDE. I'm sure that my experience isn't going to matter and neither will this post but, you wanted to know.

This is the best you are going to get with DMV offices. If you make an apartment, they get you…read moreright in and I spent a total of 20 minutes getting my license renewed. I love a small town government office

My child went in to take temp test . To come out very frustrated because the guy overseeing test…read morewas rude and playing YouTube loud while my child was taking test . Very unprofessional, have some professionalism and respect .

Terrible service. The staff member in charge of the driving test was extremely rude,…read moreunprofessional, and intimidating. Instead of helping people feel calm during the test, they create an uncomfortable and arrogant environment. On top of that, the treatment I received felt discriminatory and racist. I understand they have to evaluate drivers, but that does not give them the right to treat people with disrespect. I definitely do not recommend this office for taking the driving test.

The service was very speedy and every staff member was extremely nice. This was one of the best BMV…read moreexperiences I've ever had!

Never did I think I would write any review of a BMV, let alone a 5 star one, yet here I am…read more Here's something I didn't know- BMV locations are independently owned and operated. This location is exceptionally friendly and helpful. I was getting my federal compliant ID and had heard stories of people having to make multiple trips. I checked online ahead of time and was pretty sure I had what I needed. I was greeted at the door by a friendly gentleman who confirmed I had checked in online properly and my space in line was reserved. I filled out a form and waited just a couple minutes for my number to be called. The person at the counter was friendly and helped me with my ID and two license plate renewals, with some nice conversation while she completed the registrations. All in, less than 15 minutes later, everything was done in a quick, professional way and I was on my way! Hard to believe you can enjoy an experience at the BMV but it's true! Next time you need the BMV, I recommend this location.

I'm starting this review with patience…read more You may ask why? It is needed because of Covid19 the clerks offices has been inundated by this unprecedented virus. I had visited two different offices and found long lines. As it turns out each office is running on skeleton crews. I was thankful they were able to be open. As we stood outside in single file with 20 people before me, we were periodically explained by employees under CoVid protocol the Staff of only two on duty can only allow two customers inside at one time. To help speed the line we were given information to have ready and if anyone didn't have all needed documents one was saved the loss time. Once my turn came, I found the employees to be helpful and courteous. My renewal was easy and faster than expected. " Patience is what is needed in thees difficult times ", Plenty of lot parking No facilities available Revised hours due to CoVid.