Ok- hear me out. No one likes to go deal with cars, licenses, etc. This time it was even more…read morecrowded than usual because of the Russian malware attack from last week. So- off I went to presumedly spend hours & hours waiting. Nope. There was a fantastic worker who was keeping everything/everyone in order. She made sure we had our paperwork in order so we weren't wasting our (and their) time but not having what we needed. Further, if people were there for 3 specific "regular" things & had their stuff in order, then those were put in a rapid line. It really kept everything going. I was beyond shocked that my entire visit was only about an hour. Now, do I look forward to renewing next year? Nope. But, I will be going to this branch!

Stopped by to get a lien release. Office was well organized and had 30+ people sorted within…read moreminutes of opening the doors. Jalen in particular was very helpful and personable. With his help I was in and out in about 25 minutes. This was Chick-Fil-A level service at a government office! Well done!

the worst clerks office in Louisville they're rude, always switching up their "rules" last month…read moregot my plate emailing the same insurance the same way was no issue go today to renew them and they make it a big issue saying i can't do it when literally did the same thing

Having lived in a few different states. I've had my fair share of dealing with the DMV and county…read moreclerk, this is one of the only states where people are actually nice, patient and know what they are doing. Entire staff here is super friendly and very helpful. I had to deal with my stupid bank taking almost 6 months to send me my title (moved from Nevada to here and it's a whole mess of title holding state vs non title holding state) Each employee that helped me with out of state vehicle transfers took 30 minutes or less from start to finish with transferring title and handing me plates.

Apparently they have different rules for different people. Depending on who is working will…read moredepend on if certain rules are followed or not and if you will get help or not. Gross incompetence of the employees. They have to ask for help constantly. Wait times are atrocious. Do yourself a favor and avoid this location.

I went to the Westport location to renew my auto registration…read more I took a number as I entered the office, but soon figured out that it had no significance because they were calling people at random. When I asked to speak with a manager to understand what was going on, a manager named Justin wouldn't even answer my question and instead came out and made about how everyone was supposed to be separated into two groups and sitting in different areas. No sign! He was rude, condescending, and treated everyone in that room like a child that had misbehaved. I've been going to that office for years and that's the worst experience I've ever had! He was a complete jerk and had no business working there...

Very quick service and everyone was extremely pleasant to work with. We had to use the downtown…read morebranch because we were registering out of state vehicles. Will definitely use the downtown branch in the future.

Not a bad location. If I don't renew my tags online, I will typically visit one of the suburban…read morelocations to avoid any crowds, and downtown. I had to visit this location twice over the winter. First visit: To have something corrected on our marriage license since the Middletown location made yet another mistake(the lady out there made a half-dozen mistakes on our license, five of which we caught when we were there). This was a simple in-out. The lady told us we could've waited until we filed it to have them correct(white it out)/to save us a trip, but I didn't want to wait(a-n-x-i-e-t-y about such things). Second visit: A return to drop off and file the marriage. Again.. a simple in-out during a snowy time in the city. We went ahead and paid for 2 certified copies. Both times were great. The employees were nice, helpful, and talkative(without doing too much). Parking seems to be easier downtown now... they have signs posted around for street parking so you can text a number and pay/reload your time. I like that. Every city should implement it. The building is also an old courthouse, so it has that historical flair. Good visit. If I ever need to go in for tag renewal, I wouldn't hesitate to use the downtown branch again.

This wasn't quick and easy process. Thanks to their help. I switched a car title from out of state…read moreand was able to have everything processed and completed by the end of my trip. Perfect.

I had to title a vehicle in Ky. from out of state. The Supervisor at the Dixie and Upper Hunters…read morelocation was very arrogant and didn't listen. Instead she talked over me. I went out of my way to explain exactly what I needed. She told me it had to be inspected first by the sherriff. I took it to the sherriff location and he said it had to be titled before he could inspect it. He was upset at me because I was doing what I was told. This location is mismanaged and is in dire need of qualified management. If Bobbie Holsclaw can't manage the location better than this, it's time to vote her out of office.

I went to the one near the fairgroundsthis week 4 years ago I went to the one on Hurstbourne…read more where the security guy was rude ,had his feet up on his desk and would just point and look at you with disgust. This time at the fairgrounds it was completely different very professional , organized and saw the security guard speaking, smiling with people The lady waiting on me was excellent

No one enjoys the DMV. I can't say I had an enjoyable visit this morning, but I will say I got in…read moreand out in 2 hours and everyone was kind. A few tips: Dress for the weather. I waited half of my time outside the building. Someone had brought a little fold-up chair with them and that was genius. I was very cold and the wind had no mercy. Glad I had a coat. Arrive before opening if you're walking in. I got there at 8, the parking lot was full, and the line was halfway around the building already. Be sure you've got all your correct documents. You don't want to wait at least an hour to get in, and then have to leave (or scramble to get the correct hard copies as I heard some folks doing in the lobby). To get a RealID, the process is this. They direct you first to a QR code to sign in and get a virtual place in line. Then they check to be sure you have the right documents. You're allowed to sit down after this. Next you have to take the vision test, which is very quick, and then when your phone tells you you're up next, they direct you to a little maze of cubicles to get your photo and other details, pay the fee, and voila! You're done. Everyone I came into contact with was professional and kind, and moved things along as fast as they could. If I had to do it again, I'd try to get an appointment and skip that 50 minutes of shivering outside. But honestly it was much better than I expected.

Rude as h$&@, inefficient, and I really don't think they know how to count. I would never go here…read moreagain. Go to Sellersburg, Scottsburg, or any place else. Believe me, it's worth the drive.

went in there to try to transfer a title for a vehicle I purchased ran into a couple of road bumps…read more I was asking in general questions and the gentleman who was supposed to be helping me was to ready to reply but wasn't listening to what I was asking mind you the website stated something completely different than what they told me in person and it took 2 other ladies to help clarify I remember one name in particular Debbie very sweet lady but the man and the other ladies attitude towards my concerns was ridiculous shouldn't be in customer service if you have an attitude like that

My experience with the BMV has always been positive. I've used them several times since 2016 when…read moreI returned to the area (obtain IN drivers license from another state, transfer car to another owner / done twice for two different vehicles, switch driver license to state i'd). So, it really surprises me when I read some of the negative reviews. The employees have been very friendly, explained any relevant information in a clear and concise manner, and provided all necessary information (when items were missing, etc.) to quickly close gaps on what I needed to get accomplished. They have always been incredibly patient and often offer smiles. Some visits have been busier with customers than others. Regardless how busy they've been, it's always been obvious that the employees work diligently and as quickly as possible to meet the customers' needs and to move onto the next. The visits and wait times have never been excessively long. They provide 5 stations to take exams. The main waiting area has plenty of seating. There are two places where photos are taken - maybe one for driver's license and the other for state ids. There are approximately 6-7 employees to help with all the BMV needs. The parking is not bad. The parking lot isn't huge, but I believe is adequately sized for them. It sort of sits on a hill, so it can be a little awkward maneuvering in / out of spaces.

I renewed my driver's license this morning at the New Albany BMV! It was in and out! Easy! Well…read morerun! Couldn't have been better! I'd give a ten for sure! Diane Cravens

Finally! Everything is located in one building! I visited the Department of Motor Vehicles on the…read morefirst floor. The area is easy to navigate and each station is labeled to make sure customers experience as less confusion as possible. The vehicle registration line is amply staffed to keep the line moving smoothly. There are also signs posted giving individuals the opportunity to email a digital copy of their insurance verification to speed up the process before you even get to a staff member. You have the ability to write checks, pay in cash or by credit/debit card for a fee. The employees have always been professional, personable and polite when I have renewed my registration each year. It took me approximately 6 minutes to complete my transaction!

Excellent attention to detail and very helpful and kind individuals. Made process easy.read more

We went to the Clerk's office to get a car registered, but the title had been damaged by the rain…read more Alexandra was so helpful, quick, clear, and kind as we tried to figure out what our next steps would be. The wait time both times we went in wasn't too bad, and her helpfulness deserved a shoutout on here.

The clerks are friendly. They work as quickly as they can. Quite the crowd when I went but…read moreonly took 1/2 hour for me. Got my new tag sticker and out the door. I appreciate their patience when so many people are waiting.