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    Dr's Kramer and Koterwas PA

    5.0 (1 review)

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    15 years ago

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    Summit Plastic Surgery & Skin Care Center

    Summit Plastic Surgery & Skin Care Center

    2.5(2 reviews)
    0.5 mi

    I had to drive a friend to an appointment at 1:30 pm. We arrived at 1:14pm and she checked in. The…read morefront desk lady was polite until we sat down. She then began loudly chatting to a coworker on break about staff, making negative comments about new hires and giggling in a very fake way that was nails on the black board. 1:30 came...and went, while they continued to socialize...1:40... and still chatting loudly while people waited. 1:45 my friend notifies them she is on a time restraint and how much longer? The front desk lady told her they were on the way to call her. 1:50, she is away from desk chatting to the associate aid who was supposed to be on her way to call my friend up. 1:58, my friend had to stick her head into the reception nook to inform them she had to go. The receptionist giggled and waived her off. The previous time we were there, the staff tried to refuse her for being 5 minutes late- because they moved the office across the building. The receptionist was away from the desk while we stood there waiting, they saw the pharmaceutical rep before even looking at us or signing her in. But they wanted to cancel because ww were 5 minutes late???? No one would even recognize we were there for 10 minutes as we stood at the front desk. She fought pretty firmly to get seen and they very grudgingly saw her. The customer service is appalling. DO NOT WASTE YOUR TIME HERE if you don't have to. I have never seen such rude, condescending staff. The Dr however, was nice the one time we saw her. My friend never got to get past signing in today and left still with her stitches in! FOR SHAME!

    This is the only dermatology office in the area, so you really don't have much of a choice when you…read morehave a skin cancer worry. Sure, you could go out of town, but that's out of insurance network... Regardless of so few choices, I've been here several times and have nothing negative to say. The staff is always friendly. Sure, the receptionists carry on personal conversations sometimes, and sometimes with other staff. But that's everywhere! And it's never negatively impacted me. The office is clean and neat. I really dislike the center seating, though. Odd benches that make you feel awkward if you have to sit there. The waiting area is too small sometimes. It can take a long time to get an appointment, so don't delay when you want one. Plan on at least a month or two out. They do keep a cancellation list. The ladies were calling some people on that list the last time I was there. The dermatologist is incredibly nice. She explains things and makes me feel comfortable an confident. When I had a mole removed, then had to go back for a wider excision, both processes went very well. Both her and her nurse are compassionate and caring, and I felt like I was in good hands. Biopsy results were reported to me in a timely fashion. I go for annual skin exams, and I have confidence in the staff. I've never had an unfriendly person helping me.

    Dr's Kramer and Koterwas PA - plasticsurgeons - Updated August 2026

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