Terrible service, brought a dress there and it came back with holes and a bleach stain. I called to complain about this and I was completely dismissed. read more

Dry Clean Direct - $1.98 Cleaners - Dry Cleaning Near Me - Burtonsville, Maryland

Great pricing and alterations. The seamstress is quite good! My go to dry cleaners for tailoring.

HORRIBLE HORRIBLE HORRIBLE. They are very rude and most importantly very unprofessional. Took my clothes here the first time and some little kid that is probably 18 years old took my clothes and made me pay upfront. Upon returning to pick up my clothes, was told one of them had a tear and they didn't wash it. I know my clothes and i know i didn't have a tear because if i did i would have thrown the shirt away. It looks like they damaged it when they were attempting to tag it. This little kid had the audacity to tell me they will give me a credit for the amount i prepaid and i told him that they damaged my shirt and he wants to give me a credit of $1.98 for the shirt. Simply said no to give me my money back. I should have know something isn't right with this business when they said they only accept cash and it must be prepaid. Its 2016, what type of business doesn't accept credit cards, a bad one i can tell you. Any reputable business takes credit cards. I own a business and i wont make my customers go to the ATM because its a big inconvenience for them. They want you to pay them upfront in cash so if they screw up there is no way to make them pay and just have to hope they issue you a refund. Taking my clothes here was a very big mistake and I should have read the reviews first.Do yourself a favor and take your clothes to a cleaner that is reputable and will take credit cards. I went back to my previous cleaner, it is 3 mile ride but its ok. At least in 8 years havent had any problems with them. read more

I have never used this place because their customer service sucks! I called to ask if they did fabric alteration and the guy who answered just said "hello". I had to ask if it was a dry cleaners-then he says "yeah". I asked if they did any kind of fabric repair and he says "yeah we do alteration" and hung up on me. Never getting my business read more

CAUTION DO NOT USE THIS COMPANY. I've put up with missing buttons and over starching for years but this is the last draw. I was told my clothes would be ready after 5pm Monday. I go Tuesday morning to pick up and I am told "oh there not ready you'll have to wait". When I let them know it's all my work clothes that I need for work that day they finally make a call and see how long. The tell me no credit and that Incan go somewhere else because they don't want customers who complain. What a joke. Never going back! Do not recommend ever! read more

I'm not going to be surprised when this place goes out of business.Bad service.I was a bit shocked and finally concluded that the 18/20 year old that works behind the counter with the most condescending attitude is probably a relative otherwise-why risk your business. The quality was below average.Theres a lot more dry cleaners in the surrounding areas Burtonsville.We always have a choice read more

If negative stars were possible this place would get them. I only gave this place one star so that I could leave my review. Six years ago I had an incident with this cleaners. I had been bringing my clothes for over a year and my last visit there they returned a pair of my pants with a hole. I took the pants back and of course they argued me down. They claimed there was no way possible that they did that to my pants. They then instructed me to read the policy letting me know they are not responsible for any damage to clothing. They did not replace my pants or even offer that they dis refind me the $1.29 it cost me. Well fast forward to April 8, 2019 and now that I am back in the area decided the incident was long ago, no big deal- I will try them again because its convenient and the items I needed cleaned were super simple. I go in give my number and I am informed that I am on the "DO NOT SERVICE" list (I say list, but I don't know if its a list or just me). I thought the lady was joking or that after I explained to her it was six years ago they would remove me from the list. NOPE. She said she couldn't service me. What a joke. I'm not going to argue and beg someone to take my business but I will inform people of your business and customer service skills. read more

They made my wife's silk blouse worse than it was. In fact it had more stains on it than it did in the first place after we picked it up

Terrible - plain terrible - I would rather pay more and get my clothes properly cleaned. This is not the first time they have ruined cloths. Sorry but not good read more

HORRIBLE! DO NOT TAKE ANYTHING TO THIS DRY CLEANER! Every white article of clothing was ruined by yellow and brown scorch marks. A brand new bright white suit was so badly discolored that the jacket and skirt no longer matched. Owner (Shon) REFUSED to refund my money or reimburse me for clothes (although I had original purchase receipts) saying my clothes were not damaged - after his staff agreed the clothes were damaged. He told me I could take him to court?!? Terrible customer service, terrible quality. I cannot believe a brand new business would not try to save a customer. I had a similar issue with a discount dry cleaner in Virginia - they reimbursed me with no hassle at all. This owner should rethink his business strategy. read more

They are pretty good. There is a language barrier but they seem friendly. I only have one complaint and that's when my husband dropped off my trousers and told them to make sure there's a crease on all of them. Well they ironed out ALL of my creases on. I guess they didn't understand what he was saying. I was pretty pissed because I try to avoid ironing like a plague. Other than that they have done well with my other clothing. read more

I was very disappointed with this dry cleaner. I had a cotton sweater cleaned there and they didn't remove a spot that I had pointed out to them. I brought it back for a second cleaning and they WASHED the sweater and shrunk it. I never asked for the sweater to be washed - I wanted it dry cleaned. I brought it back and asked that they pay for ruining the sweater. I couldn't wear it any longer, it was too small. They refused. The manager offered me a $10.00 credit for dry cleaning at his shop. Why would I ever bring anything back to them to be cleaned? That was so ridiculous. He didn't even offer me the $10.00 to pay me for the ruined sweater. That would have made more sense. I will never use this dry cleaner again and you should be careful if you do. There are other dry cleaning establishments in Burtonsville and Scaggsville - you don't have to use one that doesn't care about its customers. These people don't care - they never apologized for ruining my sweater. Unbelievable. read more

I had to stop and write a good review when I was shocked to see this bad review. I used to go to this cleaners quite often when I lived in the Burtonsville area. The people were friendly and my clothes always came back in perfect condition. I have since moved and now, much to my dismay, can't find a reasonably priced cleaners that I like as much. read more

Been a customer of this cleaner for 2 plus years. Notice 1 morning while getting dressed for work that the pants of a summer suit was not cleaned, pressed but not cleaned. Took the garment back to the cleaner to advise and was told that because I took the little marking tag off the pants , they could not do anything. Not re-clean, not give me a credit, nothing. The rude hispanic woman actually stated there was nothing she could do. I reminded them that I have been a customer for a long time and would not attempt to try and cheat them for a mere $1.98. They would not even give the manager's name for me to complain to. My dignity is worth far more than $1.98 so I will find another dry cleaner....... read more

I have never had a broken button on a laundered dress shirt until I began using Dry Clean Direct. In 2+ years they have broken 20+ collar buttons, a button I use maybe 1% of the time, and a few buttons on the sleeves on numerous shirts. That is it, just the collar closing buttons and some sleeve buttons. This was not a problem in the first year. It started out with the occasional button but now I can count on at least one broken button for every 10-15 shirts I bring them. I find this unacceptable and I can see that it frustrates their store staff. When this first started they hid behind their written policy of not being responsible for buttons and charged me for a few replacements, but shortly after that they began to replace them at no cost. This tells me they know they have a problem that they are unable or unwilling to fix. I am currently looking for a new cleaner and suggest you do the same. Hopefully the lost business will force them to correct their problems or make room for another dry cleaner in that space. read more

I dropped my shower curtain off on 8/8/15. My ticket said it would be ready on 8/10/15. It is now 8/18/15 and my shower curtain is not ready. I have been lied to, treated rudely, dismissed and I still don't have my shower curtain. I have been there three times and they told me to try back later as opposed to offering to call me when my curtain was ready. I asked for a manager/owner and they said they were not there, did not know when they would be there and that there wasn't a phone number to call. So basically if you care about your clothes/home goods you want dry-cleaned don't take them to this establishment. Just horrible. I am going back today, if my shower curtain is not there on principle I am contacting the BBB. read more

This place shrunk a men's XL wool sweater down to about half its original size. While I suppose sometimes mistakes happen, when I went to the store with the sweater to show them the problem, I was told to come back another time when the manager was available. No apology, no regard for their customers whatsoever. read more

For some reason they made me pay upfront when dropping off my clothes for dry-cleaning. They said this is because it was the first time I had been there. OK i guess they need to protect themselves in some way. So I went back again, same story, same counter girl, said I had to pay upfront cash only in advance. Mind you they know nothing of me but my last name and phone number so its not a credit thing. I reminded her that she had told me not a week prior that the only reason i had to prepay in cash was because it was my first time, and that this was not my first time. I don't get it, it was kind of insulting and rude read more

I've been going to this cleaners for close to a year. Do not have any complaints. They do a great job on my silk blouses which I always manage to stain. The ladies are very nice and helpful. I use to pay $4.98 for my blouses and get horrible ironing. read more

Customer service is lacking greatly. I walked in to confirm the price for dry cleaning. It says $1.98, but the sign says $2.25 (Not a big deal). When I walked in a young lady was on the phone and totally ignored my presence. She was more interested in her personal phone call. I also noticed there was no signage for pricing of services other than alterations, which is a simple print out. Up front cash only payment, no set price for services, and bad customer service, not a good combination. read more

First of all the $1.98 is misleading. Almost nothing is that price. Second of all, customer service is a joke. My clothes were not ready when they suppoused to be. The cashier's response was, "Ummm....can you come back tomorrow?" You would think for a NEW business they would care about their customers! read more

They made my blouse ruined. Blouse has yellow and brown scorch marks. Worst customer service. When I complained a lady told me not come there to dry clean anymore. Also, they lost one of my pants. read more

On January 3, 2013 I dropped off 3 pieces for dry clean and 1 for laundry. The employee seemed irritated and hurried, took my clothes, bagged them, wrote 2 tickets, asked for payment and then handed me the tickets stapled together. One ticket reported 2 dry clean items and the other 2 laundry items. I responded to the employee saying this was wrong, but she denied me a corrected ticket because she could "not void the first". She argued the one dry clean item listed "launder" would be DRY CLEANED. I was put off by this rudeness and hope the dry clean shirt will not be ruined. I will think twice about returning to this dry cleaner. read more

This place is HORRIBLE! The workers never take responsibility for damages THEY do to the clothes!!!! I had to get my dress pants stitched from a rip on the back of my pants which was about less than half an inch long so I brought it to them thinking they would put a small patch to cover it up. When I came to pick it up, they literally had stitched a patch about 3 inches wide and 3 inches long on my pants!!! I told them I was unhappy with the stich and they told me there is nothing they could do and just walked away. Although still unhappy, I brought my brand new dress to be dry cleaned before I wore it. Mind you that it is a bright red polyester dress with Charmeuse lining and I paid a good amount of money for it. Came to pick it up and a thread was pulled at the top left of my dress and they safety pinned the dress onto a hanger!!!! The dress had hanging straps on it for a reason!!! It made 4 small holes at the top of my dress!!!! I was very upset and told them that they needed to fix the pulled thread and they acted like they didn't understand English and kept saying they couldn't do anything about it. They were talking in Spanish (and I understand Spanish) and the girl has the nerve to tell the other girl to tell me to go get it fixed down the street when it was THEIR FAULT!! I told her I wanted to talk to the manager and she said he wasn't in and I asked for his number, they didn't give it to me. Ignored the fact that I even asked for the manager's number they told me that they couldn't do anything about it. NEVER WILL I EVER GO HERE AGAIN! HORRIBLE! Avoid it at all costs!!! read more