In my opinion, this is by far the best cleaner in Laurel! The owner is extremely knowledgeable--he…read moretruly knows his craft and is always happy to explain his process if you ask. The prices are fair, maybe a little on the higher end, but I don't mind paying because you truly get what you pay for. I'm a vintage shopper, so I often bring in older pieces that are in pretty rough shape. When he's finished with them, the clothes look brighter, refreshed, and almost brand new. He really gives my pieces a second chance. The service is exceptional, and everyone there is incredibly friendly. My items are always ready on time, and I've never experienced any damage to my clothing. I'm a forever customer!

A hidden gem of quality clothes handling. It's straightforward here ask for what you want get it…read moreand go forth. Don't balk at the price - you want your clothes in good condition right? And you could pay much much more and get so much less. This is not Zips it's much better for slightly more cost but they get it clean they get the odors out and they don't mash it into unwearable and leave you crying at home. That is worth something.

After losing a significant amount of weight, I was determined to save the dresses I loved instead…read moreof replacing them. Finding Lu was one of the best decisions I could have made. He is incredibly talented and truly listens to what you're hoping to achieve. Every dress he has resized for me fits beautifully, and you would never know it had been altered. He has also brought dresses back to life that I thought were ruined because of broken zippers. His craftsmanship is exceptional, and the quality of his work consistently exceeds my expectations. On top of that, he offers dry cleaning, which is such a wonderful convenience to have right in the neighborhood. It's rare to find someone who combines this level of skill, attention to detail, and genuine care for their customers. His work is worth every penny, and I recommend Lu the Custom Tailor without hesitation. If you're looking for someone you can truly trust with your favorite clothes, this is the place to go.

I needed a dress hemmed for a wedding I was attending, and am very glad that I brought it here…read more Service was quick and the results looked fantastic!

I came in w 4 shirts and 3 suits to tailor. Unfortunately despite hard work I only left with 2…read moresuits and 1 shirt to wear. She had measured the suit and didn't tell me it was unfixable. I was also mischarged at drop off so she relied on my records to charge correct price. Disappointing. Will not go back.

Great detail, precise work, timely finish. Always recommend to anyone in need of drycleaning or a…read morehem. Lovely customer service.

Still my go to Zips! They're very professional and quick! The prices are fair. I come regularly and…read moreI don't usually have any issues. Depending on the time of the day it can be very busy. Especially right before 9 a.m. My only complaint is trying to leave the parking lot to turn into Tech Road.

The quality of this business has declined dramatically over the years. I used to bring my clothes…read morehere regularly and always had a positive experience, but unfortunately that is no longer the case. Nothing but racist Latinos in there now that simply don't care. Standards in this area in general have fallen through the floor. The customer service was disappointing, and I felt unwelcome during my visit. More importantly, the quality of the dry cleaning itself was poor. Every item I picked up was still heavily wrinkled, to the point that I had to iron everything myself when I got home. It honestly felt like very little care had been put into the work. For the prices charged, I expected professional results and better customer service. Based on my recent experience, I can't recommend this business and will be taking my clothes elsewhere in the future.

I've been taking my clothes to Rose Cleaners since 2021, and they consistently do a great job…read moretaking care of each garment. The best service the offer is alterations. Mr. Kim is incredibly meticulous and detailed oriented. When altering skirts and dresses, he doesn't just shorten or lengthen them, he thoughtfully adjusts them with your body shape and fit in mind, which makes a huge difference. He clearly knows fabrics well and understands exactly how each material should be cleaned and handled. Although his English is not fluent, he is always friendly and professional and takes great care with everything--from everyday clothing to more delicate items. Turnaround time has always been reasonable, and my clothes consistently come back clean, pressed, and looking fabulous. :)

Pretty decent and quick service…read more I thought the pricing for dry cleaning was good. Since this is my first dry cleaning experience in the area, I cannot compare it to other places. But, the cost for three shirts, two suit jackets, and one pair of pants was about $37. Also, extra points because my items were ready first thing the following day. I'll admit that I originally came here because I needed a pair of pants altered. Unfortunately, I could not use the alteration services because I need 2- to 3-business day turnaround. While I have not tried a lot of dry cleaning places in the area, I have a feeling this will be my go to spot.

Terrible service, brought a dress there and it came back with holes and a bleach stain. I called to…read morecomplain about this and I was completely dismissed.

Great pricing and alterations. The seamstress is quite good! My go to dry cleaners for tailoring.read more

Great communication, excellent pick up service, drop-off is a breeze!…read moreLaundry is perfectly folded and had a clean, light scent.

Lost half my clothes the first time using this service. Just got off the phone with "customer…read moreservice" and their solution is for me to file a claim where I send them pictures of my missing items. I don't know about you, but I don't have pictures of my socks and bras. And I don't make it a habit of taking pictures of the clothes in my hamper. When pressed, she said the company has photos they can use to find my items. If a representative bothers to respond to this review, don't believe anything they have to say about this being an anomaly. My clothes were delivered last night, yet when I texted customer service about my missing items, I got this form response: "Hi Crystal - I'm so sorry to hear about the issue with your order. To help us assess and resolve quickly, we'll need a bit more information. If your order was delivered in the last 14 days, please complete our simple claims form here: www.rinse.com/customers/claim. Please include: 1) Photos of the items 2) A link to where the item (or comparable) can be purchased online. If it has been more than 14 days, you can send this information here and we'll open a claim for you. Thank you - we're here to help." So you lose people's clothes often enough to have a canned response ready??? Do NOT use these people. I don't know where to begin replacing these items. I'm so glad I didn't let them dry clean my custom-made items. My next stop is the Better Business Bureau. Rinse should not be in business. Shame on you.