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Dryzone Masonry And Construction

1.0 (2 reviews)
Open 8:00 am - 7:30 pm

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American Poly Concrete Floor Refinishing

American Poly Concrete Floor Refinishing

(2 reviews)

Where to begin with this company. We hired them in 2024 to Epoxy our garage floor. The sales rep…read morecame out and gave us a quote and a discount if we paid a deposit on the spot. We were upfront that another company said our floor was not a good candidate for epoxy due to moisture so we told her that and questioned the warranty. The sales rep called her boss and had a conversation with him and sent him pictures of our floor and guaranteed us our floor would not fail, and that the warranty covers it 100%. They did a great job and it looked great! We even gave their information to 2 additional customers that had their floors epoxied by them. Well, within 2 months our floor started having rust bubbles pop up which was moisture coming up through the floor. We called since it was $5000 and we were told that it was because we had so much rain that season and to see what happens in a few months. A few months go by, and the floor had gotten worse instead of better. We called again and this time the owner, Dave, said he would come out to discuss our options but didn't. Another few months later Craig, another owner, let us know Dave had issues outside of work which is why he didn't respond so he came out to discuss our options. We were told that although it shouldn't have happened, they would re-do the floor with more pressure so it was a guarantee it wouldn't fail this time. He then asked us to pay an additional $1500 to cover the cost of the material. What kind of warranty is that?! My husband, who is the nicest guy on planet earth agreed because he didn't want a small business to lose money. I was extremely upset seeing that we already spent $5000 for a "guaranteed" floor that failed in 2 months and had been requesting it to be fixed for a year now. We confirmed a date, took work off, emptied out our garage AGAIN....and they didn't show up. They pushed off our date and came a few days later. We had a different crew this time and an employee fainted on the job. One of the employees left to take her to the hospital and they came back another day. Very scary! Well, the new floor looked great again.... for less than 1 month. We reached out immediately that we were having the same issue and Craig said he needed to loop in the manufacturer because the floor shouldn't have failed. That was a YEAR ago. We never heard anything from Craig or Dave so I asked my husband to follow up in May 2026 since our floor is now completely covered in these brown rust colored wet bubbled moisture spots. Craig "read" the text and never responded. I decided to get involved at this point. I have reached out and left messages for both Dave & Craig. Neither have returned my calls or texts. I am beyond angry at this point. $8000 for a floor that was guaranteed not to fail and a warranty to back that up, two separate times. I DO NOT recommend this company and I wish I didn't send them additional business. Let's hope whoever gets their floors done by them doesn't have an issue because their warranty is a joke. See pics of floors and texts to both owners with dates.

This is the second year that I tried to contact American Poly regarding an upcoming project with no…read moreresponse. I drove up to the CT Home Show today (3/7/26) to speak with them directly and there was nobody at their booth! I talked with a painter that they shared the booth space with who couldn't account for the absence, but told me if if I left my info that they would have someone text me while I was on the show floor. I never got a text, but later learned that American Poly did get my info and never bothered to use it. Instead, I saw the owner milling around the floor chatting with other nearby vendors and blowing me off completely. Thanks! You cost me $12.00 entry and $10.00 parking for nothing. Thankfully, I had the opportunity to speak with one of your competitors and hired them.

Dryzone Masonry And Construction - waterproofing - Updated July 2026

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