Turns out you can't begin a treatment plan without talking to finance 1st. They are supposed to…read morecall. I've called the office many times & still no one calls me back. I have an abscessed tooth & a broken 1 that need to come out. Dentist wouldn't give me antibiotics. The whole thing has been a horrid joke.

I can't say enough great things about Higginbotham Family Dental in Bartlett! From the moment you…read morewalk in, the entire team makes you feel welcome and at ease. The front desk staff is always friendly and efficient, the hygienists are gentle, thorough, and genuinely caring -- and the dental assistants at this location are amazing. Truly a GREAT team all around! Dr. Fitzhugh is hands down one of the BEST dentists in the Bartlett/Arlington area. He takes his time, explains everything clearly, and genuinely cares about his patients. If you're looking for top-notch dental care without all the stress, I highly recommend checking them out!

Extremely unprofessional front office. I was given two options of appointment times. I wrote my…read moretime down and when I showed up to my appointment she said it was two hours ago. I know what she said because I wrote it down and she confirmed they do have a two o'clock appointment it's just not my appointment time. How would I know that time slot if she didn't offer it? Either way, I was told I can come back in an hour for an unconfirmed appointment. I come back, and was told to wait an additional 20 minutes just to be told I couldn't be seen and would be charged a 50 dollar cancellation fee. That front office staff is extremely rude and incompetent

From the minute I walked in, they gave a friendly welcome. Even though I did not have a…read moreappointment, service was timely and professional

Professional and friendly care of all your dental queries concerns, special care and attention to…read moreyour dental maintenance

Johnna Ellington, a Registered Dental Assistant, recommended Dr. Pettey to me as I wanted a 2nd…read moreopinion regarding veneers or crowns for my 2 front teeth due to enamel loss. My current dentist recommended 2 crowns priced at $1,000. I doubted his capability so I saw Dr. Pettey today just for a consultation. He said he could do some fillings and that would take care of the loss of enamel issue right then. I was pleasantly surprised he could fit me in when I was just scheduled for a consult. I was in there maybe an hour from start to finish and my 2 front teeth look brand new. My cost less insurance was $116 instead of what I could have paid ($1,000). You can't even see where the enamel loss was. As a result, I am switching to Dr. Pettey as my new dentist for me and my husband. Owning his own practice totally makes a difference in the care you are given. He and Johnna did an amazing job and I am so pleased with the outcome! Highly, highly recommend. If I could give more stars, I would!

Zero Stars From the moment I walked into this dental office,…read morethe vibe was off. The young lady at the front desk was not very inviting, and I could hear staff talking loudly and inappropriately in the back. I was the only person in the lobby; however, I waited 30 minutes before being called to the back. When the hygienist came to the door, they looked at me, I looked at them, and they continued looking at me. When they saw I wasnt going to just get up because I was the only one in the lobby, they began fumbling through the folder in their hand to find my name. During my dental procedure, the hygienist recorded it using AI glasses. I found this very unprofessional, especially because I did not give permission to be recorded. A few days later, I called the office to reschedule my next visit. I spoke with someone named Shaundria, who, without checking the schedule or even asking when I wanted to reschedule, told me, "NO, YOU HAVE TO KEEP YOUR APPOINTMENT BECAUSE WE DON'T HAVE ANYTHING FOR THE REST OF THIS MONTH OR NEXT MONTH." She was very rude, snappy, and unprofessional. At that point, I canceled my appointment and immediately found another dentist. Dr. Henry had also told me that I had several cavities that needed to be filled. However, my new dentist evaluated my teeth and did not agree with that assessment. Based on my overall experience, I would not recommend this dental office.

I've been seeing Dr Henry for years along with my entire family. I've even recommended family,…read morefriends, and coworkers. One of the best dentist in the field! Staff is always knowledgeable, professional, and friendly.

Very good facilities and location as well as a professional and friendly staff. Dr J Baldridge has…read morea very good bedside manner and able to explain any issues and answer all i my questions. Thanks for being a very professional and helpful team here in Bartlett.

I highly recommend this dental office! I drive from Nashville because I only trust them to work on…read moremy teeth. I've been going here for 28 years. Most of my family go here as well. The professionalism and friendliness of the whole team is outstanding.

After being a patient for several years, I just had the worst experience with their staff. They…read moreneed a customer service training seminar! I found a new dentist! They are too busy and don't value their existing patients! They care nothing about customer retention! SAD!

We went there for years and years. The office staff was good, Dr. Caldwell was terrific, and my…read morefavorite of all was Mary. However, no matter how good the doc and tech are, if the front desk is horrible, you will lose clients. When Brandy was office manager, it was great. She moved and it was all over. My daughter was in 2nd grade when we started going there. When she went to college out of town, it made it to where we would have a month's notice to give for an appointment. (She never came home during the holidays.) They NEVER had openings a month in advance. The last time I tried to schedule a cleaning appointment they did not have an opening and I had to schedule it elsewhere. It really didn't have anything to do with me personally, but I was grateful to the other dentist office that welcomed us with open arms. So now we do not go to Bartlett Dental. Oh, how I miss Mary!

Only dentist I have ever gone to every 6 months faithfully! I have a lot of anxiety surrounding the…read moredentist, even with simple cleanings, but they make you feel like family and keep you comfortable!

I had a wonderful and seamless experience with the removal of a baby tooth and the installation of…read morea zirconium implant (Cera Root) with Dr. Hacker and his team. From start to finish I was treated with prompt, caring, and friendly service. Dr. Hacker candidly discussed my options and helped me to make an informed choice. The surgery went perfectly, and I didn't experience any discomfort throughout the entire 6 month process. I have a beautiful implant tooth that I am proud to show in my smile. Dr. Hackers office was an A+ dental implant experience, and I highly recommend their services.

NEVER EVER SEE Dr. Terry Turner. He did a full mouth restoration or charged me for one to the tune…read moreof $23,000. The crowns were cracking and breaking. When I called to tell him I was experiencing issues with my crowns he would not see me. The next thing I know he is sueing me for the last payment due. We paid the last payment and Dr. Turner refused to see me he said and I quote "that's her problem not mine"! I was charged for work he didn't do partials that were plastic flippers instead of the expensive porcilan I paid for. I went to a reputable Dentist who has been dentist of the year 4 years in a row and he told me in his 35 years he has never seen such poor work. The partials were not even flipper grade. He said this is someone who needs to be reported to the dental board. I have and Dr. A who I saw told me he would back up my claims 100%!

I love my dentist and I recommend them to anyone who asks. I'm not going to say I love going to…read morethe dentist, but they make it as painless as possible. Everyone from the front office to the dentists has been awesome. I've gone through a lot of dentists over the years. I had a good one growing up, but after he retired I could never find another dentist's office I liked and/or felt was competent. Within minutes on my first visit, I knew I was in the right place - everyone was professional, knowledgeable and friendly - and nothing has dispelled that notion in the last year. My dentist is Dr. Thomas, and my hygienist is Leigh Ann. I highly recommend them both and Bartlett Dental Clinic.

I've had 2 visits since my last review and am still quite pleased. All my work is holding up well…read moreand all the compliments I paid them in 2021 are still relevant. I've taken advantage of their insurance plan so haven't paid anything for cleaning, etc.

Horrible dentist. I went to this dentist for a root canal. It lasted me a little under 2 yrs for…read morethe price of $1300. The tooth he did the root canal on actually broke off. When I called his office they refused to stand behind their work. I went to have this tooth surgically removed and the surgeommm to see said he has heard so many complaints about this dentist. I have no idea how he has 5 stars. There are 1 and 2 stars under the reviews.

My wife is thrilled, (no really!) to have Dr. Byrd as her dentist…read more After 20 years with another local dentist, Brooklin was amazing in comparison. Her staff is friendly, easy to make appointments and file insurance. We would highly recommend her. Her honesty, patience and sincere caring makes going to the dentist a delight!

For anyone with teenagers, this is how I will start my review…read more.. My 18 year old son looked at me, in my eyes, with expression , and said "This is 100% better than the other place, we are never going anywhere else, I can actually talk to them AND THEY LISTEN" That is considered a huge compliment! Now, the mom opinion, they are organized, efficient, KIND, they smile, you never feel like you are bothering them, no question seems stupid, everyone genuinely seems to enjoy their job up there. Price breakdown before and after insurance was top notch and easy to understand. In and out. I personally have a fear of dental offices, and I was so relaxed that I am contemplating making an appointment! Great job, Dr. Byrd and Dr. Byrds team