DON'T TRUST THEM, THEY ARE LIARS. I went asking about 2 dogs and was told only one dog in the whole…read moreplace was suitable. After spending 4 hrs mtg and wtg l told them I wanted to come back during their free adoption event to adopt (as many others were obviously doing). I wanted to think about it because I would rather use adoption money to go towards the dog's medical treatment. I was nastly told by a staff woman standing at the desk and overheard, "fine if the dog doesn't get adopted by then". So I asked if I could make a deposit or do anything at all to try to hold the dog and was adamantly told no "first come first serve period"! I totally understood that if I waited he may get adopted and had seriously considered going back to pay the $500 fee. However, I received a call back that they gave me the wrong dates of the free waiver event and wanted to let me know because and I quote on phone recording "my meeting went well and they would love for me to be able to bring the dog home". Again I was told to get there first because it was first come, first serve if he wasn't ADOPTED in the meantime. l want to be clear that my complaint isn't with the young lady whom helped me with my 1st meeting, or the call back person, and the lovely receptionist, they were great. So I called back, left a message, to ensure that it was the 14th not 13th because I definitely wanted to adopt the dog, will be there first in line if he wasn't ADOPTED over the weekend. After once again driving THREE HOURS there, I STOOD IN LINE FOR 1/12 hrs TO BE "FIRST IN LINE'. I tell them I want to adopt the dog!, I received a call that everything went well, my dog and their dog met and there were no issues I was made aware of. Staff person says wait she has to talk to a manager. Mgr tells me no I can't adopt the dog they have someone with an APPOINTMENT LATER WAITING who wants to see a behaviorist first and get more info and says quietly so no on but me hears, they're not even sure yet. I am absolutely lived and yes yelling because they're not supposed to hold dogs that are starred because they are considered highly needed to be adopted out because they have been there for a long time and not doing too great in the shelter and NOT for people who say they are just INTERESTED. This is why they have the fee waiver event isn't it! So now with a nasty smug attitude and smirk at me she states they're doing what's best for the dog and they have lots of APPLICANTS. I was told when asked about my online application being in the system they didn't take online applications only the people who came in person and met with them. They didn't tell me I could make an appointment with a behaviorist that would ensure my HOLD on the dog like they did for the other people. SO THEY ARE IN FACT LIARS, BECAUSE THEY WILL HOLD A DOG FOR WHOMEVER THEY PLEASE, that must have given them some damn good reason to do so. Now after over 12 hours of driving back and forth, putting my dog thru it all, spending hours waiting and meeting with the dog and staff, they give the dog to someone else with absolutely no courtesy of an explanation of why. I get that they want to do what's best for the dog that's been there a long time and was sent back after a previously failed adoption. But you should know they certainly don't give a damn about you, your heartbroken feelings and what you go thru. PLEASE don't for a minute believe anything they tell you. Even if you have 3 1/2 acres of private land, stay at home, spent over ten thousands dollars in medical care on other dogs, have over 10 yrs experience with a pit mix that you took from the street and spoil it ridiculously, used professional trainers to ensure that you've learned from previous mistakes and do your best now; because that's not good enough for them. Yes, I called the President to complain, and are now playing telephone tag with Deb. who may not bother and that may be for the best because I am so upset I am shaking now. Yes, I know in the end they will say too bad they lied, they don't care as long as the animals get adopted, because they were able to make 'special arrangements' at the discretion of their managers. Even if they had said they were sorry it really means nothing to them. You have been warned, your feelings and efforts have absolutely no bearing on adoption at the MSPCA. 2 more things: BE AWARE they intentionally withhold info on descriptions. they may not tell you a dog has been returned because it wasn't suitable with children before, will jump all over you, has serious medical issues, bite when being fed etc., info from me and others that I spoke with in line and my brother who adopted a cat that had a botched spay done by their vet(in Salem), they refused to believe him, take responsibility so he had to go somewhere else to have fixed.

NEVER donate to MSPCA at Nevins Farm. The staff there are not very nice and don't seem to care much…read moreabout people or even animals. Someone stole/kidnapped my cat from my neighborhood and brought him to Nevin's farm. I saw my cat Simba on their website and went there to pick him up. The uncaring staff at Nevin's farm told me that somone had already adopted my cat. The just kept siting legalise and telling me they had a legal right to do so. Ok, fine, but what about a little compassion? They allow people to kidnap/steal cats and drop them off. Do they even care if someone is stealing/kidnapping another person's family member? I don't trust or like anyone who doesn't care for animals. It's even worse when it's an organization that purports to care about animals. Shame on them! They are some of the meanest people I've ever met.

I needed to board my dog Beau in a pinch over the holidays. He can be a bit overwhelming so my…read moreplans changed. I called around to a few area kennels and Aintree was willing able to accommodate Beau on short notice. It was really great for me and Beau. He wasn't neglected and was able to get exercise in as well. It was his first time being boarded and I was nervous leaving him behind but I worked with Jan, who was great. The process was was very professional and I was confident Beau was in good hands. I would definitely recommend Aintree to friends and I will be going back closer to the spring time to get Beau groomed.

I'm writing to forewarn future clients of this business. 14-16 weeks out of an appointment I placed…read morea 180 dollar deposit after 3 weeks we find out that we will not boarding. I ask for a contract I asked about refunds all being assured I'd be reimbursed this deposit if I did notify soon enough. Now I'm being told o am only going to receive half of the deposit refunded and the other placed for services. I do not require service not will I. So please me very cautious when giving out deposits to this kennel. They do not follow what they tell you. And I was not warn of the non refundable deposit. Get it in writing. They have tendency to leave the truth behind and not be honest on this platform where I am full disclosure warning who does a non refundable deposit 14 weeks out on a government hearing. Only a desperate business, even cruises and restaurants allow a reasonable cancellation. But in desperate times people and business will do desperate things No one. If I was informed I would have kindly moved to another kennel why don't you put it on here where I signed a non refundable deposit..

Fantastically knowledgeable staff and excellent recommendations and assistance. Everything I've…read morepurchased here has been exactly right for me and my dog!

I honestly cannot say enough great things about this business. Jayne is SO knowledgeable and has…read morehelped me through many issues and sensitivities my doodle has! Before going to the vet, ALWAYS check with her as her holistic approach is explained in detail and far more beneficial for you pup (and your wallet!) She is patient, kind, and gives her honest opinion! She truly cares about your pup's needs!!

This shelter is very prejudiced with age and health. You could tell by their reaction they wouldn't…read morelet us adopt a dog. She came out and said you're limping You won't be able to walk the dog. She asked me what was wrong with my leg which is none of her business and I said it's only temporary I can still walk. She was not nice at all and she kept saying she had other applicants. You could tell she didn't want us to have the dog because of our age. Then she said her computers were down and she couldn't do anything anyways but she didn't have any consideration calling us when she knew it was a half hour 45 minute drive to her location.

**Super uncomfortable experience**…read more A little while back me and my bf were searching for a new addition to our fur babies. I naturally wanted to adopt (as I had rescued our first two from behind a dumpster) knowing how much rescuing means fo animals in need and myself. It wasn't what I expected from a typical shelter set up; the area for the cats were some trailers behind a building in a lot. But the facility was clean and the team trying to assist us was very lovely. It was my first time trying to adopt through a shelter and wasn't sure what to expect and I'm don't feel I did, but since it was my first experience I'm also not sure if something I did was offensive because the woman who seemed to be running the shelter wouldn't let any staff show us a single cat. There wasn't a ton of cats there but possibly around a dozen or so. She was very terse, told us all the cats were either spoken for or couldn't be adopted yet. We asked if there were any we could visit with and one staff member was about to show us the back room where he said some were up for adoption when this woman cut him off saying "no they can not see those cats". It was so odd as if she did not want us to adopt any of her cats however I'm totally baffled as to what that reason could be. Possibly just a bad day and we caught her at the wrong time? We are a couple in our 30s, friendly and polite. We both work with the public and are pretty good at being thoughtful in interactions with others. Felt perhaps she just didn't like how we looked or something and was dead set on not helping us. Felt so uncomfortable, judged and unwanted from the whole situation and I would never try to adopt from this location ever again. **I have since adopted from other shelters and had wonderful experiences**

Very reasonable prices. Convenient location. Did a great job with my dog and very nice and…read morefriendly! Will be going back.

Vacationing for a week in Salem, a heat wave hit and we absolutely HAD to leave the pets someplace…read morewell cared for. The reviews of Brenda and It's raining pets in general were outstanding and we decided to take the plunge into doggy day care with our two Corgi's. She asked all of the basic questions one would expect and even mentioned Bordetella shots needed to be up to date (something we never get because we never have our dogs in day care or dog parks but we got them the shots 50 days prior just to be prepared for such an emergency and it takes 30 days to really bolster their system pet our vet) The drop off and pick up was easy, the Corgis always seemed to be freely roaming around with the other pups and everyone was getting along well. there isn't enough good we can say about the generosity and hospitality of Brenda in particular but all of Salem in general. a full week of time and nothing but positivity from all!! Thanks again Brenda from The two Corgi and their appreciative treat dispensers!

owner is very difficult to deal with when asking questions. she runs hot or cold very moody. used…read moreher service on 3 occasions the actual people sent to care for my pets did a nice job but it was very difficult to schedule services.

My dog, Max, has been going for group dog walks twice a week with Carla. She is great and Max…read moreLOVES her (almost more than me I think!!). She is so careful to only pair him with dogs that will accept him and play nice. He is super friendly 7 month old and can sometimes be annoying to other older dogs. She knows how to read these dogs and will not chance any sort of questionable behavior from the dogs. I can totally trust her with Max and know he will be in good hands. Jena has also been very responsive to emails and messages and is very helpful in arranging Max's walks. I highly recommend them!!

We've had two dogs now work with Nick, Karen, and the K9 staff - both for training as puppies and…read morefor daycare. The entire staff is amazing. They take such care in what they do and truly understand dog behavior. They also make it really easy to understand the needs of our dogs specifically and helped us so much to become better dog owners. We love K9 and cannot recommend them enough!

Great facility! Jake is one of the best trainers in this area. He's got 3 dogs of his own, all well…read morebehaved and exemplary in what he's capable of. During the training sessions he has a two-sided approach in which he demonstrates the technique, thoroughly explaining each step he takes and then oversees the owner do the same thing, providing guidance and feedback. He is patient and very comfortable around all dogs regardless of their background. 10/10 recommend reaching out through K-9.

***WARNING*** Please if you have pets that go to Muddy…read moreCreek PLEASE consider going somewhere else. Muddy Creek, specifically Dr. Leibert, misdiagnosed and mistreated my little Maxwell. You are just a number there and the care is not there. Dr. Leibert couldn't figure out that Maxwell had pneumonia even though he had the blood work, X-rays, and every symptom that SHOWED he had it. Yet, hundreds and hundreds of dollars spent for Muddy Creek to be perplexed on what was wrong with him and be told there is nothing more they could do you'll have to make an appt with internal medicine. I know this because we got a second opinion and the vet knew right away after looking at Muddy Creeks records, blood work and xrays and symptoms that he had pneumonia. Unfortunately, likely due to the poor care at Muddy Creek Maxwell passed away May 4th. I write to you all not to be vindictive but to provide insight and my experience with Muddy Creek and to prevent another family and animal from going through what my family.

Today I had my large long haired German shepherd named Nike groomed at the muddy paws salon…read more And I'm going to be honest he was due for a grooming a long time ago, he was going to be a lot of work. I have to say those Girls did the most amazing job on Nike, he was a full day groom. And I'm sure gross at times! I had mentioned when I dropped him off that I wanted to book 8 weeks out that way I won't have to wait so long again. She had it booked for me already. ( probably a good hint not to let him go so long). I appreciate them and there patience