Regarding the recent 2-star review from Mo H., I normally wouldn't comment on another customer's…read moreexperience After reading your review, I honestly don't feel it accurately reflects what I witnessed. I was actually in the store during the interaction described in this review because I was waiting to pick up my repaired computer from Jason. What caught my attention is that I happened to overhear most of the conversation. The discussion was not simply about "AI tools and data security" as described here. The customer was asking questions about bypassing restrictions on a company-managed computer and accessing or transferring files that were being monitored by his employer. Jason clearly stated that Alice Computerworks does not provide services that help customers bypass company security policies. The customer then asked about purchasing a laptop matching his company's model, and Jason spent time looking up specifications and pricing for him. I was waiting for my own computer and observed the interaction for roughly 10-15 minutes. At no point did Jason appear rude, impatient, or dismissive. Ironically, I was at the store because Alice Computerworks had just repaired my computer. The service was fast, professional, and the issue was completely resolved. In my experience, Jason has always been knowledgeable, honest, and willing to help. What I witnessed that day was not a business refusing to help a customer. It was a business choosing not to assist with requests that could conflict with a company's security policies. I respect that decision. Professional service, strong ethics, and not willing to do something questionable just to make a sale. That's exactly the kind of computer shop I want to support. 5 stars for Jason and 5 stars for Alice Computerworks.

I came in earlier today for a pretty specific cord and the two working there were able to help me…read morein no time. Would definitely recommend

Sorry, but all I can do is repeat what others with 5 star reviews have said because it describes my…read moreexperience perfectly: I had a great experience with Quality Plus!! From start to finish, everything was handled smoothly and with great attention to detail. What stood out most was their customer service. Justin was so friendly, responsive, and made sure all my questions were answered. It's not always easy to find a place that combines quality work with a genuinely positive experience, but they definitely delivered.

They sold me a used chinese laptop charger for $85 as an original macbook one, & when I realized it…read morewasnt an original I called to get a refund. The owner didnt offer a refund, only that he would replace it for a new one. If this was done on accident they NEVER apologized & gave me NO explanation as to why this happened. The owner knew that they were testing my laptop with an out of a box, used charger & made the choice to sell me that one. Honestly shame on the owner for trying to make me feel guilty for wanting the original new charger I just paid $85 for.

Highly recommend Kaddy's to help resolve those pesky PC issues that have been plaguing you for…read moreweeks or months. For awhile (months) my PC has been losing video while playing games or video chatting. I swapped out parts in and out and same issue was happening. Decided to take it in to have a professional diagnose the issue. Walked in. Technician was helping someone at the time and acknowledge me. We talked about the issue I was having and provided the servicing cost which I feel was fair (~$100). Gave me a 2-day estimate for servicing. After 2 days the technician gave me a call that my PC is ready to be picked up. At the store he gone over the issue (which is an incorrectly plugged in power supply wire which I completely overlooked). PC is running very smooth. No issue ever since taking my PC in. All software running with no issue. No more power issue. No more stress. Will not hesitate to come to Kaddy's for any future PC issues.

Very professional, fair and transparent pricing, and the work was completed promptly.read more

Quality Service! Exceptional Hospitality!…read moreExcellent Price Point! Efficient cleaning of PS5, device kept shutting down during madden. He expertly cleaned device in rapod time and was back to factory speed on no time!

Quick turnaround very assertive in diagnosis and repair. Great service fees very down to earth. All…read morearound great service.

Great place and pretty professional!!! This is my third time…read morehere to fix my devices!!! My laptop was not turn on and I don't know why I finally brought my laptop to this store. The technician fix it for me very very quick! Thank you so much. And the price is so reasonable. Nice technician and good service. Recommended!!!

Great service and price is reasonable. Employees are very friendly and helpful. Fixed two phone…read morescreens and installed one Samsung screen. This will be my phone repair shop in the future. Got the most expensive screen protector here, waited 40mins and it's really worth it. Good quality and very durable! Highly recommended!!!

Kevin and Jennifer have been helping me with my computer issues for years, and I am SO GLAD I found…read morethem. They are professional, polite and efficient, ready to help wherever I am. Highly recommend!

Jennifer & Kevin are the BEST !!! Jennifer always kept me informed on the progress of my new CPU,…read moreanswered all my questions, and went "above & beyond" for me ! Kevin was so kind to setup my new CPU, explained all to me, answered all my questions, and went "above and beyond" for me ! For me, both Jennifer & Kevin are the "go to" people for any and all issues involving your computer, such as maintenance and/or a "checkup" on your CPU, monitor, keyboard, etc., etc., Both Jennifer & Kevin are very courteous, eager to assist you, go "above & beyond" for you, and give EXCEPTIONAL customer service !!!! Highly recommend PC Total !!!

Steve was extremely helpful and accommodating. He helped…read morefix my damaged screen within hours and the price was very affordable. Highly recommend.

had some water damage and got the Face ID sensor replaced! Reasonable price and very quick service…read more Finished in an hour!