This is THE WORST place ever. The owner cussed us out when we asked to have our shisha exchanged…read morebecause it was burnt. They use cheap equipment and don't know how to properly set up a shisha and their customer service is absolutely horrible. The waitress doesn't speak proper English and the manager/owner basically kicked us out and said quote "I don't fucking cafe, don't pay and leave."

So I'm not one to really write reviews but thought it would be nice to shed some light on this…read moreplace, Being a shisha smoker, the place was a nice change from my garage / backyard. Place inside has some nice décor and seats were okay. In regards to service, it was horrible. We were a group of six guys and I'm not sure why the waitress couldn't write down our order instead of screwing it up ... They were out of nuts and certain fruits for smoothies on a Saturday. Yep your busiest day !!! Also, waitress and owner were smoking in the front of the restaurant which is just wrong, especially since they came in and never washed their hands. I witnessed this four times while we were there. Yes it is a Shisha place and everyone is smoking but they are handling food ....Bay Rock managers, take a second to clean your booths and chairs, the ash from the coal is disgusting and obviously I know you never wipe down the leather. Hope this helps you out in improving your business but I won't return for sure.

Definitely an OG when it comes to Shisha lounge in Ottawa. It's always going to be busy especially…read morewhen the temperature is warm so be prepared to wait. During the winter, the patio is closed. Once inside I found the area closer to the entrance to be calmer and quiet. Further inside, it's loud, plenty of smoke and a little congested. The place has gone through renovations throughout the year, it's a lot more modern this recent time I visited. There was only 1 washroom if I'm not mistaken, there was a line ups. The service was fine, we did have to ask a few times for things but they were nice and apologetic for the wait. Beside desserts, there isn't food available, I did see a food truck outside so they allow outside food. You can also buy nuts from the counter. The shisha is priced accordingly $20 with various flavours to choose from. The coals were replaced in a timely manner as well. AODA: barriers in place (stairs) inside.

nice staff and chill atmosphere. would give it a 5 if it had some music playing. Other than that it…read morewas nice

Interesting place. The online pics make te place look more livelier than what I saw. This is a…read moreMembers only place. I walked in with a member had just spoke to outside. There were was just a handful of people there. Seemed off so I left. I think I will try to go back again. Maybe bring some folks.

From the owner: We are an upscale Hookah Lounge and Cafe. Serving quality crafted hookah, coffee, tea, cold premium…read morenon-alcoholic beverages. Located in the Ottawa U, downtown area of Ottawa with free parking in the back of our building.

Service was swift and hookah we ordered was smooth. We tried the strawberry margarita by starbuzz,…read more5 stars! I will be coming back soon.

Place was hard to find, but im happy i did. Great service! Great hookah and vibe was unreal! I'll…read moredefinitely be going back.