Spoke with RoseMary, their audiologist. She was VERY rude to me over the phone! Also, this place…read moreseems to be all about the insurance and could care less if my daughter can hear or not. Sickening!

Dr. Tyner is an excellent doctor. I found him when I had a sinus infection so bad that it made the…read moretissue around my eye swell up like someone punched me! He was called in to see me when I went to the ER because of how much pain I was in. He was very sympathetic, understanding and caring. He tried to treat me with antibiotics but after 2 weeks and nothing was better he recommended that I have surgery on my sinuses to open them up and fix my deviated septum. The surgery was a success and I haven't had a problem with that again. I'd recommend him to anyone. I'm even taking my baby to see him for his ear problems now. If you need an ENT, this is the guy you want to see.

Very disappointed with our visit to Dr. Robert Thomas at ENT Medical Services in Iowa City…read more We took our infant in for concerns about snoring, congestion, and mouth breathing. The doctor barely looked in our infant's mouth for under two seconds and claimed he could tell the adenoids were enlarged based on that quick glance. He then pushed us hard toward surgery right away, making us feel like there was no other choice and pressuring us to put him under the knife. No mention of trying allergy medications or any other conservative options first -- nothing. Adenoids sit high behind the nose and can't possibly be accurately sized by a fast look in the mouth. That only lets you see the tonsils. A proper check needs a scope through the nose or an X-ray. We left feeling pressured and uneasy about the rushed exam and lack of alternatives. Wouldn't recommend this doctor if you're looking for careful, thorough care for your child.

Their website, which I found on the Starkey website, says they do free hearing aid cleaning. But no…read morego if you didn't buy from them. I bought top-notch Starkey hearing aids several years ago in Texas, and was promised free cleaning for life. I was able to get free cleaning at another Starkey dealer when we moved to Arkansas, but no go here in Iowa where we now live. My review: No Stars

So disappointing... The doctor may have been in the room for…read moreabout 3 whole minutes. A few cursory looks at things and didn't ask me very many questions. I think things are getting much worse at medical schools these days. Do yourself a favor, avoid this place. Either that, or bring notes with you to cover your bases.

I received services recently and the cost was nothing like what I expected. The service was…read morefriendly and good; however, being that I have a high deductible insurance plan I was up front with wanting to know the cost. I even met with a financial person prior to having any testing done. She told me the average and a range of expected cost for the test that I was set up to have. Apparently I was naive to think that the top of end of the range she provided would be the high end of the spectrum of what the test would cost. No, that was not the case and it was $200-$300 higher. Then, I had to pay again to go over the results, this was never disclosed to me and I must be a moron for assuming that if you get a test done you want the result analyzed as part of the cost of the test. I am assuming more and more of their patients will be working with these high deductible insurance plans and they need to learn to be more crisp on ALL the costs up front. My experience with the doctor and staff was great, but I will make sure to get the EXACT cost prior to letting them do anything in the future.

The front desk staff were extremely rude and unpleasant making the experience of changing providers…read moreunwelcoming and uncomfortable.

I don't like to go to doctors in general and the experience of the past three days reminds me why…read more There is apparently no "standards" in standard of care anymore or maybe I just don't know what that means. I've had severe, almost unrelenting pain radiating from my neck down my entire left arm with most pain localized in my arm/elbow area. Went to this urgent care Monday night because my huband goes here and they did provide a prompt exam and cardiac work-up which wasn't conclusive so recommended I go the ER because my blood pressure was "crazy" as described by the PA that saw me. Filled out paperwork to set up a primary care provider here before I left. Went to the ER Monday night (UIHC Iowa City - another to avoid!) and after five hours to certify that I wasn't having heart issues, I was discharged with likely cervical nerve pinched or damaged. Despite the pain I was experiencing, the University of Iowa ER wouldn't even give me a Tylenol before sending me home. Wednesday (2 days later) I go to PT at the University for my first appointment. Too much pain to do anything beyond applying a TENS unit at max power for 10 minutes with no relief. They send me back to my primary care provider because they state that I need something strong for the pain. Go back to this Mercy "Urgent Care" in North Liberty and my primary care account isn't set up yet or something (pain makes it hard to concentrate) AND the best they can do is set up an appointment for me the following Monday!!! WTF is "urgent care" when they don't even screen your vitals, see you with tears on your face from the blinding pain and again, can't even offer you the medication you were sent there to recieve?!? Now I'm home, serching for the gabapentin the vet prescribed for our dog (one of the meds they mentioned at the PT appointment) and will have to use WebMD to find out what does I should take. Maybe some old leftover opiates in the medicine cabinet somewhere, again, on my own to determine how to live with this pain for another 5-6 days. Thanks for NOTHING!!!