Roach-Infested Nightmare: A Cautionary Tale of Al Duca d'Aosta
Our recent stay at Al Duca d'Aosta in Venice was nothing short of a disaster. From roach-infested rooms to dirty bathrooms and incompetent staff, this hotel failed on every level. What was meant to be a relaxing family vacation turned into a stressful ordeal that we wouldn't wish on anyone.
Upon arrival at 10:30 PM, we were given a room in a secondary building. Within minutes of settling in, we spotted six roaches scurrying around. When we reported this, we were moved to the main building, only to find the new room had just two single beds - hardly suitable for our family of four. The third room, back in the secondary building, was promised to be roach-free but greeted us with a filthy bathroom complete with hair and cobwebs. The staff's assurance about the absence of roaches in this room only highlighted their awareness of the infestation problem.
The next morning brought no relief. Despite promises to move our belongings to a new room, we returned after two hours to find nothing had been done. We were left waiting in the lobby with our children for over 40 minutes before finally receiving keys to our new room. Throughout our ordeal, the staff showed a remarkable lack of concern or efficiency. To add insult to injury, when we requested a refund, the hotel refused, even denying our claim when we went through our booking provider. This experience was a stark reminder that sometimes, even well-known hotels can fall drastically short of basic standards of cleanliness and customer service. read more