I applied for a credit card at a conference and it was shipped to this local branch. I never…read morereceived a call that it was ready for pick up. I called card services about a month later to find out that he card was destroyed at the branch and it needed to be reissued. I was upset at that time and I told them to call my cell once it arrives at the branch again. The rep told me that it would take 3-5 business days. I waited for 2 weeks and I called again to inquire on the status of the card. Indeed, it arrived again and they did not call me again! Very frustrating service! To me, if I am applying for a new product, they should ensure that they provide quality service. It's in their best interest to get that card into my hands as soon as possible. The reps at their central call centre were very helpful but be weary about the branch.

So moving to Toronto has been sort of overwhelming for me. I settled on RBC because of the fee free…read morestudent account and when I first got there I was a bit nervous about the whole process but when I started talking to people there I was sort of floored by how nice everyone was. And the next time I went back to make a deposit the guy I worked with previously was there and he remembered everything we talked about. It was really nice to see that in such a big city you can still get that neighbourhood feel.

0 star for Teller #1 who wanted to be anywhere but at work and who blew me off…read more ONE star for the Duty Manager. FIVE STARS for an Employee by the name of Francis (male) who resolved an issue with my glitchy credit card which precluded me from accessing my statements online. Francis happened to overhear my (heated) frustrations with the Manager. Francis voluntarily got involved without being asked and displayed more knowledge and ability to problem-solve than the Duty Manager. He resolved the issue with my credit card in no time! I'm calling Scotia on Monday to acknowledge this man. HE provided excellent customer service in the absence of his Manager's inability (and lack of knowledge of Bank processes) to problem-solve. Pro-Tip: never allow yourself to be bullied at a Bank if you have legitimate problems with your card and the call centre or branch is unwilling to assist. THANK YOU, FRANCIS AT BNS.

After being up north for about nine months now this is the best bank, they give you the best rates…read morefor withdrawing money out of the ATM. I never really actually talk to the tellers but it seems to be a very popular bank in Toronto and the customer service looks very well but again I have not had any into action with the staff on the inside

I have had an account with TD for my entire life. Big mistake, BIG, HUGE!!!…read moreI rarely go to this particular branch because of the terrible experience I have had with each visit. Firstly, the "Security guard" was listening to music in her headphones and dancing in the window and not being attentive to her surroundings. That didn't make me feel more secure. Secondly, I was there to deposit a CERTIFIED cheque from another branch of TD Bank. After waiting for it to be approved by a manager, I was asked what the cheque was for! That's personal and of no relevance to the transaction...it is a CERTIFIED CHEQUE from TD Bank! Full stop, we cannot proceed further unless I provide an answer. Unbelievable!! Then I was told that there would be a 5 business day waiting period. Really?!?!! I asked why and was told that it needs to be cleared. Again, it is a CERTIFIED CHEQUE from within their own company! It had already been cleared. All this, yet they were happy to cash a stolen cheque drawn on my account without any questions or even verifying the signature on it, which clearly was not mine, and scolded ME for apparently letting someone access my chequebook (they broke into my house, then my locked desk drawer to get to the chequebook). THEY CASHED A FRAUDULENT CHEQUE DRAWN FROM MY ACCOUNT AND TRIED TO BLAME ME!!! I have had enough of this shocking BS with TD Bank and I am closing all of my accounts and moving my wealth to a better bank.

TD bank is the lowest of the low. Too many issues to list here; the latest is I cannot pay my GST…read morethrough my business account. The level of incompetence, and level of service is so egregious that it must be deliberate. Back in the day I switched banks when they did something really stupid. but now it's difficult with RRSPs, investment accounts, and a business account which I can only change after my contract is finished. But despite the difficulty, it will be worth having much less aggravation, I don't expect the bank I switch to, to be perfect, but they will have such a low bar to clear, that even poor customer service will be an improvement

Tip: This branch has three ABMs…read more On Saturday, I was at Bayview Village Shopping Centre. Bloomer's has changed locations. It used to be by the mall entrance with Scotiabank. It's now next to CIBC at that mall entrance. It's cool that the banks are by mall entrances. You don't have to kill yourself walking into the mall to do your banking. I noticed three ABMs when I left Bloomer's to head to my car. The area was clean and had decent lighting. The branch was open for teller services and more. I liked that there weren't any lineups. It's a decent branch if you're looking to do banking while you're shopping at the mall or you want to quickly dash in to use an ABM. There's lots of parking, but parking does fill up faster on Saturdays. (275)

Since this CIBC is in Bayview Village, it has to be excessive. Well, it is. If you consider three…read moreATMs excessive. The bankers can be hit or miss. Some are nice and friendly and others are nice and snobby. But it's Bayview Village, so if you're all sad from a mean banker, you can just go to the Loblaws and buy yourself a nice big tub of ice cream. sshhhwwwingg.

Always low on staff . I am a frequent client and always…read more just 1 or 2 tellers are working there and always a big line up and I need to wait more than 29 minutes in the line .

Service at this branch can be fast if there isn't a huge lineup. Usually I've been able to take…read morecare of all my banking needs at this branch. They are friendly courteous and ask you have a nice day as you leave. They are open late on Thursday's and Friday's

Tips: - The three ABMs in the lobby have the same hours of…read moreoperation as the branch. - If you are looking to bank using an ABM after the branch has closed, use the drive-thru ABM, which is open 24 hours a day. On Wednesday evening, I was in the area. I needed to deposit some cash. I spotted this Scotiabank. Perfect! I normally hit the drive-thru, which this branch has. For some reason, I was possessed to park my car in the parking area in front of this branch and walk in to use one of the ABMs. Bad move. I looked at the two signs on the branch's door. There was one sign for ABM hours of operation. I looked at the branches hours of operation. Both were identical. What a bummer. I guess that if you don't have a car and need to use the ABM, you can just walk up to the drive-thru one to do your banking. You just need to exercise caution that you are sharing the drive-thru with vehicles. I got back into my car and hit the drive-thru. It appeared that you have Cantonese support at this branch when it's open, as some of its services were written in both English and Cantonese. I pulled up to the ABM. I would have been sad if the ABM was not operational and I couldn't use any of the ABMs in the branch when it's closed. Luckily, the drive-thru one was working. I have a Tangerine debit card, so I can use it at any Scotiabank to do my banking. I had my bills deposited to my chequing account. Done! It was nice dropping by. It's a shame that you can't use the ABMs in the branch after the bank has closed for the day. At least there's the drive-thru ABM that's available. (270)

Beware if you do banking at this location. Ensure they log out of your account once your…read moretransaction is complete. We did some banking with the teller this afternoon. Two hours later we notice a debit of $720 entitled 'mortgage payment'. We knew this was an error as we had just paid our mortgage a few days ago, as well, this amount was completely different to our usual payment. We call the Scotia hotline and are told there is nothing they can do, we need to go to the branch. Drive all the way over there to be told 'sorry, its human error. The teller accidentally paid someone's mortgage from your account after you left as the account wasn't logged out of'. Um, what? You're a bank and you can't ensure that you log out of patrons accounts before completing the next transaction. A complete waste of our evening rectifying this. I understand, to an extent, human error, but this is just idiocy and scary to think of how many people get fleeced by such 'errors'